Prime Video Customer Care & Support
www.primevideo.com/help
All contact details
HoursOnline help centre
Official sitewww.primevideo.com/help
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Check live status before you call, it may just be busy.
About Prime Video
Prime Video support runs through Amazon's own Help Centre and in-app help, covering playback, login, billing and subscription issues. Those official channels are listed here so you reach Amazon directly.
Keep your account email ready. Amazon never asks for your password or an OTP over the phone, so be cautious of unsolicited calls about your Prime account or a supposed auto-renewal charge.
Prime Video helpline — questions
Use the Prime Video help pages linked here, and the contact options in Amazon's help section once signed in. Prime Video sits inside your Amazon account, so account and billing matters run through Amazon.
Official help pages se support milta hai, aur account ya billing ki baat Amazon account ke through hoti hai.
Yes. Amazon retired the Amazon MX Player brand in July 2026 and moved its catalogue into Prime Video, which now carries both free ad-supported and paid titles in one place.
Partly. Prime Video introduced a Free To Me section for non-Prime members, carrying the free ad-supported catalogue that came across from MX Player. Prime originals still need a membership.
Check whether it is a Prime membership rather than Prime Video alone, since the two are billed together, and look at whether a free trial converted. Both are managed under Amazon account settings.
Prime Video does not publish its own line, and account matters go through Amazon's own support. Any number advertised specifically as Prime Video customer care should be treated as not genuine.
Yes. The Download button at the top saves an image of the Prime Video official contacts and links with the support details.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with Prime Video. Always confirm on the official website. How we verify this.