Why is JioMart not working today?

It helps to tell three cases apart: Your pincode is not served: JioMart marks some areas unserviceable. Enter your pincode on JioMart to check · A slot or Quick delivery is unavailable for now: the products load but cannot be delivered at that moment. Try a nearby pincode or a later slot · A real outage: the app or site will not load, or checkout fails for many people at once, and reports here climb.

JioMart

jiomart.com

live

Is JioMart down right now?

Q: My payment failed at JioMart checkout but money was debited, what now?

Do not pay again. Open My Orders first, since the order may have gone through. If there is no order and the money has not come back, contact support on 1800 890 1222 with the payment reference. JioMart processes approved refunds within 15 working days, to the payment mode you used.

Q: My JioMart order is stuck or not confirmed, what should I do?

Check My Orders to see whether it went through, so you do not order twice. You can cancel a scheduled order there any time before dispatch, and the refund for a prepaid order starts within 24 hours. Quick and local shop orders cannot be cancelled once the shop accepts them.

JioMart is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.2s
Last checked: 6 hours ago

Answer: No JioMart issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:00 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About JioMart

JioMart is the online shopping platform of Reliance Retail Limited, selling groceries, household goods, electronics, fashion and more on jiomart.com and the JioMart app. Nearby orders come as Quick orders or from local shops, and other orders ship across India through logistics partners.

Scheduled orders are usually dispatched within 2 to 4 days. Groceries cannot be returned, so a damaged, wrong or missing item has to be reported within 24 hours of delivery.

72-day history

healthy reports issues outage

We checked 76 times over the last 72 days — healthy on 65 days. It typically responds in about 0.2s.

72d ago 48d 24d today

Response time · daily average slowest day 1.4s

Dashed line is its usual 0.2s, measured over the last 14 days. Gaps are days with no timing data.

14 Aug no data

15 Aug no data

16 Aug checked, healthy

17 Aug no data

18 Aug checked, healthy

19 Aug checked, healthy

20 Aug no data

21 Aug checked, healthy

22 Aug no data

23 Aug checked, healthy

24 Aug no data

25 Aug checked, healthy

26 Aug no data

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy

5 Sep checked, healthy avg 1.2s

6 Sep checked, healthy avg 1.2s

7 Sep checked, healthy avg 1.2s

8 Sep checked, healthy avg 1.2s

9 Sep checked, healthy avg 1s

10 Sep checked, healthy avg 1.1s

11 Sep checked, healthy avg 1.1s

12 Sep checked, healthy avg 1.1s

13 Sep checked, healthy avg 1.1s

14 Sep checked, healthy avg 1.2s

15 Sep checked, healthy avg 1.1s

16 Sep checked, healthy avg 1.1s

17 Sep checked, healthy avg 1s

18 Sep checked, healthy avg 1.4s

19 Sep checked, healthy avg 1s

20 Sep checked, healthy avg 1.1s

21 Sep checked, healthy avg 1.1s

22 Sep checked, healthy avg 1.1s

23 Sep checked, healthy avg 1.1s

24 Sep checked, healthy avg 1.2s

25 Sep checked, healthy avg 1.1s

26 Sep checked, healthy avg 1.1s

27 Sep checked, healthy avg 1.1s

28 Sep checked, healthy avg 1.2s

29 Sep checked, healthy avg 0.1s

30 Sep checked, healthy avg 1.1s

1 Oct checked, healthy avg 1s

2 Oct checked, healthy avg 1.1s

3 Oct checked, healthy avg 1.2s

4 Oct checked, healthy avg 1s

5 Oct checked, healthy avg 1.1s

6 Oct checked, healthy avg 1.1s

7 Oct checked, healthy avg 0.4s

8 Oct checked, healthy avg 0.3s

9 Oct checked, healthy avg 0.3s

10 Oct checked, healthy avg 0.3s

11 Oct checked, healthy avg 0.2s

12 Oct checked, healthy avg 0.3s

13 Oct checked, healthy avg 0.9s

14 Oct checked, healthy avg 0.3s

15 Oct checked, healthy avg 0.3s

16 Oct checked, healthy avg 0.2s

17 Oct checked, healthy avg 0.2s

18 Oct checked, healthy avg 0.2s

19 Oct checked, healthy avg 0.2s

20 Oct checked, healthy avg 0.2s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.2s

If JioMart isn't working

Paid but no order? Check My Orders Open My Orders first; an order can exist even when the screen never confirmed it. Keep the payment reference for support.
App stuck? Use jiomart.com Log in on jiomart.com in a browser with the same mobile number, and check My Orders there before you order again.
Refresh, update and check your connection Reload the app, update it from the store, and switch between Wi-Fi and mobile data.
Raise it from the order Open the order in Orders, tap Help, then Still need help, and choose log a complaint. A damaged, wrong or missing item must be reported within 24 hours of delivery.
Check the live status above If many people across India are reporting JioMart right now, it is a wider problem and not just you.

Other ways to access JioMart

Shop on the website When the JioMart app will not load, jiomart.com in any browser takes the same order, and My Orders shows it on both.
Try a different payment method If checkout keeps failing, switch between UPI, card and net banking, or choose cash on delivery where checkout offers it.
Try Quick or a scheduled order JioMart runs both Quick orders and scheduled orders. When one is not offered for your pincode at the moment, check whether the other is.
Helpline for escalation For an unresolved order or refund, the verified JioMart helpline or support can help.

Official channels during an outage: X · Website

Questions

Check the live reports on this page. Reports arriving together from many cities point to a technical issue at JioMart. If yours is one of very few, look at your connection, app version and pincode first.

It helps to tell three cases apart:

Your pincode is not served: JioMart marks some areas unserviceable. Enter your pincode on JioMart to check.
A slot or Quick delivery is unavailable for now: the products load but cannot be delivered at that moment. Try a nearby pincode or a later slot.
A real outage: the app or site will not load, or checkout fails for many people at once, and reports here climb.

Do not pay again. Open My Orders first, since the order may have gone through. If there is no order and the money has not come back, contact support on 1800 890 1222 with the payment reference. JioMart processes approved refunds within 15 working days, to the payment mode you used.

Check My Orders to see whether it went through, so you do not order twice. You can cancel a scheduled order there any time before dispatch, and the refund for a prepaid order starts within 24 hours. Quick and local shop orders cannot be cancelled once the shop accepts them.

Update the JioMart app, switch between Wi-Fi and mobile data and try again. If the app still will not open, use jiomart.com in a browser with the same mobile number, and check the reports here to see whether others have the same problem.

Ghabraye nahi, dobara pay mat kijiye. Pehle My Orders kholkar confirm karein ki order create hua ya nahi. Order nahi bana aur paisa wapas nahi aaya to 1800 890 1222 par payment reference ke saath baat karein.

Tap Download on the status card at the top. The server down screenshot shows JioMart's status, when we last checked, and how many users are reporting problems.

Order stuck, refund pending or delivery issue on JioMart? See the verified JioMart customer care and order help numbers.

1800 890 1222

JioMart · 8 AM to 8 PM, 365 days

Full helpline