Why is Namma Metro app not working today?

A Namma Metro app failure does not stop you travelling. Get a ticket another way: WhatsApp: message 81055 56677 for a QR ticket, in English or Kannada · Paytm or Yatra apps, which also sell Namma Metro QR tickets · A token at the station counter.

Why is my Namma Metro card recharge not showing?

An online recharge reaches the card only when you show it at a station. BMRCL's steps: 1. Recharge online using the card's engraved ID, the number on the back of the card. 2. Tap the card at an automatic gate in any metro station. Do the second step within 60 days, or the amount lapses. A card cannot be topped up online on the day it was bought, and a payment cannot be cancelled once made.

Namma Metro

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Is Namma Metro down right now?

Q: What is the Namma Metro customer care number?

BMRCL's toll-free helpline is 1800-425-12345. The email and the travel queries line are on our Namma Metro helpline page.

Namma Metro is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.4s
Last checked: 5 hours ago

Answer: No Namma Metro issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:05 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Namma Metro app and QR tickets working? Report a problem

One tap, no login needed.

Last 24 hours: 0 reports.

About Namma Metro

Namma Metro, Bengaluru's metro, is run by Bangalore Metro Rail Corporation Ltd (BMRCL) from the BMTC complex on K.H. Road, Shanthinagar. Passengers travel on tokens, contactless smart cards or QR tickets.

QR tickets are sold in the Namma Metro app, on WhatsApp, and on Paytm and Yatra. Smart cards are topped up in the app, on Paytm and Amazon Pay, or at webtopup.bmrc.co.in.

23-day history

healthy reports issues outage

We checked 31 times over the last 23 days — healthy on 23 days. It typically responds in about 0.4s.

23d ago 15d 8d today

Response time · daily average slowest day 2s

Dashed line is its usual 0.4s, measured over the last 14 days. Gaps are days with no timing data.

2 Oct checked, healthy avg 0.7s

3 Oct checked, healthy avg 0.4s

4 Oct checked, healthy avg 0.4s

5 Oct checked, healthy avg 0.4s

6 Oct checked, healthy avg 0.4s

7 Oct checked, healthy avg 0.5s

8 Oct checked, healthy avg 0.5s

9 Oct checked, healthy avg 0.4s

10 Oct checked, healthy avg 0.5s

11 Oct checked, healthy avg 2s

12 Oct checked, healthy avg 0.4s

13 Oct checked, healthy avg 0.5s

14 Oct checked, healthy avg 0.4s

15 Oct checked, healthy avg 0.4s

16 Oct checked, healthy avg 0.4s

17 Oct checked, healthy avg 0.4s

18 Oct checked, healthy avg 0.4s

19 Oct checked, healthy avg 0.4s

20 Oct checked, healthy avg 0.4s

21 Oct checked, healthy avg 0.4s

22 Oct checked, healthy avg 0.4s

23 Oct checked, healthy avg 0.4s

24 Oct checked, healthy avg 0.4s

If Namma Metro isn't working

See if other metro riders report it Lots of Bengaluru commuters reporting at once means BMRCL's ticketing is down.
Tap the card at a gate After an online recharge, show the card at an automatic gate to load the amount.
Check the engraved ID A recharge sent to the wrong engraved ID is invalid, so match the number on the back of the card.
One QR ticket at a time Use or cancel the QR ticket you already hold before buying another.
Update the app Install the newest Namma Metro app if it keeps showing Something went wrong.

Other ways to access Namma Metro

WhatsApp chatbot Message 81055 56677 for a QR ticket when the Namma Metro app will not load.
Paytm or Yatra Both apps sell Namma Metro QR tickets as well.
Token at the counter Buy a single-journey token at the station counter; it is valid for the day of purchase.
Call BMRCL The toll-free number and travel help email are on our Namma Metro helpline page.

Official channels during an outage: X · Facebook · YouTube · Website

Questions

This page checks BMRCL's website and collects Bengaluru commuters' reports on the Namma Metro app, WhatsApp tickets and card recharge. A sudden pile of reports means BMRCL's ticketing has a fault. If only your phone shows an error, restart the Namma Metro app first.

A Namma Metro app failure does not stop you travelling. Get a ticket another way:

WhatsApp: message 81055 56677 for a QR ticket, in English or Kannada.
Paytm or Yatra apps, which also sell Namma Metro QR tickets.
A token at the station counter.

Check that you are messaging BMRCL's chatbot number, 81055 56677. Only one QR ticket can be held at a time, so finish or cancel the last one first. If WhatsApp itself is down, buy the QR ticket in the Namma Metro app or on Paytm.

An online recharge reaches the card only when you show it at a station. BMRCL's steps:

Recharge online using the card's engraved ID, the number on the back of the card.
Tap the card at an automatic gate in any metro station.

Do the second step within 60 days, or the amount lapses. A card cannot be topped up online on the day it was bought, and a payment cannot be cancelled once made.

Register your card at webtopup.bmrc.co.in. A registered user can add several cards to one login and see each card's past transactions with their status. Very old cards may not support registration; the customer care centre can give you a new card.

Yes, but only before you enter the station. The money returns to your source account within 7 days. Once you pass the gate, or a day goes by, there is no refund.

BMRCL's toll-free helpline is 1800-425-12345. The email and the travel queries line are on our Namma Metro helpline page.

Yes, tap Download on the status card at the top to save a server down image showing Namma Metro's current status, the last checked time, and how many users are reporting problems.

Payment stuck, ticket not received, or a refund pending on Namma Metro? See the verified Namma Metro customer care and support numbers, with timings.

1800-425-12345

Namma Metro · 080-2519 1091

Full helpline