Why does Prime Video stop playing or buffer on my TV or phone?

Work through Amazon's own playback steps, in this order: 1. Close the Prime Video app, or the browser tab. 2. Set the date and time on the device to automatic. 3. Turn off any VPN or proxy. 4. Switch the device off for at least 60 seconds, then update it and the app. 5. Pause other internet use, then restart the router. 6. Uninstall and reinstall the app. One title streams on at most two devices at a time on the same account.

What is the Prime Video subscription price in India?

Prime Video comes with an Amazon Prime plan. Amazon.in lists these prices: Prime: Rs 299 a month, Rs 599 for three months or Rs 1,499 a year. Five devices including two TVs, up to 4K · Prime Lite: Rs 799 a year. One mobile or TV, in HD. Both plans show ads on Prime Video, and ad-free viewing costs extra. Check the current price on Amazon before paying.

Prime Video

primevideo.com

live

Is Prime Video down right now?

Q: Why does Prime Video say 'Devices Limit Reached'?

Your plan has used up its screens. In India Prime covers five devices including two TVs, Prime Lite one device, and Mobile Edition one phone. The first devices you watch on become the allowed ones, and MX Player app viewing counts too. To free a slot, open Devices under Prime Video Account & Settings and select Remove. You can remove up to 2 devices in 30 days. Upgrading the plan adds more.

Prime Video is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 1.0s
Last checked: 6 hours ago

Answer: No Prime Video issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:00 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About Prime Video

Prime Video (Amazon Prime Video) is Amazon's streaming service. In India it comes with an Amazon Prime membership, and a Free to me section carries titles anyone can watch.

How many screens you get depends on the plan: Prime covers five devices, including two TVs, while Prime Lite and Mobile Edition cover one. Add-on channel subscriptions are billed on their own.

74-day history

healthy reports issues outage

We checked 71 times over the last 74 days — healthy on 65 days. It typically responds in about 1s.

74d ago 49d 25d today

Response time · daily average slowest day 1.2s

Dashed line is its usual 1s, measured over the last 14 days. Gaps are days with no timing data.

12 Aug no data

13 Aug no data

14 Aug no data

15 Aug no data

16 Aug checked, healthy

17 Aug no data

18 Aug checked, healthy

19 Aug no data

20 Aug checked, healthy

21 Aug no data

22 Aug checked, healthy

23 Aug no data

24 Aug checked, healthy

25 Aug no data

26 Aug checked, healthy

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy avg 0.7s

5 Sep checked, healthy avg 0.8s

6 Sep checked, healthy avg 1s

7 Sep checked, healthy avg 0.7s

8 Sep checked, healthy avg 1s

9 Sep checked, healthy avg 0.9s

10 Sep checked, healthy avg 0.7s

11 Sep checked, healthy avg 0.9s

12 Sep checked, healthy avg 0.7s

13 Sep checked, healthy avg 0.9s

14 Sep checked, healthy avg 0.9s

15 Sep checked, healthy avg 0.8s

16 Sep checked, healthy avg 0.8s

17 Sep checked, healthy avg 0.9s

18 Sep checked, healthy avg 0.7s

19 Sep checked, healthy avg 0.7s

20 Sep checked, healthy avg 0.6s

21 Sep checked, healthy avg 0.9s

22 Sep checked, healthy avg 0.6s

23 Sep checked, healthy avg 0.8s

24 Sep checked, healthy avg 1.2s

25 Sep checked, healthy avg 0.9s

26 Sep checked, healthy avg 0.7s

27 Sep checked, healthy avg 0.9s

28 Sep checked, healthy avg 1s

29 Sep checked, healthy avg 1s

30 Sep checked, healthy avg 0.9s

1 Oct checked, healthy avg 1.1s

2 Oct checked, healthy avg 1s

3 Oct 1 report avg 1.2s

4 Oct checked, healthy avg 0.9s

5 Oct checked, healthy avg 1s

6 Oct checked, healthy avg 1s

7 Oct checked, healthy avg 1s

8 Oct checked, healthy avg 0.9s

9 Oct checked, healthy avg 0.9s

10 Oct checked, healthy avg 1.1s

11 Oct checked, healthy avg 1s

12 Oct checked, healthy avg 0.9s

13 Oct checked, healthy avg 0.9s

14 Oct checked, healthy avg 1s

15 Oct checked, healthy avg 1s

16 Oct checked, healthy avg 1s

17 Oct checked, healthy avg 1.2s

18 Oct checked, healthy avg 1s

19 Oct checked, healthy avg 1s

20 Oct checked, healthy avg 0.9s

21 Oct checked, healthy avg 0.9s

22 Oct checked, healthy avg 1s

23 Oct checked, healthy avg 1s

24 Oct checked, healthy avg 1s

If Prime Video isn't working

See if viewers across India report it A spike in Prime Video reports across India means the fault is Amazon's. Wait instead of reinstalling again and again.
Free up the connection Pause downloads and other streaming on the same network, then check the connection is working.
Restart device and router Restart the TV, phone or streaming stick and the router. Wait for the router lights to settle before opening Prime Video.
Reinstall the app If playback still fails, uninstall and reinstall the Prime Video app.
Check your membership and devices Make sure you are signed in with the Amazon account that has Prime, and that your plan has a free device slot.

Questions

The Prime Video reports on this page show whether viewers across India are hit at the same time. A sharp rise means the problem is on Amazon's side. If reports are quiet, look at your device, connection and membership first.

If many people report it here, Prime Video has a fault and waiting is the fix. If it is just you, check your membership: Prime Video comes with Amazon Prime in India, and a lapsed membership or the wrong Amazon account stops the included titles.

Work through Amazon's own playback steps, in this order:

Close the Prime Video app, or the browser tab.
Set the date and time on the device to automatic.
Turn off any VPN or proxy.
Switch the device off for at least 60 seconds, then update it and the app.
Pause other internet use, then restart the router.
Uninstall and reinstall the app.

One title streams on at most two devices at a time on the same account.

Your plan has used up its screens. In India Prime covers five devices including two TVs, Prime Lite one device, and Mobile Edition one phone. The first devices you watch on become the allowed ones, and MX Player app viewing counts too.

To free a slot, open Devices under Prime Video Account & Settings and select Remove. You can remove up to 2 devices in 30 days. Upgrading the plan adds more.

Amazon lists the usual causes: a Prime membership or Prime Video subscription renewed, an add-on channel renewed, or a free trial whose charges fall on a different date. A Prime Video PIN stops accidental purchases.

Prime Video comes with an Amazon Prime plan. Amazon.in lists these prices:

Prime: Rs 299 a month, Rs 599 for three months or Rs 1,499 a year. Five devices including two TVs, up to 4K.
Prime Lite: Rs 799 a year. One mobile or TV, in HD.

Both plans show ads on Prime Video, and ad-free viewing costs extra. Check the current price on Amazon before paying.

Is page par doosre logon ki reports dekhiye; bahut hain to Amazon ki taraf se dikkat hai. Aapke yahan hi hai to baaki internet use rokiye, device aur router restart kijiye, aur zaroorat ho to app dobara install kijiye. Wahi Amazon account use kijiye jisme Prime hai.

Yes. The Download button on the status card saves a server down image with Prime Video's status, the time of our last check, and how many users are reporting problems.

Need help with your Prime Video subscription or login? See the verified Prime Video customer care and support contacts.

[email protected]

Prime Video

Full helpline