Why is d2h not working today?

Try d2h's three fixes for no signal or a blank screen, in order: 1. Switch the set-top box off at the main switch, then on again. 2. Keep it on channel 100 for 10 minutes; service should resume. 3. If not, reset the box: Menu, Setup, Factory Reset, OK.

d2h not working after recharge or showing E16 or E18?

The recharge has not reached the box yet. Wait 10 minutes after a successful recharge, with the box switched on · Then use Refresh Your Account on d2h.com or in the d2h infinity app · For an E16 or E18 error, give a call on 1800 1700 777.

d2h

d2h.com

live

Is d2h down right now?

Q: Is Videocon d2h the same as d2h?

Yes. Videocon d2h is now simply d2h, and it is run by Dish TV India Ltd. Its app, earlier the Videocon d2h app, is now called d2h infinity.

Q: What is the d2h customer care number?

d2h's toll-free customer care number is 1800 212 212. The Talk to Us line, the Dia WhatsApp chatbot and the error line are on our d2h helpline page.

d2h is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No d2h issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:05 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

d2h channels playing fine? Report a problem

Tap once, no account needed.

Last 24 hours: 0 reports.

About d2h

Once called Videocon d2h, d2h is now a DTH brand of Dish TV India Ltd, which also runs Dish TV. It delivers TV channels by satellite through a dish, an LNB and a set-top box.

Subscribers recharge, change packs, refresh the account and raise complaints in the d2h infinity app or on d2h.com.

23-day history

healthy reports issues outage

We checked 24 times over the last 23 days — healthy on 23 days. It typically responds in about 0.1s.

23d ago 15d 8d today

Response time · daily average slowest day 0.5s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

2 Oct checked, healthy avg 0.5s

3 Oct checked, healthy avg 0.1s

4 Oct checked, healthy avg 0.1s

5 Oct checked, healthy avg 0.1s

6 Oct checked, healthy avg 0.1s

7 Oct checked, healthy avg 0.1s

8 Oct checked, healthy avg 0.1s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.1s

11 Oct checked, healthy avg 0.1s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.1s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.1s

21 Oct checked, healthy avg 0.1s

22 Oct checked, healthy avg 0.1s

23 Oct checked, healthy avg 0.1s

24 Oct checked, healthy avg 0.1s

If d2h isn't working

See if other d2h viewers report it If many d2h viewers report at once, the outage is on d2h's side.
Power off at the main switch Turn the set-top box off at the wall switch and back on to clear a no-signal screen.
Wait on channel 100 Leave the box on channel 100 for 10 minutes so services can resume.
Refresh after recharge Give a fresh recharge 10 minutes, then refresh the account on d2h.com or in the app.
Factory reset the box As a last step, go to Menu, Setup, Factory Reset and press OK.

Other ways to access d2h

d2h infinity app Recharge, refresh the account or register a complaint in the d2h infinity app when the website is slow.
Chat with Dia Say Hi on WhatsApp to 87509 17917 for account help without a call.
Balance by phone Call 97818 97818 for your account information.
Call d2h The toll-free number and Talk to Us line are on our d2h helpline page.

Official channels during an outage: Instagram · Website

Questions

This page tracks d2h.com and counts reports from d2h viewers across India. A jump in reports from many cities together means the fault lies with d2h. If nobody near you has the problem, restart your set-top box first.

Try d2h's three fixes for no signal or a blank screen, in order:

Switch the set-top box off at the main switch, then on again.
Keep it on channel 100 for 10 minutes; service should resume.
If not, reset the box: Menu, Setup, Factory Reset, OK.

The recharge has not reached the box yet.

Wait 10 minutes after a successful recharge, with the box switched on.
Then use Refresh Your Account on d2h.com or in the d2h infinity app.
For an E16 or E18 error, give a call on 1800 1700 777.

Set-top box ko main switch se band karke dobara chalu karein aur channel 100 par 10 minute rakhein. Recharge ke baad problem ho toh 10 minute baad account refresh karein. Phir bhi na chale toh 1800 212 212 par call karein.

Yes. Videocon d2h is now simply d2h, and it is run by Dish TV India Ltd. Its app, earlier the Videocon d2h app, is now called d2h infinity.

d2h sends a reversal request to your bank if a recharge does not go through. The money comes back to your card or account, but some banks take 2 to 3 weeks to show it. Keep the payment reference handy if you need to chase it.

d2h's toll-free customer care number is 1800 212 212. The Talk to Us line, the Dia WhatsApp chatbot and the error line are on our d2h helpline page.

Yes. The download button on the status card saves a server down image with d2h's status, the time of our last check, and how many users are reporting problems.

Need to raise a network or broadband complaint with d2h? See the verified d2h customer care and complaint numbers.

1800 212 212

d2h · 99028 99028

Full helpline