Prime Video Support & Online Help Centre
primevideo.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About Prime Video
Help for Amazon Prime Video, Amazon's streaming service, is on Prime Video Support, with a Contact Us option. Membership, billing and sign-in run through your Amazon account.
For content complaints in India, Prime Video names a Grievance Officer at [email protected], with separate addresses for add-on subscriptions and Prime Video MX Hub content.
Prime Video helpline — questions
Prime Video help runs through Prime Video Support, which has a Contact Us option, and through your Amazon account. As of now, Prime Video's help pages list no customer care number of their own.
Prime Video Support ke help pages aur Contact Us se madad milti hai. Membership aur billing ki baat aapke Amazon account se hoti hai, aur renewal ki jaankari Account & Settings mein milti hai.
Yes. Amazon MX Player is joining Prime Video, and Prime Video's grievance page already covers Prime Video MX Hub content. MX Originals and VDesi shows stay free to watch.
Partly. The Free to me section carries titles anyone can watch. Included with Prime titles need a Prime plan: annual, quarterly or monthly Prime, Student Prime, or Prime Lite.
Check first whether a Prime membership, a Prime Video subscription or an add-on channel renewed, or a free trial converted. Add-on charges can fall on a different date from Prime. Manage them under your Amazon account.
Prime Video Support has a Cancel Your Prime Video Add-On Subscription page for this. An add-on is billed separately from Prime, so cancelling one does not end the other.
For content complaints, such as age ratings, offensive content or a wrong synopsis, write to the Grievance Officer at [email protected]. Add-on subscription content goes to [email protected], and MX Hub content to [email protected].
Write in English. Give your name, your Amazon account email, the title and episode, the date you watched, and what went wrong.
Yes. Tap Download on this page to keep Prime Video's verified help routes as an image.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with Prime Video. Always confirm on the official website. How we verify this.