FirstCry

firstcry.com

live

Is FirstCry down right now?

Q: How do I return or exchange a FirstCry product?

Go to Order History, open the order and choose Return, Replace or Exchange while the window is open. Windows depend on the product, from 2 days to 7 days after delivery, as shown on the product page. Where FirstCry's reverse pick-up runs, it collects the product within 4 to 5 business days.

FirstCry is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No FirstCry issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About FirstCry

Baby care, kids' clothing, toys, diapers and school supplies are what parents shop for on FirstCry. The firstcry.com domain belongs to BrainBees Solutions Limited, and the online store is run under licence by Digital Age Retail Private Limited, based in Pune.

Orders, returns, exchanges and cash refunds are managed from Order History and the Cash Refund section of the FirstCry app and website. FirstCry also runs stores, where kiosk purchases are returned.

24-day history

healthy reports issues outage

We checked 27 times over the last 24 days — healthy on 24 days. It typically responds in about 0.1s.

24d ago 16d 8d today

Response time · daily average slowest day 1.2s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

1 Oct checked, healthy avg 1.1s

2 Oct checked, healthy avg 0.9s

3 Oct checked, healthy avg 1.2s

4 Oct checked, healthy avg 0.8s

5 Oct checked, healthy avg 0.8s

6 Oct checked, healthy avg 0.9s

7 Oct checked, healthy avg 0.2s

8 Oct checked, healthy avg 0.1s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.3s

11 Oct checked, healthy avg 0.1s

12 Oct 1 report avg 0.1s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.2s

15 Oct checked, healthy avg 0.1s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.2s

21 Oct checked, healthy avg 0.1s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.1s

24 Oct checked, healthy avg 0.1s

If FirstCry isn't working

Update the FirstCry app Install the latest version, then log in again.
Use the email OTP When the SMS OTP is late, the OTP sent to your registered email id works for login too.
Try firstcry.com If the app freezes at checkout, finish the order on the website in a browser.
Check for a debit first After a failed payment, confirm in your bank app that no money left before you pay again.
Check the live status on this page A spike in FirstCry reports means a problem on their side, possibly maintenance. Come back to returns or cancellations later.

Other ways to access FirstCry

Shop at a FirstCry store Buy from a nearby FirstCry store if the app is down; the store also takes back what you bought at its kiosk.
Chat with Wiz The chat assistant on the Contact Us page handles order status and help topics without a call.
Ask for a call back Use Call Me on the Contact Us page and FirstCry rings your registered number.
Write to customer care The email, hours and grievance route are on the FirstCry helpline page.

Official channels during an outage: X · Facebook · Instagram · YouTube · LinkedIn · Website

Questions

Reports from FirstCry shoppers on this page, next to our check of firstcry.com, tell you whether parents everywhere are stuck or just you. A spike of reports means the problem is with FirstCry. With no other reports, reinstall or update the FirstCry app, or switch to the website.

FirstCry sometimes runs scheduled maintenance, and it has warned that cancellations, returns, exchanges and refund status updates may not work during that window. Otherwise, update the app first, and check with your bank about a failed card payment.

If the OTP does not reach your registered mobile number, use the OTP sent to your registered email id instead. You can also log in with your mobile number and password from the OTP page.

Go to Order History, open the order and choose Return, Replace or Exchange while the window is open. Windows depend on the product, from 2 days to 7 days after delivery, as shown on the product page. Where FirstCry's reverse pick-up runs, it collects the product within 4 to 5 business days.

FirstCry refunds a return after the product passes its quality check. The money shows in the Cash Refund section of your account, and you can move it to your bank account with Refund Amount Back To Me, confirmed by OTP.

Yes, if nothing from the order has shipped yet. Edit the Shipping Address on the order page and confirm with the OTP sent to your registered email id and the original mobile number.

FirstCry app ka naya version daalein, ya firstcry.com browser mein kholein. OTP mobile par na aaye to registered email wala OTP daalein. Order ki dikkat ke liye Contact Us par Wiz se chat karein.

Yes. Tap Download on the status card at the top. The saved server down screenshot shows FirstCry's status, the last checked time, and how many users are reporting problems.

Order stuck, refund pending or delivery issue on FirstCry? See the verified FirstCry customer care and order help numbers.

[email protected]

FirstCry · Mon-Sun, 9 AM-6 PM

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