Australia Post

auspost.com.au

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Is Australia Post down right now?

Q: Why is Australia Post tracking not working today?

Usually the service the sender chose is the reason. International Economy and International Post Registered show no tracking events at all, though Registered still needs a signature on delivery. Items handed to another carrier also get no expected delivery date. If tracking fails for every item, the website or app is the problem.

Q: Is my Australia Post parcel to India stuck in customs?

It may be. For International Courier, the receiver must finish a KYC with Indian customs as soon as the sender posts the parcel, using ID such as Aadhaar, a passport or Voter ID. The name, address, pincode and phone must match the parcel exactly. Australia Post's India guide links the KYC portal, run by DHL Express.

Q: Can Australia Post deliver to my town in India?

It depends on the service. International Express and Standard deliver only to the cities on Australia Post's India list, so a small town may fall outside it. Some hill areas such as Kaza and Dankhar have no Air Mail service from mid-November to June, which is a seasonal pause, not an outage. An outage means tracking or booking fails for everyone at once.

Australia Post is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No Australia Post issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:02 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Hit a problem? Report it

Seconds to file, no login.

Last 24 hours: 0 reports.

About Australia Post

Letters, parcels and passport paperwork across Australia go through Australia Post, the trading name of the Australian Postal Corporation. Its freight arm, StarTrack, shares the same help pages, and items are tracked on auspost.com.au or in the AusPost app.

For a parcel coming to India, the service the sender picked decides most things. International Express and International Standard travel on the EMS network and reach only the Indian cities on Australia Post's list, with India Post as the carrier at this end. International Courier needs the receiver to finish a customs KYC first, and International Economy and Registered post show no tracking at all.

46-day history

healthy reports issues outage

We checked 48 times over the last 46 days — healthy on 46 days. It typically responds in about 0.1s.

46d ago 31d 15d today

Response time · daily average slowest day 0.3s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

9 Sep checked, healthy avg 0.3s

10 Sep checked, healthy avg 0.1s

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24 Oct checked, healthy avg 0.1s

If Australia Post isn't working

Compare with other reports Reports arriving together from many people mean the AusPost website or app. Only your own item stuck means the parcel.
Try the app if the website fails The AusPost app and auspost.com.au show the same tracking. If one will not load, open the other before assuming an outage.
Check the service updates page Australia Post posts domestic and international disruptions and delivery delays on its Service updates page, linked from the site footer.
Receiver: finish the customs KYC An International Courier parcel to India waits at customs until the receiver completes KYC with ID and address proof that match the parcel.

Questions

Check the Australia Post reports on this page. If many people say the website or AusPost app will not load, the fault is at their end. If only your parcel has stopped moving, the site is fine and the item is only waiting for its next scan.

Usually the service the sender chose is the reason. International Economy and International Post Registered show no tracking events at all, though Registered still needs a signature on delivery. Items handed to another carrier also get no expected delivery date. If tracking fails for every item, the website or app is the problem.

It may be. For International Courier, the receiver must finish a KYC with Indian customs as soon as the sender posts the parcel, using ID such as Aadhaar, a passport or Voter ID. The name, address, pincode and phone must match the parcel exactly. Australia Post's India guide links the KYC portal, run by DHL Express.

It depends on the service. Australia Post asks you to get in touch if International Courier or Express is 1 business day past its estimated delivery, International Standard 10 business days past it, Registered 25 business days after posting, and Economy or Airmail 3 months after posting. A 'possible delay' status means the item will still arrive, only later.

The receiver. Australia Post's India guide says items sent person to person attract Indian customs duty, including gifts, and the receiver must pay it before delivery. Electronics are fully dutiable.

It depends on the service. International Express and Standard deliver only to the cities on Australia Post's India list, so a small town may fall outside it. Some hill areas such as Kaza and Dankhar have no Air Mail service from mid-November to June, which is a seasonal pause, not an outage. An outage means tracking or booking fails for everyone at once.

Treat it as fake. Australia Post says it never asks for card details by SMS and never calls out of the blue to ask for payment for an undeliverable item. It is also taking links out of its tracking texts. Forward the message to [email protected] and delete it; that mailbox sends no reply.

Sender se tracking number lijiye aur auspost.com.au par check kijiye. International Courier ho to receiver ko pehle customs KYC karni hogi, warna parcel ruk jata hai. Express aur Standard parcel India mein India Post deliver karta hai.

Yes, tap Download on the status card at the top to save a server down image showing Australia Post's current status, the last checked time, and how many users are reporting problems.

Parcel stuck or tracking not working on Australia Post? See the verified Australia Post customer care and complaint numbers, with support timings.

+61 3 8340 7239

Australia Post · Mon-Fri, 8 AM-6 PM AET

Full helpline