SF Express

sf-international.com

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Is SF Express down right now?

Q: My SF Express parcel is held at customs. What do I do?

Use Clearance Documents Upload on the India site to send the paperwork customs needs. The site also has Import Clearance Guidelines and a Customs Duty and Service Fee page. Then chase it on +91 8069078501.

SF Express is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 1.8s
Last checked: 6 hours ago

Answer: No SF Express issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 3:32 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Hit a problem? Report it

Seconds to file, no login.

Last 24 hours: 0 reports.

About SF Express

In India, SF Express trades as SF International, and its India pages sit at sf-international.com/in/en. The plain sf-express.com address opens SF's mainland China site in Chinese.

The India site covers tracking, rates, service points and import clearance, including a page to upload clearance documents. Its Delhi drop-off point is the SF Logistics Point in Mahipalpur, near the airport.

46-day history

healthy reports issues outage

We checked 48 times over the last 46 days — healthy on 45 days, minor issues on 1 day. It typically responds in about 2.5s.

46d ago 31d 15d today

Response time · daily average slowest day 3.7s

Dashed line is its usual 2.5s, measured over the last 14 days. Gaps are days with no timing data.

9 Sep 1 issue

10 Sep checked, healthy avg 2.2s

11 Sep checked, healthy avg 2s

12 Sep checked, healthy avg 2.5s

13 Sep checked, healthy avg 3.7s

14 Sep checked, healthy avg 2.3s

15 Sep checked, healthy avg 2.1s

16 Sep checked, healthy avg 2.1s

17 Sep checked, healthy avg 2.5s

18 Sep checked, healthy avg 2.3s

19 Sep checked, healthy avg 2s

20 Sep checked, healthy avg 2.1s

21 Sep checked, healthy avg 2.2s

22 Sep checked, healthy avg 3.7s

23 Sep checked, healthy avg 3.7s

24 Sep checked, healthy avg 2.5s

25 Sep checked, healthy avg 1.9s

26 Sep checked, healthy avg 1.9s

27 Sep checked, healthy avg 2.4s

28 Sep checked, healthy avg 1.9s

29 Sep checked, healthy avg 3s

30 Sep checked, healthy avg 1.8s

1 Oct checked, healthy avg 1.8s

2 Oct checked, healthy avg 3.7s

3 Oct checked, healthy avg 3.3s

4 Oct checked, healthy avg 2.3s

5 Oct checked, healthy avg 2.3s

6 Oct checked, healthy avg 2.5s

7 Oct checked, healthy avg 2.4s

8 Oct checked, healthy avg 2.6s

9 Oct checked, healthy avg 2.3s

10 Oct checked, healthy avg 1.8s

11 Oct checked, healthy avg 2.5s

12 Oct checked, healthy avg 3.7s

13 Oct checked, healthy avg 2.3s

14 Oct checked, healthy avg 3.4s

15 Oct checked, healthy avg 3.2s

16 Oct checked, healthy avg 2.3s

17 Oct checked, healthy avg 2.5s

18 Oct checked, healthy avg 2.2s

19 Oct checked, healthy avg 2.8s

20 Oct checked, healthy avg 1.8s

21 Oct 1 report avg 3s

22 Oct checked, healthy avg 2.2s

23 Oct checked, healthy avg 3.5s

24 Oct checked, healthy avg 1.8s

Recent reports & outages

09 Sep

Reachability issue minor

Our checks could not reach SF Express for about 7m 13s.

If SF Express isn't working

Compare with other reports here Reports stacking up point at the website. A waybill that has gone quiet on its own points at customs.
Open the India site Use sf-international.com with /in/en in the path; sf-express.com is the Chinese mainland site.
Upload clearance papers Customs releases a parcel waiting on documents once you upload them through the India site.
Check the holiday schedule The Holiday Service Schedule page lists days when SF's service is paused.

Other ways to access SF Express

Use online chat The chat on SF International's India contact page runs Monday to Saturday, 9.30 AM to 6 PM.
Drop off in Delhi The SF Logistics Point in Mahipalpur, New Delhi, takes drop-offs Monday to Saturday.
Use the SF International app The SF International app takes orders and shows tracking on a phone.
Get the verified details The verified SF Express contacts carry all three India numbers, the mailbox and the Delhi drop-off point.

Official channels during an outage: Website

Questions

Check the SF Express reports on this page. When many people cannot load sf-international.com or its tracking, SF has downtime or a technical issue. When one waybill alone stops updating, the shipment is usually with customs or in transit.

Look at the web address before anything else. India tracking is on sf-international.com/in/en, while sf-express.com opens the mainland China site in Chinese. If the waybill number still returns nothing, call +91 8069078501.

Use Clearance Documents Upload on the India site to send the paperwork customs needs. The site also has Import Clearance Guidelines and a Customs Duty and Service Fee page. Then chase it on +91 8069078501.

SF's Service Points page lists the SF Logistics Point in Mahipalpur, New Delhi, for drop-offs, open Monday to Saturday, 9.30 AM to 6.30 PM. Customer service runs on the three Bengaluru-code numbers.

sf-international.com ki India site par number daaliye, sf-express.com par nahi. Customs mein atka ho to wahan documents upload karne ka page hai.

Yes. The Download button on the status card saves a server down image with SF Express's status, the time of our last check, and how many users are reporting problems.

Parcel stuck or tracking not working on SF Express? See the verified SF Express customer care and complaint numbers, with support timings.

+91 8069078501

SF Express · Mon-Sat, 9.30 AM-6 PM

Full helpline