Is BEST Bus Transport down right now?
BEST Bus Transport is working
Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.
- Reports·1h
- 0
- Server
- 200 OK
- Response
- 0.8s
- Last checked
- 5 hours ago
Answer: No BEST Bus Transport issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:05 AM IST.
Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.
BEST Chalo tickets working for you? Report a problem
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Last 24 hours: 0 reports.
About BEST Bus Transport
Mumbai's red buses are run by the Brihanmumbai Electric Supply and Transport (BEST) Undertaking, whose first bus ran on 15 July 1926. Its routes cover the whole city and reach into the neighbouring urban areas, with the head office at BEST Bhavan, Colaba.
Tickets and passes are digital through the BEST Chalo app and the BEST Chalo card, which also show live bus tracking.
23-day history
We checked 27 times over the last 23 days — healthy on 23 days. It typically responds in about 0.8s.
Dashed line is its usual 0.8s, measured over the last 14 days. Gaps are days with no timing data.
If BEST Bus Transport isn't working
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See if other BEST bus riders report it Many Mumbai riders reporting together means the BEST Chalo system itself is down.
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Update the BEST Chalo app An old BEST Chalo version can fail to load passes. Update it, then open your ticket again.
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Tap the card instead If the app will not load, tap your BEST Chalo card or NCMC card on the machine.
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Do not buy twice If a payment failed, check the app's ticket history before paying again.
Other ways to access BEST Bus Transport
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Chalo or NCMC card A BEST Chalo card from any conductor, or the NCMC card, lets you pay by tapping without the app.
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Ask the conductor Conductors on BEST buses issue the Chalo card on the spot, so you can still board and pay.
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Bus timing by phone For route or bus information, the toll-free line and the Traffic Control Room answer, as listed on our BEST helpline page.
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Pass on the card Load your bus pass on the BEST Chalo card, so it works by tapping even when the app does not open.
Official channels during an outage: X · Facebook · YouTube · Website
Questions
This page checks bestundertaking.com and gathers reports from Mumbai bus riders. A burst of reports from Colaba to Borivali means the BEST Chalo app or its ticketing has a problem. If the buses are running but only your phone fails, close the Chalo app fully and reopen it on mobile data.
BEST's digital tickets, passes and live tracking all run on the BEST Chalo app, so one app fault hits everything at once. Your bus still runs. Pay with your BEST Chalo card or NCMC card while the app is down, and check your pass before buying a second one.
Buy a digital pass, called a Super Saver plan, in the BEST Chalo app, and show it on your phone. Or get a BEST Chalo card from any BEST bus conductor, or order it online. The card holds a prepaid wallet and your bus pass, and you just tap it in the bus.
A tap-to-pay prepaid card for BEST buses that also works wherever NCMC and RuPay cards are accepted, including metros, shops and online. The plain BEST Chalo card is for paying on BEST buses.
Freedom fighters travel free. So do Divyang persons and municipal school students going to and from school, if they hold the RFID identity card issued by BEST; they get a zero-value ticket. This free travel does not apply on AC buses.
Claim it from the Lost Property section at Wadala Depot, after paying the charges. Its number is 022 2412 8596; do call once before going.
The toll-free number for bus services is 1800 227 550. The control room, refund desk and lost property numbers are on our BEST helpline page.
Tap Download on the status card at the top. The server down screenshot shows BEST Bus Transport's status, when we last checked, and how many users are reporting problems.
Payment stuck, ticket not received, or a refund pending on BEST Bus Transport? See the verified BEST Bus Transport customer care and support numbers, with timings.
Related & alternatives
If BEST Bus Transport is down, these other booking servicess are what people use in India, each with live status, so you can still check and book.
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Unofficial status from automated checks & user reports. Not affiliated with BEST Bus Transport. Status may be inaccurate, confirm on the official site.