Lenskart

lenskart.com

live

Is Lenskart down right now?

Lenskart is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.3s
Last checked: 5 hours ago

Answer: No Lenskart issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Lenskart not working? Report it

Report in seconds, no login.

Last 24 hours: 0 reports.

About Lenskart

Lenskart (Lenskart Solutions Limited) sells eyeglasses, sunglasses and contact lenses, including its Aqualens range, through lenskart.com, the Lenskart app and its stores. The app offers a 3D virtual try-on, and stores give a free eye check-up.

A home eye test costs Rs 99, and glasses come with a 6-month warranty. You manage orders, returns and exchanges in the app, and WhatsApp chat support helps with the rest.

25-day history

healthy reports issues outage

We checked 28 times over the last 25 days — healthy on 25 days. It typically responds in about 0.4s.

25d ago 17d 8d today

Response time · daily average slowest day 1.8s

Dashed line is its usual 0.4s, measured over the last 14 days. Gaps are days with no timing data.

30 Sep checked, healthy avg 0.4s

1 Oct checked, healthy avg 0.4s

2 Oct checked, healthy avg 0.5s

3 Oct checked, healthy avg 0.3s

4 Oct checked, healthy avg 0.3s

5 Oct checked, healthy avg 0.5s

6 Oct checked, healthy avg 0.4s

7 Oct checked, healthy avg 0.4s

8 Oct checked, healthy avg 0.3s

9 Oct checked, healthy avg 0.4s

10 Oct checked, healthy avg 0.4s

11 Oct checked, healthy avg 0.3s

12 Oct 1 report avg 0.4s

13 Oct checked, healthy avg 0.3s

14 Oct checked, healthy avg 0.5s

15 Oct checked, healthy avg 0.4s

16 Oct checked, healthy avg 0.3s

17 Oct checked, healthy avg 0.3s

18 Oct checked, healthy avg 0.3s

19 Oct checked, healthy avg 0.4s

20 Oct checked, healthy avg 1.8s

21 Oct checked, healthy avg 0.4s

22 Oct checked, healthy avg 0.5s

23 Oct checked, healthy avg 0.5s

24 Oct checked, healthy avg 0.3s

If Lenskart isn't working

See if other Lenskart shoppers report it Several reports at once mean Lenskart's systems are down, not your device.
Allow camera access The 3D try-on needs camera permission; turn it on in your phone settings for the Lenskart app.
Update the app An old Lenskart app version can fail at login or checkout, so install the latest one.
Try the website Open lenskart.com in a browser if the app keeps closing.
Hold off on paying twice If money was taken but no order appears, check My Orders before paying again.

Other ways to access Lenskart

Visit a Lenskart store Stores sell the same frames, give a free eye check-up and handle returns and exchanges.
Chat on WhatsApp Message Lenskart support on +91 78290 03860 for order, return and power questions.
Courier a return yourself If reverse pickup is not available at your pincode, courier the product to the Okhla, New Delhi address; Lenskart repays up to Rs 100 of the courier bill or gives a voucher.
Call customer care Our Lenskart helpline page has the 1800 customer care line, WhatsApp support and the grievance team's email.

Official channels during an outage: X · Facebook · Instagram · Website

Questions

Many reports arriving together in our live check mean the Lenskart app or website is down. If the site works but your order looks stuck, message Lenskart's WhatsApp support instead, since that is an order issue.

Check the app first: the 3D try-on needs camera access and a steady connection. Close the app, check camera permission, and try again after a few minutes.

You can return eyeglasses and powered sunglasses for a refund within 14 days of delivery or store collection, and sunglasses within 7 days. After that window, Lenskart offers only an exchange. Use a reverse pickup, visit a store, or courier the product back.

Yes. Place the order and share your power within 7 days using the link Lenskart sends by SMS and email. You can upload a photo of the prescription, type it in, or ask for a callback.

Visit any Lenskart store for a free eye check-up, or book a home eye test for Rs 99 on lenskart.com or by calling 1800-102-6886. A certified optometrist gives the prescription right after the test.

Open the order in the Lenskart app to see its status and delivery date. For orders with power, Lenskart counts the delivery time from the day you share the prescription, so a late prescription moves the date. Next-day delivery covers only some cities and order types.

Yes, tap Download on the status card at the top to save a server down image showing Lenskart's current status, the last checked time, and how many users are reporting problems.

Order stuck, refund pending or delivery issue on Lenskart? See the verified Lenskart customer care and order help numbers.

1800-202-4444

Lenskart

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