YOU Broadband

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Is YOU Broadband down right now?

Q: How do I raise a YOU Broadband complaint?

Call 1800-121-222, message WhatsApp chat support, or book it in the YOU Broadband app or under My Account on the website. Each complaint gets a reference number for follow-up. Our YOU Broadband helpline page has every number.

Q: How do I reset my YOU Broadband password?

Log in under My Account on youbroadband.in, choose password change and save a new one. If you cannot log in, customer care or the SMS reset listed in YOU Broadband's FAQ sends a new random password.

Q: How do I pay my YOU Broadband bill?

Use Quick Pay or Pay Bills on youbroadband.in, or the YOU Broadband app. YOU Broadband accepts cards, UPI and net banking. Late payment can attract a fee, so pay before the due date.

Q: How long does a new YOU Broadband connection take?

YOU Broadband's FAQ puts it at 3-5 working days, depending on feasibility at your address. Keep an identity proof and an address proof ready, such as Aadhaar, passport or voter ID.

YOU Broadband is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No YOU Broadband issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About YOU Broadband

YOU Broadband India Limited is a home and business internet provider owned by Vodafone Idea Limited. It started in 2001 as Iqara Broadband and now serves cities such as Mumbai, Pune, Ahmedabad, Surat, Vadodara, Hyderabad, Bangalore, Chennai and Visakhapatnam.

Bills, plan changes, data usage and complaints are handled on youbroadband.in under My Account and in the YOU Broadband app. Every customer has an Account Number, which support asks for first.

24-day history

healthy reports issues outage

We checked 24 times over the last 24 days — healthy on 24 days. It typically responds in about 0.1s.

24d ago 16d 8d today

Response time · daily average slowest day 0.5s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

1 Oct checked, healthy avg 0.2s

2 Oct checked, healthy avg 0.2s

3 Oct checked, healthy avg 0.1s

4 Oct checked, healthy avg 0.1s

5 Oct checked, healthy avg 0.1s

6 Oct checked, healthy avg 0.1s

7 Oct checked, healthy avg 0.5s

8 Oct checked, healthy avg 0.1s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.1s

11 Oct checked, healthy avg 0.1s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.1s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.2s

21 Oct checked, healthy avg 0.1s

22 Oct checked, healthy avg 0.1s

23 Oct checked, healthy avg 0.1s

24 Oct checked, healthy avg 0.1s

If YOU Broadband isn't working

Restart the router Switch it off, wait a few seconds and switch it on. Then test the connection again.
Check the LAN cable and adapter Push the cable firmly in, turn on the LAN or Wi-Fi adapter if it is off, and look for blinking lights.
Look for outage updates YOU Broadband posts network outage updates in its app and on its website. Check there before booking a complaint.
Place the router better A central spot away from other electronics improves Wi-Fi. Plans of 100 Mbps and above need a dual-band ac router with gigabit ports.
Check the live status on this page Many YOU Broadband reports from one city at once mean an area fault. Keep your Account Number ready for the complaint.

Other ways to access YOU Broadband

Use mobile data for now Turn on your phone's hotspot for urgent work until YOU Broadband fixes the line.
Chat on WhatsApp YOU Broadband's WhatsApp chat support takes complaints and queries without waiting on a call.
Manage it in the app The YOU Broadband app shows data usage, plan changes, payments and complaint status.
Talk to customer care Numbers, the WhatsApp line and the email are on the YOU Broadband helpline page.

Official channels during an outage: X · LinkedIn · Website

Questions

See how many YOU Broadband users in your city are reporting on this page. Several at once suggest a network fault in that area. A single report points to your router, cable or account.

Start with your own setup. YOU Broadband's checklist asks you to restart the router, check the LAN cable and make sure the network adapter is enabled. Beyond that, a local cable fault, peak-hour load or an unpaid bill can stop the internet.

Call 1800-121-222, message WhatsApp chat support, or book it in the YOU Broadband app or under My Account on the website. Each complaint gets a reference number for follow-up. Our YOU Broadband helpline page has every number.

Log in under My Account on youbroadband.in, choose password change and save a new one. If you cannot log in, customer care or the SMS reset listed in YOU Broadband's FAQ sends a new random password.

Use Quick Pay or Pay Bills on youbroadband.in, or the YOU Broadband app. YOU Broadband accepts cards, UPI and net banking. Late payment can attract a fee, so pay before the due date.

Yes, if YOU Broadband serves the new address. Call customer care to check feasibility and book the shift. The one-time shifting charge is Rs. 650.

YOU Broadband's FAQ puts it at 3-5 working days, depending on feasibility at your address. Keep an identity proof and an address proof ready, such as Aadhaar, passport or voter ID.

Tap Download on the status card at the top. The server down screenshot shows YOU Broadband's status, when we last checked, and how many users are reporting problems.

Need to raise a network or broadband complaint with YOU Broadband? See the verified YOU Broadband customer care and complaint numbers.

1800-121-222

YOU Broadband · 91212 91212

Full helpline