Ajio

ajio.com

live

Is Ajio down right now?

Q: Ajio payment failed at checkout but money was deducted, what now?

Do not pay again. Open My Account and check the order list first, since an order can go through even when the confirmation screen never loaded. If there is no order, the debit comes back to your payment mode; if it does not, write to customercare@ajio.com with the transaction reference.

Ajio is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: OK
Response: 0.2s
Last checked: 9 hours ago

Answer: "App / site not loading" is the only Ajio issue reported in the last 24 hours (1 report). Ajio responded normally at our last check on 24 Oct 2026, 12:45 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 1 reports.

About Ajio

AJIO is the fashion platform run by Reliance Retail Limited, on ajio.com and the AJIO app, with premium and international labels on AJIO Luxe. It sells clothing, footwear, accessories, beauty and home products from brands and its own labels.

Orders ship through courier partners such as Bluedart and Aramex, and returns are picked up from your address in most areas. Refunds go back to the payment mode you used or to your AJIO Wallet.

Live reports

across 1 state

across 6 states

GandhinagarGujarat Telelink Pvt Ltd

App / site not loading

9h ago

GandhinagarGujarat Telelink Pvt Ltd

App / site not loading

24 Oct
ChennaiVi

App / site not loading

21 Oct
BhubaneswarJio

Order stuck / not placed

“Can't cancel my orders” — Guest

20 Oct
BhubaneswarJio

Something else

“I can't cancel my order.” — Guest

20 Oct
RasapūdipalemJio

App / site not loading

19 Oct
RasapūdipalemJio

Something else

“I can't return or exchange” — Sandhya k

19 Oct
MumbaiAkamai Technologies, Inc

App / site not loading

“The app is nit loading” — Guest

7 Oct
HyderabadAirtel

Order stuck / not placed

16 Sep

What people are reporting

App / site not loading · 4
Order stuck / not placed · 2
Something else · 2

Where reports come from — 6 states

Andhra Pradesh · 2
Odisha · 2
Tamil Nadu · 1
Madhya Pradesh · 1
Other (2 states) · 2

Which networks — 4 networks

Jio · 5
Vi · 1
Akamai Technologies, Inc · 1
Airtel · 1

Most reports about Ajio in the last 90 days, up to 23 Oct 2026, 5:30 AM IST, are coming from Jio users (63%) — more than that network's usual share of reports here, so this may be affecting one network rather than everyone.

80-day history

healthy reports issues outage

We checked 96 times over the last 80 days — healthy on 65 days. It typically responds in about 0.1s.

80d ago 53d 27d today

Response time · daily average slowest day 4.1s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

