Ajio Customer Care & Order Help

The Ajio customer care number is 1800 889 9991, covering orders, delivery, returns, exchanges and refunds. AJIO Luxe has its own team on +91 8080705705.

AJIO ka customer care number 1800 889 9991 hai, jo har din subah 6 se raat 12 baje tak khula rehta hai. Order, return, exchange ya refund ki baat isi par karein. AJIO Luxe ke liye alag team hai, +91 8080705705.

Yes, 1800 889 9991 is a toll-free number, so the call costs you nothing from an Indian phone.

The line is open 6 AM to midnight, seven days a week, weekends included. Outside those hours, write to [email protected] with your order ID.

Raise the return from My Account to get a Return ID, then pack the product with its price tags and a slip carrying the Order ID and Return ID.

• Clothing, footwear and bags can be returned within 10 days; sunglasses and watches within 7. Innerwear and beauty items are not returnable.
• AJIO picks the product up within 6 business days and starts the refund within 13 business days of the Return ID.
• If you ship it yourself, the refund starts within one business day of it reaching the warehouse.

Yes, until it is packed and invoiced. Cancel from My Account, and AJIO refunds you within 10 business days. Once it is packed, you can refuse the parcel when the courier comes, and it goes back to AJIO.

Yes, write to [email protected] with your order number and the issue. Email suits anything needing photographs, such as a damaged or wrong item.

Complaints go to the same customer care line, 1800 889 9991, or to [email protected] with your order ID and photos if an item is damaged. If the reply does not settle it, AJIO's Grievance Officer takes complaints at [email protected], the route the E-Commerce Rules require.

Ajio makes three delivery attempts on consecutive days. If you miss them, call 1800 889 9991 or write to [email protected] and they will arrange it rather than returning the order straight away.