Excitel Customer Care & Complaint Helpline

Toll-free 1800-309-5683, open 7 AM - 12 AM. You can also ring the regional helpdesk: 011-6965-6965 for Delhi and North India, or 040-6965-6965 for Hyderabad and Bengaluru. Keep your customer user ID and registered mobile number ready.

Toll-free number 1800-309-5683 par Excitel se subah 7 se raat 12 baje tak baat kar sakte hain. Delhi, UP, Rajasthan aur Bihar ke liye helpdesk number 011-6965-6965 hai.

The phone lines run 7 AM - 12 AM. The My Excitel app takes complaints and tracks tickets 24x7, and email to [email protected] works any time.

All complaints begin in the My Excitel app, on the customer care numbers, or by email to [email protected]. Give your name, registered mobile number, customer user ID and a clear description, and keep the complaint reference number.

Network and technical complaints are targeted within 24 working hours, and non-technical ones such as billing within 72 working hours.

Escalate it with your complaint reference number. Excitel sets out the Nodal Officer and appeal stages, with their email addresses and timelines, on its Customer Care and Grievance Redressal page.

Send the transaction ID and a payment screenshot to [email protected] or through the app. The team checks it and either applies the recharge or processes the refund.