Urban Company

Urban Company Customer Care & Order Help

urbancompany.com

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Last verified Oct 2026 · numbers can change, confirm on the official site.

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Native water purifier and smart products 080 4568 2357
Native water purifier and smart products [email protected]
Grievance officer (complaints and professional misconduct) [email protected]
Official siteurbancompany.com
AddressUrban Company Limited, 7th and 8th Floor, Plot No. 183, Rajiv Nagar, Udyog Vihar, Sector 20, Gurugram 122016, Haryana

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About Urban Company

Urban Company (Urban Company Limited, formerly UrbanClap) handles customer support by chat: log in, open the Help Center, pick the booking and start a chat. If the chat does not settle it, write to [email protected]. Native water purifier and smart product queries have their own line, 080 4568 2357, and mailbox, [email protected].

Complaints under the company's terms, including a professional's misconduct, go to [email protected]. The corporate office is in Udyog Vihar, Gurugram.

Urban Company helpline — questions

Urban Company supports customers by chat: log in, open the Help Center, choose your booking and start a chat. If that does not solve it, email [email protected]. Urban Company says it has switched from a phone number to chat, so it lists no customer care number as of now.

App mein login karke Help Center kholiye aur booking chun kar chat kijiye. Hal na ho to [email protected] par mail bhejiye. Native water purifier ke liye 080 4568 2357 par call kar sakte hain.

[email protected], for issues the Help Center chat did not resolve. Formal complaints under its terms, such as a professional's misconduct, go to the grievance officer at [email protected].

Call 080 4568 2357 or write to [email protected]. This desk handles Urban Company's Native range, including the Native water purifier and smart locks. Bookings for salon, cleaning or repair still go through Help Center chat.

Email [email protected] as soon as possible, and in any case within 48 hours of the visit. Give the booking details, the professional's name shown in the app and what happened.

Open the app or urbancompany.com, log in with your registered mobile number, and tap Help. Select the booking and the issue, and the chat opens there.

The corporate office is at Plot No. 183, Rajiv Nagar, Udyog Vihar, Sector 20, Gurugram 122016. The registered office is at Saket District Centre, New Delhi, and there are city offices in Mumbai, Bengaluru, Chennai, Hyderabad, Pune and more.

The booking ID from the app, your registered mobile number, the service date and time, and photos if the work or a product is the problem.

Yes. Tap Download to keep the escalation email, the grievance email and the office address on your phone.

Other helplines

Helpline details are compiled from public sources and verified periodically. Not affiliated with Urban Company. Always confirm on the official website. How we verify this.