Excitel

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Is Excitel down right now?

Q: Do I get compensation when Excitel is down?

Yes, for a full loss of connection. Excitel adds 1 day of validity for every 4 hours the connection is not restored. It covers no-connectivity cases only, not slow speed.

Q: How do I recharge Excitel online?

Log in to the My Excitel app or my.excitel.com and renew there with a card, net banking, UPI or a wallet. Renewals are manual, so pay before the due date to keep the connection running.

Excitel is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.2s
Last checked: 5 hours ago

Answer: No Excitel issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Excitel not working? Report it

Tap to report, no login.

Last 24 hours: 0 reports.

About Excitel

Excitel Broadband Pvt. Ltd sells unlimited fibre broadband in Delhi NCR, Bengaluru, Hyderabad, Jaipur, Lucknow, Kanpur, Patna and more than 40 other cities, working with a local partner network. Its plans carry no fair usage cap, and the Wi-Fi router comes with the connection.

Renewals are manual: customers pay, track tickets and troubleshoot in the My Excitel app or at my.excitel.com, and a connection stops when a plan is not renewed in time.

26-day history

healthy reports issues outage

We checked 37 times over the last 26 days — healthy on 26 days. It typically responds in about 0.2s.

26d ago 17d 9d today

Response time · daily average slowest day 0.6s

Dashed line is its usual 0.2s, measured over the last 14 days. Gaps are days with no timing data.

29 Sep checked, healthy avg 0.2s

30 Sep checked, healthy avg 0.2s

1 Oct checked, healthy avg 0.1s

2 Oct checked, healthy avg 0.1s

3 Oct checked, healthy avg 0.1s

4 Oct checked, healthy avg 0.1s

5 Oct checked, healthy avg 0.1s

6 Oct 1 report avg 0.1s

7 Oct checked, healthy avg 0.1s

8 Oct checked, healthy avg 0.1s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.1s

11 Oct checked, healthy avg 0.1s

12 Oct checked, healthy avg 0.1s

13 Oct 1 report avg 0.1s

14 Oct checked, healthy avg 0.6s

15 Oct checked, healthy avg 0.3s

16 Oct checked, healthy avg 0.4s

17 Oct checked, healthy avg 0.2s

18 Oct checked, healthy avg 0.2s

19 Oct 1 report avg 0.3s

20 Oct checked, healthy avg 0.2s

21 Oct checked, healthy avg 0.3s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.2s

If Excitel isn't working

See if others in your city report Excitel Many Excitel users in your city reporting together means a network problem at Excitel. Only you affected? Start with your own router.
Renew the plan An unpaid renewal cuts the connection. Pay in the My Excitel app itself and wait a few minutes.
Restart the router Switch it off, wait a minute, then switch it on and watch the lights come back.
Test one device on a cable If a wired laptop works but Wi-Fi does not, the problem is in the Wi-Fi, not the line.
Move the router Place it high, central and in the open, away from thick walls.

Other ways to access Excitel

Hotspot from your phone Share mobile data from your phone to get urgent work done while the line is down.
Log a ticket in the app The My Excitel app works on mobile data and records the fault with a reference number.
Call your regional helpdesk The Excitel helpline page has the toll-free number, regional lines and email.

Official channels during an outage: X · Facebook · Instagram · YouTube · Website

Questions

When plenty of Excitel users in one city report trouble together, the fault sits on Excitel's network. If it is only your home, restart the router and check whether every device is offline or just one.

A plan that was not renewed is the first thing to check: Excitel has no auto-pay, and the connection stops until you pay. After that, look at the router, a loose fibre cable, or a local line fault. If others nearby report it as well, the outage is on Excitel's side.

Pehle router band karke dobara chalu kijiye aur dekhiye ki sirf ek device mein dikkat hai ya sab mein. Plan renew hua hai ya nahi, My Excitel app mein check kijiye. Phir bhi na chale to app se ticket raise kijiye.

Excitel plans have no fair usage cap, so slow speed is not a data limit. Keep the router central and away from walls, check how many devices are online, and test on a wired connection at excitel.com/speedtest. Report the result with your router and plan details.

Yes, for a full loss of connection. Excitel adds 1 day of validity for every 4 hours the connection is not restored. It covers no-connectivity cases only, not slow speed.

Log in to the My Excitel app or my.excitel.com and renew there with a card, net banking, UPI or a wallet. Renewals are manual, so pay before the due date to keep the connection running.

Tap Download on the status card at the top. The server down screenshot shows Excitel's status, when we last checked, and how many users are reporting problems.

Need to raise a network or broadband complaint with Excitel? See the verified Excitel customer care and complaint numbers.

1800-309-5683

Excitel · 7 AM - 12 AM · 011-6965-6965

Full helpline