Why is Etihad Airways website not working today?

Find the part of etihad.com that breaks; booking may still work: Manage my trip does not open the booking · Online check-in stops before the boarding pass · Etihad Guest login fails · The payment page hangs. Switch to the Etihad app with the same booking. If both fail and other users report the same, Etihad has a fault.

How do I cancel an Etihad ticket and get a refund?

Go to etihad.com/manage, enter your flight details and choose Cancel / Refund. You can do this up to two hours before departure, if you have not checked in. Agency bookings are refunded by the agency. Cancel within 24 hours of booking, with departure at least seven days away: full refund · Non-refundable fares: only government taxes may come back · Partly used tickets: the unused part is refunded.

Etihad Airways

etihad.com

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Is Etihad Airways down right now?

Q: When does Etihad online check-in open?

30 hours before your flight, on etihad.com or the Etihad app. You can upload documents, pick a seat and download the boarding pass, then drop bags at the airport. Bengaluru is one of the airports with self-service check-in desks.

Q: What is the Etihad Airways customer care number in India?

Call 1800 123 3901, a 1800 toll-free line. Etihad's India Help centre gives its hours as 24 hours, daily. WhatsApp and baggage routes are on our Etihad Airways helpline page.

Etihad Airways is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No Etihad Airways issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:05 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

etihad.com or the Etihad app not behaving? Tell us

Report it in one tap. No account.

Last 24 hours: 0 reports.

About Etihad Airways

Travellers in India book, manage and check in for Etihad Airways flights on etihad.com and the Etihad app. Etihad is the airline of Abu Dhabi, flying through Zayed International Airport.

Its loyalty programme is Etihad Guest. Refund status, seats, extra baggage and the Etihad Wallet all sit under Manage on the same site.

21-day history

healthy reports issues outage

We checked 21 times over the last 21 days — healthy on 20 days. It typically responds in about 0.2s.

21d ago 14d 7d today

Response time · daily average slowest day 1.6s

Dashed line is its usual 0.2s, measured over the last 14 days. Gaps are days with no timing data.

4 Oct no data

5 Oct checked, healthy avg 0.8s

6 Oct checked, healthy avg 0.8s

7 Oct checked, healthy avg 0.2s

8 Oct checked, healthy avg 0.1s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.3s

11 Oct checked, healthy avg 0.1s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.2s

14 Oct checked, healthy avg 0.2s

15 Oct checked, healthy avg 0.3s

16 Oct checked, healthy avg 1.6s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.1s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.3s

24 Oct checked, healthy avg 0.1s

If Etihad Airways isn't working

See if other Etihad flyers in India report it If Etihad reports are coming in from across India together, the outage is on Etihad's side.
Enter the details as booked Use the booking reference and the last name exactly as on the ticket in Manage my trip.
Confirm before paying again If payment froze, wait for the confirmation email or bank message before a second attempt.
Try the Etihad app Install the latest version and open the booking there when the website keeps failing.
Clear site data Clear cookies for etihad.com or open it in a private window, then sign in again.

Other ways to access Etihad Airways

Use the Etihad app Check in, keep the boarding pass on your phone and get real-time flight updates without the website.
Message Etihad on WhatsApp Etihad's WhatsApp assistant can help for a booking or refund when etihad.com will not load.
Check in at the airport Airport counters, and self-service desks at Bengaluru, can still check you in and take your bags.
Call the toll-free line The India number, open round the clock, is on our Etihad Airways helpline page.

Official channels during an outage: X · Facebook · Instagram · YouTube · LinkedIn · WhatsApp · Website

Questions

Our monitor checks the Manage page on etihad.com, and travellers in India report Etihad problems here. With no other reports, check your browser, app and network. Flight timings are on Etihad's own Flight status page.

Find the part of etihad.com that breaks; booking may still work:

Manage my trip does not open the booking.
Online check-in stops before the boarding pass.
Etihad Guest login fails.
The payment page hangs.

Switch to the Etihad app with the same booking. If both fail and other users report the same, Etihad has a fault.

30 hours before your flight, on etihad.com or the Etihad app. You can upload documents, pick a seat and download the boarding pass, then drop bags at the airport. Bengaluru is one of the airports with self-service check-in desks.

Go to etihad.com/manage, enter your flight details and choose Cancel / Refund. You can do this up to two hours before departure, if you have not checked in. Agency bookings are refunded by the agency.

Cancel within 24 hours of booking, with departure at least seven days away: full refund.
Non-refundable fares: only government taxes may come back.
Partly used tickets: the unused part is refunded.

Check with your bank or card company first. The Refund status page on etihad.com shows your refund details and its ARN reference; give that number to the bank so it can trace the money. If it is still stuck, ask Etihad on WhatsApp or live chat.

Add it online under Manage my trip, while booking, or at online check-in. Etihad says booking it online saves up to 65%. Piece-based bookings can add bags until 30 hours before departure, weight-based ones until 4 hours before.

Call 1800 123 3901, a 1800 toll-free line. Etihad's India Help centre gives its hours as 24 hours, daily. WhatsApp and baggage routes are on our Etihad Airways helpline page.

Yes. Tap download on the status card at the top. The saved server down screenshot shows Etihad Airways's status, the last checked time, and how many users are reporting problems.

Payment stuck, ticket not received, or a refund pending on Etihad Airways? See the verified Etihad Airways customer care and support numbers, with timings.

1800 123 3901

Etihad Airways · 24x7

Full helpline