Nykaa

nykaa.com

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Is Nykaa down right now?

Q: Why is Nykaa Now not working?

Nykaa Now is Nykaa's expedited delivery, and its timing depends on rider availability, traffic, weather and whether the store is running. The 30-minute figure in its ads is an average, not a promise, and the clock starts only once payment is confirmed. Standard delivery still works when Nykaa Now is slow.

Q: Money deducted but the Nykaa payment failed, what should I do?

Look in My Orders before paying again, and check for the confirmation Nykaa sends to your registered email and phone. If money left your account with no order, raise it in the Help Center under Write to Us, then Submit a Request, with the payment details. Nykaa replies within 24 hours.

Q: Why is my Nykaa order delayed?

Nykaa dispatches most orders within 1 to 4 business days, excluding Sundays and public holidays. A product Nykaa has to source from the brand can take longer, and a Mega Sale stretches dispatch to 5 days. Use the Track button in My Orders, or choose WhatsApp updates.

Q: Nykaa app nahi chal raha ya payment fail ho raha, kya karu?

Dobara pay karne se pehle My Orders mein dekh lein ki order bana ya nahi. Order banne par confirmation aapke registered email aur phone par aata hai. App na khule to nykaa.com phone ke browser mein khol kar sign in karein.

Nykaa is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 6 hours ago

Answer: No Nykaa issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:00 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About Nykaa

Nykaa, run by Nykaa E-Retail Limited, sells cosmetics, skincare, haircare, fragrance, appliances and wellness products online, with Nykaa Fashion alongside. Its Nykaa Luxe and Nykaa On Trend stores sell in person too.

Orders come by two routes. Standard delivery usually leaves the warehouse within 1 to 4 business days, while Nykaa Now is expedited delivery whose timing depends on riders, traffic, weather and the store. Nykaa does not ship outside India.

77-day history

healthy reports issues outage

We checked 77 times over the last 77 days — healthy on 65 days. It typically responds in about 0.1s.

77d ago 51d 26d today

Response time · daily average slowest day 3.1s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

9 Aug no data

10 Aug no data

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17 Aug checked, healthy

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23 Aug checked, healthy

24 Aug no data

25 Aug checked, healthy

26 Aug checked, healthy

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug 1 report

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy

5 Sep checked, healthy avg 1.1s

6 Sep checked, healthy avg 1s

7 Sep checked, healthy avg 1.1s

8 Sep checked, healthy avg 1s

9 Sep checked, healthy avg 1.1s

10 Sep checked, healthy avg 1.2s

11 Sep checked, healthy avg 1s

12 Sep checked, healthy avg 1s

13 Sep checked, healthy avg 1.2s

14 Sep checked, healthy avg 1.2s

15 Sep checked, healthy avg 1.2s

16 Sep checked, healthy avg 1.2s

17 Sep checked, healthy avg 1.1s

18 Sep checked, healthy avg 1s

19 Sep checked, healthy avg 1s

20 Sep checked, healthy avg 1.1s

21 Sep checked, healthy avg 1.1s

22 Sep checked, healthy avg 0.9s

23 Sep checked, healthy avg 1.1s

24 Sep checked, healthy avg 1.2s

25 Sep checked, healthy avg 1s

26 Sep checked, healthy avg 1.1s

27 Sep checked, healthy avg 3.1s

28 Sep checked, healthy avg 0.1s

29 Sep checked, healthy avg 1.2s

30 Sep checked, healthy avg 1s

1 Oct checked, healthy avg 0.9s

2 Oct checked, healthy avg 1.3s

3 Oct checked, healthy avg 1s

4 Oct checked, healthy avg 1.1s

5 Oct checked, healthy avg 1.8s

6 Oct checked, healthy avg 1.2s

7 Oct checked, healthy avg 0.3s

8 Oct checked, healthy avg 0.3s

9 Oct checked, healthy avg 0.2s

10 Oct checked, healthy avg 0.2s

11 Oct checked, healthy avg 0.2s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.2s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct 1 report avg 0.2s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.2s

21 Oct 1 report avg 0.2s

22 Oct checked, healthy avg 0.1s

23 Oct checked, healthy avg 0.1s

24 Oct checked, healthy avg 0.1s

If Nykaa isn't working

Look in My Orders first A confirmation also goes to your registered email and phone. No order there? Only then try the payment again.
Payment keeps failing? Pick another method. Cash on Delivery takes orders from Rs 200 to Rs 20,000 for new customers, and from Rs 249 for existing ones.
App not opening? Update the Nykaa app, or sign in on nykaa.com in your phone's browser while the app is down.
Nykaa Now running late? Its timing moves with rider availability, traffic and weather, and the clock starts only after payment is confirmed.
Check the live status above If many people across India are reporting Nykaa right now, it is a wider problem and not just you.

Other ways to access Nykaa

Order on nykaa.com in a browser When the app fails, sign in on nykaa.com from any phone or computer browser.
Standard delivery instead of Nykaa Now If Nykaa Now is slow, standard delivery dispatches most orders within 1 to 4 business days.
Pay on delivery Cash on Delivery skips a failed online payment, within Nykaa's order value limits.
Visit a Nykaa store Buy at a Nykaa Luxe or Nykaa On Trend store. The Store Locator on Nykaa's site lists them.
Reach Nykaa customer care The verified Nykaa helpline page has the toll-free number, the support email and the grievance route.

Official channels during an outage: X · Facebook · Instagram · YouTube · Website

Questions

Check the user reports on this page. If many people report the app, checkout and Nykaa Now failing together, Nykaa itself has a technical issue or some downtime. If only your payment fails, try another payment method before assuming an outage.

It depends on what has failed. Your bank or card can decline a payment while the app itself works. During a Mega Sale, Nykaa dispatches orders within 5 days of the order date rather than the usual 1 to 4 business days, so orders look stuck for longer.

Nykaa Now is Nykaa's expedited delivery, and its timing depends on rider availability, traffic, weather and whether the store is running. The 30-minute figure in its ads is an average, not a promise, and the clock starts only once payment is confirmed. Standard delivery still works when Nykaa Now is slow.

Look in My Orders before paying again, and check for the confirmation Nykaa sends to your registered email and phone. If money left your account with no order, raise it in the Help Center under Write to Us, then Submit a Request, with the payment details. Nykaa replies within 24 hours.

Nykaa dispatches most orders within 1 to 4 business days, excluding Sundays and public holidays. A product Nykaa has to source from the brand can take longer, and a Mega Sale stretches dispatch to 5 days. Use the Track button in My Orders, or choose WhatsApp updates.

Dobara pay karne se pehle My Orders mein dekh lein ki order bana ya nahi. Order banne par confirmation aapke registered email aur phone par aata hai. App na khule to nykaa.com phone ke browser mein khol kar sign in karein.

Yes, tap Download on the status card at the top to save a server down image showing Nykaa's current status, the last checked time, and how many users are reporting problems.

Order stuck, refund pending or delivery issue on Nykaa? See the verified Nykaa customer care and order help numbers.

1800-267-4444

Nykaa · Mon-Sun, 8 AM to 10 PM

Full helpline