Urban Company

urbancompany.com

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Is Urban Company down right now?

Urban Company is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.3s
Last checked: 5 hours ago

Answer: No Urban Company issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Urban Company not working? Report it

Report in seconds, no login.

Last 24 hours: 0 reports.

About Urban Company

Salon at home, cleaning, AC and appliance repair, plumbing, electrical work and painting are booked through Urban Company, the home services app run by Urban Company Limited (formerly UrbanClap). You pick a slot, a professional comes to your home, and payment is online, or in cash after the job where the app offers it.

The company also sells its own Native water purifiers and smart locks. Support for bookings runs through chat in the app's Help Center.

25-day history

healthy reports issues outage

We checked 28 times over the last 25 days — healthy on 25 days. It typically responds in about 0.3s.

25d ago 17d 8d today

Response time · daily average slowest day 1.4s

Dashed line is its usual 0.3s, measured over the last 14 days. Gaps are days with no timing data.

30 Sep checked, healthy avg 0.5s

1 Oct checked, healthy avg 0.3s

2 Oct checked, healthy avg 0.3s

3 Oct checked, healthy avg 0.2s

4 Oct checked, healthy avg 0.3s

5 Oct checked, healthy avg 0.3s

6 Oct checked, healthy avg 0.4s

7 Oct checked, healthy avg 0.3s

8 Oct checked, healthy avg 0.2s

9 Oct checked, healthy avg 0.2s

10 Oct checked, healthy avg 0.3s

11 Oct checked, healthy avg 0.2s

12 Oct checked, healthy avg 0.2s

13 Oct checked, healthy avg 0.2s

14 Oct checked, healthy avg 0.2s

15 Oct checked, healthy avg 1.4s

16 Oct checked, healthy avg 0.2s

17 Oct checked, healthy avg 0.3s

18 Oct checked, healthy avg 0.3s

19 Oct checked, healthy avg 0.4s

20 Oct checked, healthy avg 0.7s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.3s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.3s

If Urban Company isn't working

See if other users report it A spike in reports means Urban Company's side is down, not your phone.
Check your address Confirm the saved address and pincode, and turn on location access for the app.
Log in again Sign out and back in with your mobile number if bookings do not load.
Update the app Install the latest Urban Company version before trying the booking again.
Retry payment later If an online payment fails, wait a few minutes before paying again to avoid a double charge.

Other ways to access Urban Company

Pay in cash after the job If online payment will not go through, choose cash on completion where the app offers it at booking.
Book on the website urbancompany.com shows the same services and slots when the app misbehaves.
Chat from the Help Center Log in, open Help Center and choose the booking to chat about a delay, charge or refund.
Write to Urban Company The Urban Company helpline page has the escalation and grievance emails and the office address.

Official channels during an outage: X · Facebook · Instagram · LinkedIn · Website

Questions

Compare notes with other users in our live check. Reports from several cities together mean Urban Company's app or website is having trouble. When just one booking misbehaves, open that booking in the Help Center instead.

Look at the reports here first: several cities reporting together points to a fault in Urban Company's app or website, so wait and try again. If only your phone has trouble, update the app, sign in again with your mobile number and check the saved address. Did a payment fail after money left your account? Urban Company's terms say it is credited back under the payment processor's rules, so do not pay twice.

Urban Company lists services city by city, so first check that the app is set to your city. Then check the saved address and pincode, and allow location access so it can find professionals near you.

Cancel from the booking in the app any time before the professional arrives. A booking cancelled before it is confirmed costs nothing; after that, Urban Company's cancellation policy may apply a fee.

Urban Company offers you a substitute from its other registered professionals. Check the booking in the app for the new name and time.

By card, net banking, wallet or UPI, or in cash once the job is done. The final bill can include charges such as a safety or warranty fee, shown at booking.

Yes, tap Download on the status card at the top to save a server down image showing Urban Company's current status, the last checked time, and how many users are reporting problems.

Order stuck, refund pending or delivery issue on Urban Company? See the verified Urban Company customer care and order help numbers.

080 4568 2357

Urban Company

Full helpline