6 Aug no data

7 Aug no data

8 Aug no data

9 Aug no data

10 Aug no data

11 Aug no data

12 Aug no data

13 Aug no data

14 Aug no data

15 Aug no data

16 Aug checked, healthy

17 Aug no data

18 Aug checked, healthy

19 Aug checked, healthy

20 Aug no data

21 Aug checked, healthy

22 Aug no data

23 Aug checked, healthy

24 Aug no data

25 Aug checked, healthy

26 Aug no data

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep 1 report

4 Sep checked, healthy avg 0.6s

5 Sep checked, healthy avg 0.8s

6 Sep checked, healthy avg 0.6s

7 Sep checked, healthy avg 0.7s

8 Sep checked, healthy avg 0.5s

9 Sep checked, healthy avg 0.5s

10 Sep checked, healthy avg 0.5s

11 Sep checked, healthy avg 0.5s

12 Sep checked, healthy avg 0.5s

13 Sep checked, healthy avg 0.8s

14 Sep checked, healthy avg 0.5s

15 Sep checked, healthy avg 0.5s

16 Sep 1 report avg 0.7s

17 Sep checked, healthy avg 0.5s

18 Sep checked, healthy avg 0.5s

19 Sep checked, healthy avg 0.6s

20 Sep checked, healthy avg 0.5s

21 Sep checked, healthy avg 0.6s

22 Sep checked, healthy avg 0.5s

23 Sep checked, healthy avg 0.6s

24 Sep checked, healthy avg 0.6s

25 Sep checked, healthy avg 0.6s

26 Sep checked, healthy avg 0.5s

27 Sep checked, healthy avg 0.5s

28 Sep checked, healthy avg 0.6s

29 Sep checked, healthy avg 4.1s

30 Sep checked, healthy avg 0.8s

1 Oct checked, healthy avg 0.5s

2 Oct checked, healthy avg 0.6s

3 Oct checked, healthy avg 0.6s

4 Oct checked, healthy avg 0.6s

5 Oct checked, healthy avg 0.5s

6 Oct checked, healthy avg 0.5s

7 Oct 1 report avg 0.6s

8 Oct checked, healthy avg 0.4s

9 Oct checked, healthy avg 0.2s

10 Oct checked, healthy avg 0.1s

11 Oct checked, healthy avg 0.1s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.4s

15 Oct checked, healthy avg 0.1s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct 2 reports avg 0.1s

20 Oct 2 reports avg 0.1s

21 Oct 1 report avg 0.2s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.1s

24 Oct 1 report avg 0.2s

If Ajio isn't working

Payment failed but money deducted? Do not pay again. A debited but unconfirmed payment is refunded. Check My Orders or My Account first.
App not loading? Update the app, clear its cache and reopen it. If it still will not load, open ajio.com in a browser: when the site works and the app does not, the fault is on your phone.
Checkout failing? Try a different payment method, like UPI, a card or net banking. If one bank keeps declining, another mode usually clears the same bag.
Coupon not applying? AJIO coupons work only on selected products. Open the product to see which offers apply, the discount and the minimum purchase before you check out.
Check the live status above If many people across India are reporting Ajio right now, especially on a sale day, it is a wider problem and not just you.

Other ways to access Ajio

Track it with the courier Once an order ships, usually within one working day, the tracking link in AJIO's email works without the app. Bluedart and Aramex orders can also be tracked on the courier's own site.
Use the mobile browser Opening ajio.com in your phone browser works when the app will not load, and the order list sits under My Account there too.
Switch the payment method at checkout A card that keeps declining does not mean AJIO is down. UPI, a different card or net banking often clears the same basket straight away.
Check My Orders before reordering An order can land even when the confirmation screen never appeared. Open My Account and look at the order list before paying a second time.
Order and refund helpline Ring the verified Ajio helpline if an order is stuck and the app will not let you raise it.

Official channels during an outage: X · Facebook · Instagram · Website

Questions

Check the live reports on this page. When reports pile up from many cities at once, the fault is at AJIO, not you. A flat count points to your network, an old app version or one payment method instead; open ajio.com in a browser to compare.

Usually one step fails rather than the whole site: the app needs an update, checkout rejects one payment method, or an order sits at the packing stage. If only your payment is failing, the card or the bank is the likelier cause. If ajio.com and the app both fail and reports here are climbing, wait a few minutes and retry.

Do not pay again. Open My Account and check the order list first, since an order can go through even when the confirmation screen never loaded. If there is no order, the debit comes back to your payment mode; if it does not, write to [email protected] with the transaction reference.

Usually an old app version or a full cache. Update the AJIO app, clear its cache and switch between Wi-Fi and mobile data once. If ajio.com in a browser is just as slow and reports here are rising, the slowdown is at AJIO's end, so wait a little before trying checkout again.

App aur website dono dekh lein, aur payment ka tareeka badal kar try karein. Agar paisa kat gaya aur order nahi bana to phir se pay karne ki zarurat nahi, wo apne aap laut aata hai. Pehle My Account me order list check karein ki order bana ya nahi.

Yes, that happens. The app and ajio.com can fail separately, so use whichever loads. Your orders, returns and AJIO Wallet sit under My Account on both once you log in.

Yes. Tap Download on the status card at the top. The saved server down screenshot shows Ajio's status, the last checked time, and how many users are reporting problems.

Order stuck, refund pending or delivery issue on Ajio? See the verified Ajio customer care and order help numbers.

1800 889 9991

Ajio · 6 AM - 12 AM, every day

Full helpline