Australia Post Customer Care & Tracking Help
auspost.com.au
Last verified Oct 2026 · numbers can change, confirm on the official site.
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About Australia Post
Calls from India reach Australia Post, the Australian Postal Corporation, on +61 3 8340 7239, the number it lists for overseas callers. The line is open Mon-Fri, 8 AM-6 PM AET, which falls in the early morning and forenoon here.
Inside Australia the same team answers on 13 POST (13 76 78), and StarTrack freight has its own line, 13 23 45. Letters go to Customer Sales and Service, GPO Box 9911, Melbourne. Fake parcel texts can be forwarded to [email protected], which is a reporting-only mailbox.
Australia Post helpline — questions
Call +61 3 8340 7239, the line Australia Post lists for overseas callers. Keep the tracking number and the sender's name ready. The 13 POST number, 13 76 78, is listed for calls within Australia.
India se +61 3 8340 7239 par call kijiye. Line Australian samay se subah 8 se shaam 6 baje tak, Monday se Friday khulti hai, yaani India mein lagbhag subah 3.30 se dopahar 1.30 tak.
From India, ring +61 3 8340 7239; within Australia the number is 13 76 78. Australia Post shows no toll-free number on its help pages as of now, so expect international call rates.
Mon-Fri, 8 AM-6 PM AET, closed on national public holidays. In India that is about 3.30 AM to 1.30 PM. From early October to early April, Australian daylight saving moves it an hour earlier.
Queries go through the Late or missing item and Delivery issue enquiries on its help pages, or through live chat. [email protected] is only for reporting fake messages and sends no personal reply.
By phone on +61 3 8340 7239, online, by chat, at any Post Office in Australia, or by letter to GPO Box 9911, Melbourne VIC 3001. A complaints guide is available in Hindi, Punjabi and Tamil too. The later steps are set out on its complaints and feedback page.
Yes. StarTrack freight takes calls on 13 23 45, 8 AM to 7.30 PM Australian Eastern time on weekdays. Business Customer Service, on 13 11 18, handles credit accounts, eParcel contracts and bulk mail, 8 AM to 6 PM on weekdays. Both are Australian numbers.
Yes. Tap Download to keep Australia Post's overseas number and its hours as one image, ready for the next call.
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Helpline details are compiled from public sources and verified periodically. Not affiliated with Australia Post. Always confirm on the official website. How we verify this.