JioSaavn Customer Care & Support

Call JioCare on 1860-893-3333, which handles JioSaavn support 24x7, Monday to Sunday. It is an 1860 number, charged at normal call rates. You can also use Contact us/Chat with us in the app's settings, or write to [email protected] for account misuse or a billing dispute.

JioSaavn ki madad JioCare deta hai: 1860-893-3333 par call karein, yeh 24 ghante khula rehta hai, par 1860 number hone se call ka normal charge lagta hai. App ki Settings mein 'Contact us/Chat with us' bhi hai.

[email protected] for account misuse, a charge after cancelling a free trial and coupon disputes, going by JioSaavn's terms. JioCare also takes queries at [email protected]. Complaints about the content itself go to the Grievance Officer at [email protected], and ads or copyright issues to [email protected].

In the app, go to Settings, Manage Plan, Change Plan and choose No Plan/Free Plan. If you paid through the App Store or Google Play, also switch the subscription off in that store. On the website, it is Account Settings, then Subscriptions, then Cancel. Turn auto-renewal off at least 24 hours before the period ends.

No. JioSaavn does not refund subscriptions, auto-renewals included. After you cancel, the plan keeps working until the end of the current billing cycle.

JioTune works only for Jio SIM users. Log in to the JioSaavn app with your Jio number on the latest app version; logging out and back in usually brings the option back.

Saavn Media Limited's offices are in Mumbai, Bengaluru and Gurugram. Support for every city, from Kolkata in West Bengal to Hyderabad, runs through JioCare on 1860-893-3333, the in-app chat and [email protected].