JioHotstar Customer Care & Support
hotstar.com
Email support
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About JioHotstar
Help for JioHotstar, run by JioStar India Private Limited, sits in the Help Centre at help.hotstar.com, with Chat With Us and a Contact Us ticket that asks for the phone number on your subscription. Questions about the site or service can also go to [email protected], which JioStar also lists for its grievance officer.
If your plan came with a mobile recharge, that operator switches it on and its customer care sorts it out. Complaints about a show or film go to [email protected].
JioHotstar helpline — questions
Use Chat With Us or Contact Us in the JioHotstar Help Centre; the ticket asks for the phone number linked to your subscription. You can also write to [email protected]. For a plan that came with a recharge, your telecom company's customer care is the right number.
Help Centre (help.hotstar.com) par Chat With Us ya Contact Us se baat kijiye, ya [email protected] par mail kijiye. Recharge wala plan active nahi hua ho to apne Jio, Airtel, Vi ya BSNL customer care se sampark kijiye.
Log in, then open My Space, Help and Settings, Account Settings (Subscriptions and Devices on the browser), then Cancel, and confirm with Cancel Auto-renewal. Plans bought on Google Play or iTunes are cancelled through those stores.
Your current mobile number and email, the payment mode and transaction ID, and a screenshot from the actual payment source: a bank statement for cards and netbanking, or the UPI, Paytm, PhonePe or iTunes record.
Log in with the number that holds the active plan, open the self-serve transfer and verify the new number by OTP. Autopay may switch off after the move. Plans from a recharge, a partner coupon or a store like Google Play stay with that provider.
Write to [email protected] with details of the show and your user login ID. Problems with the app or your account go to [email protected] instead.
Yes. Tap Download on this page to keep the support email, the chat route and the payment checklist as one picture.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with JioHotstar. Always confirm on the official website. How we verify this.