Is GTPL down right now?
GTPL is working
Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.
- Reports·1h
- 0
- Server
- 200 OK
- Response
- 0.4s
- Last checked
- 5 hours ago
Answer: No GTPL issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.
Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.
GTPL not working? Report it
Report in a tap, no login.
Last 24 hours: 0 reports.
About GTPL
GTPL Hathway Limited, known to most customers as GTPL, sells home fibre broadband through its subsidiary, with plans under the TruFiber name, and runs digital cable TV in 26 states. It is the largest wireline broadband and cable TV provider in Gujarat.
Customers renew plans, pay bills and raise service requests on gtpl.net or the GTPL Buzz app, or by sending "Hi" to GTPL on WhatsApp.
Live reports
showing 8 of 11
- No one has reported a problem with GTPL in the last 24 hours.
- History has 11 reports from the last 26 days.
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20 Oct
AhmedabadVi
No internet at all
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19 Oct
AhmedabadJio
No internet at all
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18 Oct
AhmedabadJio
No internet at all
“internet is not working in wifi” — Guest
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18 Oct
AhmedabadJio
No internet at all
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18 Oct
AhmedabadJio
No internet at all
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18 Oct
AhmedabadAirtel
No internet at all
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18 Oct
AhmedabadJio
No internet at all
“No internet access” — Guest
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16 Oct
MotipurJio
No internet at all
What people are reporting
11
reports
Where reports come from — 2 states
11
reports
Which networks — 3 networks
11
reports
Most reports about GTPL in the last 90 days, up to 23 Oct 2026, 5:30 AM IST, are coming from Jio users (73%) — more than that network's usual share of reports here, so this may be affecting one network rather than everyone.
26-day history
We checked 59 times over the last 26 days — healthy on 25 days, minor issues on 1 day. It typically responds in about 0.6s.
Dashed line is its usual 0.6s, measured over the last 14 days. Gaps are days with no timing data.
If GTPL isn't working
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Are other GTPL users in your city reporting it? When many GTPL users in your city report together, the network has a fault. If it is only you, start with your own router or set top box.
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Restart the router Switch it off, wait a few seconds and switch it on. Check the LAN cable is plugged in firmly.
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Renew if the plan has lapsed An expired plan suspends the connection. See the due date in the GTPL Buzz app itself.
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Power-cycle the set top box Unplug it from the wall socket for 15 seconds, plug it back in and give it a few minutes.
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Red LOS light? Raise a request A red or blinking LOS light on the fibre router means the line signal is not reaching you. A restart will not fix it, so raise a service request.
Other ways to access GTPL
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Use GTPL's WhatsApp bot Send Hi to +91 82000 92000 to raise a service request or pay a bill when the app or website will not load.
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Pay your cable operator Your local GTPL cable operator can renew a TV subscription and add channels at your door.
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Visit a GTPL office The store locator at nearme.gtpl.net lists GTPL offices near you, with their timings.
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Call GTPL The GTPL helpline page has the call centre number and support email.
Official channels during an outage: X · Facebook · Instagram · YouTube · LinkedIn · Website
Questions
Reports from many GTPL users in one area within a short time point to a network fault. If only your home has no internet, restart the router first. For a TV showing No Signal (Error-1), check the cable and restart the set top box.
An expired plan is the first thing to rule out: GTPL puts the connection in suspended mode until you renew. Heavy downloads such as torrents, walls between you and the router, or a router tucked in a corner can also make the internet crawl. If none of that fits and neighbours report it too, it is an outage.
Follow GTPL's own steps. (1) Check the LAN cable is firmly plugged into the router and computer. (2) Switch the router off, wait a few seconds and switch it on. (3) Still failing? Raise a service request by sending Hi on WhatsApp to +91 82000 92000, or in the GTPL Buzz app.
Check your data use first. Under the Fair Usage Policy (FUP), speed drops to the level stated in your plan once you cross its data limit, and resets at the next billing cycle. Wi-Fi is also slower than a LAN cable, so test speed on speedtest.net over a cable and pick the server hosted by GTPL.
For No Signal (Error-1), reconnect the cables to the set top box and TV, then switch the box off at the plug and on again. Error 4 means the channel is not in your pack, so ask your cable operator to add it, or raise the request in the app. A set top box stuck on Error 11 needs unplugging for 15 seconds.
Log in on gtpl.net or the GTPL Buzz app and renew from your account. Forgot the password? GTPL lets you log in with an OTP. You can also pay through GTPL's WhatsApp bot by sending Hi to +91 82000 92000, or pay your local cable operator for TV.
Yes, tap Download on the status card at the top to save a server down image showing GTPL's current status, the last checked time, and how many users are reporting problems.
Need to raise a network or broadband complaint with GTPL? See the verified GTPL customer care and complaint numbers.
Related & alternatives
Here are other networks and internet providers we track, each with live status.
People also check
Unofficial status from automated checks & user reports. Not affiliated with GTPL. Status may be inaccurate, confirm on the official site.