JioHotstar

hotstar.com

live

Is JioHotstar down right now?

Q: Why is JioHotstar not working on my TV?

Check your plan first. Only Super and Premium plans play on a TV; a Mobile plan works only in the mobile app, and JioHotstar asks Mobile users to upgrade on pay.jiohotstar.com. On a set-top box showing ERR_PB_1401, clear the JioHotstar app's data under Settings, Applications, restart the box and log in with mobile number and OTP.

JioHotstar is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 4 hours ago

Answer: "Video won't play" is the only JioHotstar issue reported in the last 24 hours (1 report). JioHotstar responded normally at our last check on 24 Oct 2026, 5:44 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 1 reports.

About JioHotstar

JioHotstar, run by JioStar India Private Limited, streams live sport, TV shows, films and originals on phones, TVs and the web. Plans are bought on pay.jiohotstar.com or come with some Jio, Airtel, Vi and BSNL recharges, which the telecom company activates.

JioHotstar recommends a steady 8 Mbps for live streams, 5 Mbps for other videos and 25 Mbps for 4K. On about 2 Mbps, live matches drop to a lower picture quality but keep running.

Live reports

across 1 state

MeerutJio

Video won't play

4h ago

Not enough reports for JioHotstar yet to show a longer history.
The 1 from the last 24 hours is in Recent.

80-day history

healthy reports issues outage

We checked 113 times over the last 80 days — healthy on 65 days. It typically responds in about 0.1s.

80d ago 53d 27d today

Response time · daily average slowest day 1.3s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

6 Aug no data

7 Aug no data

8 Aug no data

9 Aug no data

10 Aug no data

11 Aug no data

12 Aug no data

13 Aug no data

14 Aug no data

15 Aug no data

16 Aug no data

17 Aug checked, healthy

18 Aug no data

19 Aug checked, healthy

20 Aug checked, healthy

21 Aug no data

22 Aug checked, healthy

23 Aug no data

24 Aug checked, healthy

25 Aug no data

26 Aug checked, healthy

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy

5 Sep checked, healthy avg 0.8s

6 Sep checked, healthy avg 0.8s

7 Sep checked, healthy avg 0.7s

8 Sep checked, healthy avg 0.8s

9 Sep checked, healthy avg 0.6s

10 Sep checked, healthy avg 0.8s

11 Sep checked, healthy avg 0.8s

12 Sep checked, healthy avg 0.7s

13 Sep checked, healthy avg 0.9s

14 Sep checked, healthy avg 0.7s

15 Sep checked, healthy avg 0.7s

16 Sep checked, healthy avg 0.6s

17 Sep checked, healthy avg 0.9s

18 Sep checked, healthy avg 0.8s

19 Sep checked, healthy avg 0.7s

20 Sep checked, healthy avg 0.8s

21 Sep checked, healthy avg 0.6s

22 Sep checked, healthy avg 0.8s

23 Sep checked, healthy avg 0.8s

24 Sep 1 report avg 0.6s

25 Sep checked, healthy avg 0.7s

26 Sep checked, healthy avg 0.6s

27 Sep checked, healthy avg 0.7s

28 Sep checked, healthy avg 0.8s

29 Sep checked, healthy avg 0.8s

30 Sep checked, healthy avg 0.6s

1 Oct checked, healthy avg 1.3s

2 Oct checked, healthy avg 0.8s

3 Oct checked, healthy avg 0.9s

4 Oct checked, healthy avg 1s

5 Oct checked, healthy avg 0.8s

6 Oct checked, healthy avg 1.1s

7 Oct checked, healthy avg 0.2s

8 Oct checked, healthy avg 0.1s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.1s

11 Oct checked, healthy avg 0.1s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.2s

16 Oct checked, healthy avg 0.2s

17 Oct 1 report avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct 1 report avg 0.1s

20 Oct checked, healthy avg 0.1s

21 Oct 1 report avg 0.8s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.2s

24 Oct 1 report avg 0.1s

If JioHotstar isn't working

See how many viewers report A wave of reports from across India at once means JioHotstar itself has a fault.
Log in with the number you paid with Your plan sits on that number, so log out and log back in with it.
Test your speed Live streams need a steady 8 Mbps and 4K needs 25 Mbps; pause other downloads and try once more.
Check what your plan covers A Mobile plan plays only in the mobile app; TVs need Super or Premium.
Clear the TV app's data On a set-top box, clear JioHotstar's data under Settings, Applications, then restart the box from the power point.

Other ways to access JioHotstar

Watch on the phone If the TV app fails, the mobile app plays with any plan, including Mobile.
Use a browser or another device Open hotstar.com in an updated Chrome, Firefox or Safari while the app is being fixed.
Drop the quality On a weak connection, a lower video quality keeps a live match going on about 2 Mbps.
Plans, payments and complaints The support email, chat route and recharge-plan help are on the JioHotstar helpline page.

Official channels during an outage: X · Instagram · Facebook · Website

Questions

Check the reports on this page from viewers across India. A jump from many cities at the same time points to JioHotstar itself. Low reports point to your connection, your device or your plan.

If reports on this page climb across India, JioHotstar has the fault. Otherwise check three things: your speed, since live streams need a steady 8 Mbps; the phone number you logged in with, as your plan sits on the number you paid with; and whether your plan covers the device you are using.

Check your plan first. Only Super and Premium plans play on a TV; a Mobile plan works only in the mobile app, and JioHotstar asks Mobile users to upgrade on pay.jiohotstar.com. On a set-top box showing ERR_PB_1401, clear the JioHotstar app's data under Settings, Applications, restart the box and log in with mobile number and OTP.

Check your speed against JioHotstar's figures: a steady 8 Mbps for live streams, 5 Mbps for other videos and 25 Mbps for 4K. Other downloads or streams on the same connection eat into that. On a slower line, a live match can still play at a lower quality on about 2 Mbps.

Contact your telecom company. JioHotstar plans that come with a Jio, Airtel, Vi or BSNL recharge are activated only by that operator, so its customer care checks the activation status.

Check that you are logged in with the number you paid with; the plan sits on that number. Log out and log back in with it. If it still asks, share the payment screenshot or order ID with JioHotstar support, along with your number, email and transaction ID.

Sabse pehle yahan reports ki ginti dekhiye. Kam hain to usi number se login kijiye jisse plan liya tha, aur net speed jaanchiye; live match ke liye kam se kam 8 Mbps chahiye. TV par Mobile plan nahi chalta, wahan Super ya Premium plan chahiye.

Yes, tap Download on the status card at the top to save a server down image showing JioHotstar's current status, the last checked time, and how many users are reporting problems.

Need help with your JioHotstar subscription or login? See the verified JioHotstar customer care and support contacts.

[email protected]

JioHotstar

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