Why is Sun Direct not working today?

Look at the error on the screen: E-16, E-017, E-19, E-100 or E-101 mean the box cannot talk to the satellite. Wait out heavy rain; if the sky is clear, refresh the account · A channel missing from the guide can mean it is not in your bouquet or a-la-carte list.

Why is Sun Direct not working after recharge?

If the channels do not come back after a recharge, refresh the account one of three ways: On sundirect.in, open Help, choose Error on Screen, sign in with your registered mobile, smart card or CR-ID number, pick the error code and click Refresh · SMS the error code and smart card number to 96000 58585 from your registered mobile · Call 1800 123 7575 from your registered mobile and quote the error code.

Sun Direct

sundirect.in

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Is Sun Direct down right now?

Q: How do I change my registered mobile number with Sun Direct?

Call the helpline 76010 12345; Sun Direct changes the registered mobile number only through customer care. Keep your smart card number or CR-ID ready.

Q: What is the Sun Direct customer care number?

Call Sun Direct toll-free on 1800 123 7575. Its 24x7 helpline, WhatsApp and email are on our Sun Direct helpline page.

Sun Direct is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No Sun Direct issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:05 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Sun Direct channels running fine? Report a problem

Single tap. Nothing to sign up for.

Last 24 hours: 0 reports.

About Sun Direct

Chennai-based Sun Direct TV Pvt Ltd runs Sun Direct, a DTH service with packs in Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi and Odia, and for the rest of India.

Subscribers recharge, change packs and raise service requests on sundirect.in or in the My Sun Direct app. Sun Direct GO lets them watch on the phone too.

23-day history

healthy reports issues outage

We checked 26 times over the last 23 days — healthy on 23 days. It typically responds in about 0.1s.

23d ago 15d 8d today

Response time · daily average slowest day 0.2s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

2 Oct checked, healthy avg 0.2s

3 Oct checked, healthy avg 0.2s

4 Oct checked, healthy avg 0.1s

5 Oct checked, healthy avg 0.2s

6 Oct checked, healthy avg 0.2s

7 Oct checked, healthy avg 0.2s

8 Oct checked, healthy avg 0.1s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.1s

11 Oct checked, healthy avg 0.2s

12 Oct checked, healthy avg 0.2s

13 Oct checked, healthy avg 0.2s

14 Oct checked, healthy avg 0.2s

15 Oct checked, healthy avg 0.1s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.2s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.1s

23 Oct checked, healthy avg 0.1s

24 Oct checked, healthy avg 0.1s

If Sun Direct isn't working

See if other Sun Direct viewers report it A rush of Sun Direct reports from several states means the problem is with Sun Direct.
Wait out heavy rain E-16 and similar errors during a downpour should clear once the rain stops.
Refresh on Error on Screen Pick your error code on the Error on Screen page of sundirect.in and click Refresh.
Check your pack A single missing channel is often outside your bouquet or a-la-carte list; add it on the website.

Other ways to access Sun Direct

Refresh by SMS Text the error code and smart card number to 96000 58585 from your registered mobile.
WhatsApp support Message 96771 44225 when the website or app will not load.
Watch on Sun Direct GO Use the Sun Direct GO app to keep watching on your phone while the TV is down.
Call Sun Direct The toll-free number, 24x7 helpline and email are on our Sun Direct helpline page.

Official channels during an outage: X · Facebook · Instagram · YouTube · Website

Questions

Viewers' reports on Sun Direct signal, recharge and the app are gathered here with a check of sundirect.in. A burst of reports from several states points to a Sun Direct fault. For a single blank TV, check for rain, the dish and whether the account needs a refresh.

Look at the error on the screen:

E-16, E-017, E-19, E-100 or E-101 mean the box cannot talk to the satellite. Wait out heavy rain; if the sky is clear, refresh the account.
A channel missing from the guide can mean it is not in your bouquet or a-la-carte list.

If the channels do not come back after a recharge, refresh the account one of three ways:

On sundirect.in, open Help, choose Error on Screen, sign in with your registered mobile, smart card or CR-ID number, pick the error code and click Refresh.
SMS the error code and smart card number to 96000 58585 from your registered mobile.
Call 1800 123 7575 from your registered mobile and quote the error code.

Use Raise a Service Request on sundirect.in, or Register Complaint in the Sun Direct app, fill in the details and submit. Know your Service Request Status, in the same section, shows how the complaint is moving.

Call the helpline 76010 12345; Sun Direct changes the registered mobile number only through customer care. Keep your smart card number or CR-ID ready.

If many people report login or recharge failures together, the site or app has a fault. Meanwhile, WhatsApp support on 96771 44225 and the helpline can still help. One-time passwords only verify you; they cannot be used to sign in.

Call Sun Direct toll-free on 1800 123 7575. Its 24x7 helpline, WhatsApp and email are on our Sun Direct helpline page.

Yes. Tap Download on the status card at the top. The saved server down screenshot shows Sun Direct's status, the last checked time, and how many users are reporting problems.

Need to raise a network or broadband complaint with Sun Direct? See the verified Sun Direct customer care and complaint numbers.

1800 123 7575

Sun Direct · 76010 12345

Full helpline