SingPost

singpost.com

live

Is SingPost down right now?

Q: My SingPost parcel to India is late. When can I raise an enquiry?

For Registered mail, after 18 working days from posting, once the receiver confirms it has not arrived, and within 6 months. The overseas postal service can take up to 60 days to reply. Speedpost Express usually takes 2 to 9 working days, and Speedpost Priority 3 to 14.

SingPost is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.4s
Last checked: 5 hours ago

Answer: No SingPost issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:02 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Hit a problem? Report it

Seconds to file, no login.

Last 24 hours: 0 reports.

About SingPost

Mail and parcels from Singapore travel with SingPost, short for Singapore Post Limited. Registered items and Speedpost carry a tracking number shaped like RA000000001SG or SM000000001SG, which works on singpost.com and in the SingPost app.

Once an item leaves Singapore, the postal service of the destination country takes charge of delivery, so India Post handles the last leg of a parcel to India. Speedpost Express usually reaches major destinations in 2 to 9 working days.

46-day history

healthy reports issues outage

We checked 51 times over the last 46 days — healthy on 46 days. It typically responds in about 0.5s.

46d ago 31d 15d today

Response time · daily average slowest day 0.9s

Dashed line is its usual 0.5s, measured over the last 14 days. Gaps are days with no timing data.

9 Sep checked, healthy avg 0.9s

10 Sep checked, healthy avg 0.5s

11 Sep checked, healthy avg 0.5s

12 Sep checked, healthy avg 0.5s

13 Sep checked, healthy avg 0.5s

14 Sep checked, healthy avg 0.5s

15 Sep checked, healthy avg 0.5s

16 Sep checked, healthy avg 0.5s

17 Sep checked, healthy avg 0.5s

18 Sep checked, healthy avg 0.5s

19 Sep checked, healthy avg 0.5s

20 Sep checked, healthy avg 0.5s

21 Sep checked, healthy avg 0.3s

22 Sep checked, healthy avg 0.6s

23 Sep checked, healthy avg 0.5s

24 Sep checked, healthy avg 0.5s

25 Sep checked, healthy avg 0.4s

26 Sep checked, healthy avg 0.5s

27 Sep checked, healthy avg 0.5s

28 Sep checked, healthy avg 0.5s

29 Sep checked, healthy avg 0.5s

30 Sep checked, healthy avg 0.5s

1 Oct checked, healthy avg 0.5s

2 Oct checked, healthy avg 0.5s

3 Oct checked, healthy avg 0.5s

4 Oct checked, healthy avg 0.5s

5 Oct checked, healthy avg 0.5s

6 Oct checked, healthy avg 0.5s

7 Oct checked, healthy avg 0.6s

8 Oct checked, healthy avg 0.4s

9 Oct checked, healthy avg 0.3s

10 Oct checked, healthy avg 0.5s

11 Oct checked, healthy avg 0.5s

12 Oct checked, healthy avg 0.6s

13 Oct checked, healthy avg 0.5s

14 Oct checked, healthy avg 0.5s

15 Oct checked, healthy avg 0.5s

16 Oct checked, healthy avg 0.3s

17 Oct checked, healthy avg 0.4s

18 Oct checked, healthy avg 0.4s

19 Oct checked, healthy avg 0.5s

20 Oct checked, healthy avg 0.5s

21 Oct checked, healthy avg 0.6s

22 Oct checked, healthy avg 0.6s

23 Oct checked, healthy avg 0.5s

24 Oct checked, healthy avg 0.4s

If SingPost isn't working

Compare with other reports Many SingPost reports together mean the website or app. One item that has not moved usually means the parcel.
Check the number format A tracked SingPost number has two letters, nine digits and ends in SG, such as RA000000001SG. One wrong character returns nothing.
Ask the sender about the service Only smartpac, Registered and Speedpost come with tracking. Ordinary mail has no tracking number to search.
Allow for the handover Once the item leaves Singapore, updates depend on the receiving country's post, so a quiet status is common.

Other ways to access SingPost

Track in the SingPost app The SingPost app shows the same tracking and sends push notifications, which SingPost now uses in place of most SMS alerts.
Ask your local post office India Post delivers the last leg, so the post office that serves your pincode can help once the item is in India.
Let the sender raise the enquiry The sender in Singapore holds the receipt, and a Registered item enquiry is made from their side.
Call SingPost from India For a call from an Indian phone, the verified SingPost contacts list the +65 line, its timings and the customs invoice mailbox.

Official channels during an outage: Facebook · Instagram · LinkedIn · Website

Questions

Compare the SingPost reports here with your own trouble. A cluster saying singpost.com or the SingPost app will not open means SingPost has a fault. A single item with no new scan is normal transit, not an outage.

For a parcel to India, the usual reason is the handover. SingPost says tracking may stop updating once an item leaves Singapore, because the destination's postal service takes over. Items sent without a tracked service have no tracking number at all, so ask the sender which service they used.

For Registered mail, after 18 working days from posting, once the receiver confirms it has not arrived, and within 6 months. The overseas postal service can take up to 60 days to reply. Speedpost Express usually takes 2 to 9 working days, and Speedpost Priority 3 to 14.

SingPost hands India-bound items to India Post, which delivers to Indian addresses. When a destination is paused, SingPost marks it Suspended on its International Service Status list, which is temporary. An outage is different: tracking or the website fails for everyone at once.

No. SingPost takes payment only in its app, at SAM machines or at a post office, never through a link. It never asks for bank or ID details by SMS and makes no automated voice calls. To check a message, call 1605 in Singapore or +65 6845 4545 from India.

Tracking number sender ke paas hota hai, jo SG par khatam hota hai. Use singpost.com par daaliye. India pahunchne ke baad delivery India Post karta hai, isliye SingPost ka status ruk sakta hai.

Tap Download on the status card at the top. The server down screenshot shows SingPost's status, when we last checked, and how many users are reporting problems.

Parcel stuck or tracking not working on SingPost? See the verified SingPost customer care and complaint numbers, with support timings.

+65 6845 4545

SingPost · Mon-Fri, 8.30 AM-6 PM SGT

Full helpline