Why is Kolkata Metro app not working today?

First, update the app. Metro Ride Kolkata has been renamed Aamar Kolkata Metro, so check you have the new version. If it still fails, you can travel without it: Buy a smart token at the booking counter · Buy or top up a smart card at the station's recharge machine, which takes UPI · Ask the counter for a return QR paper ticket if you are coming back the same day.

How do I recharge a Kolkata Metro smart card?

Pick any one of these: 1. Link the card in the Aamar Kolkata Metro app and pay online. 2. Use the recharge machine at a station, which accepts UPI. 3. Pay at the booking counter. Top-ups come in Rs 100, 200, 300, 500 and 1,000, each with a 5% bonus. The balance can go up to Rs 5,000.

Kolkata Metro

mtp.indianrailways.gov.in

live

Is Kolkata Metro down right now?

Q: Why is my Kolkata Metro smart card not working?

Check first whether the card is locked. A card that was not flashed at the exit gate locks itself. Show it at any booking counter; staff deduct the maximum fare and make it work again. The exit gate also flags a card with no recorded entry as a mismatch, and a charge comes off the balance. Cards stay valid for 10 years from the first swipe. A lost card is not replaced.

Q: Can I buy a return ticket in Kolkata Metro?

Yes, as a return QR coded paper ticket from the counter. Metro Railway started it on all corridors in January 2026, on a trial basis. Finish the return trip on the date printed on it, and keep the ticket safe till then. Smart tokens remain single journey only.

Q: What is the Kolkata Metro customer care number?

Smart card and ticket queries go to 033-2226 4817. The 24x7 security and women helplines and the complaint email are on our Kolkata Metro helpline page.

Kolkata Metro is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.5s
Last checked: 5 hours ago

Answer: No Kolkata Metro issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:05 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Aamar Kolkata Metro app and smart card working? Report a problem

Takes one tap. No sign-in.

Last 24 hours: 0 reports.

About Kolkata Metro

India's first metro, Kolkata Metro, is run by Metro Railway, Kolkata, part of Indian Railways. Trains cover five lines: Blue, Green, Purple, Orange and Yellow.

Commuters travel on smart tokens, smart cards and QR tickets. QR tickets and card top-ups are sold in the Aamar Kolkata Metro app, which was earlier called Metro Ride Kolkata. Station recharge machines also take UPI.

Live reports

showing 8 of 12

No one has reported a problem with Kolkata Metro in the last 24 hours.
History has 12 reports from the last 23 days.

BānkuraAlliance Broadband Services Pvt. Ltd

App not opening

“Failed to establish connection” — Guest

17 Oct
KolkataAirtel

QR ticket not generating

17 Oct
BhātpāraJio

Cannot log in

“nothing works, nothing” — Guest

17 Oct
KolkataJio

Cannot log in

17 Oct
KolkataJio

Cannot log in

17 Oct
KolkataAirtel

Cannot log in

“Now at 3 pm on 17 Oct 26.” — Guest

17 Oct
KolkataJio

QR ticket not generating

12 Oct
KolkataJio

QR ticket not generating

“Unable to process request” — Guest

12 Oct

What people are reporting

reports

QR ticket not generating 42% QR ticket not generating · 5 reports · 42%

Cannot log in 33% Cannot log in · 4 reports · 33%

App not opening 17% App not opening · 2 reports · 17%

Something else 8% Something else · 1 report · 8%

Which networks — 3 networks

reports

Jio 67% Jio · 8 reports · 67%

Airtel 25% Airtel · 3 reports · 25%

Alliance Broadband Services Pvt. Ltd 8% Alliance Broadband Services Pvt. Ltd · 1 report · 8%

Most reports about Kolkata Metro in the last 90 days, up to 23 Oct 2026, 5:30 AM IST, are coming from Jio users (67%) — more than that network's usual share of reports here, so this may be affecting one network rather than everyone.

23-day history

healthy reports issues outage

We checked 98 times over the last 23 days — healthy on 21 days, minor issues on 2 days. It typically responds in about 0.5s.

23d ago 15d 8d today

Response time · daily average slowest day 0.8s

Dashed line is its usual 0.5s, measured over the last 14 days. Gaps are days with no timing data.

2 Oct checked, healthy avg 0.8s

3 Oct checked, healthy avg 0.5s

4 Oct checked, healthy avg 0.4s

5 Oct checked, healthy avg 0.4s

6 Oct checked, healthy avg 0.5s

7 Oct checked, healthy avg 0.4s

8 Oct checked, healthy avg 0.5s

9 Oct checked, healthy avg 0.5s

10 Oct checked, healthy avg 0.5s

11 Oct checked, healthy avg 0.5s

12 Oct 6 reports mostly partial outage 2 issues avg 0.5s

13 Oct checked, healthy avg 0.5s

14 Oct checked, healthy avg 0.4s

15 Oct checked, healthy avg 0.5s

16 Oct checked, healthy avg 0.4s

17 Oct 6 reports mostly login / OTP 1 issue avg 0.5s

18 Oct checked, healthy avg 0.7s

19 Oct checked, healthy avg 0.5s

20 Oct checked, healthy avg 0.5s

21 Oct checked, healthy avg 0.6s

22 Oct checked, healthy avg 0.4s

23 Oct checked, healthy avg 0.6s

24 Oct checked, healthy avg 0.5s

If Kolkata Metro isn't working

See if other Kolkata Metro commuters report it A burst of reports from Kolkata commuters at the same time means Metro's app or ticketing is down.
Flash the card at the exit A smart card not shown at the exit gate gets locked, and only the booking counter can clear it.
Update to Aamar Kolkata Metro Metro Ride Kolkata has been renamed, so update it from your phone's app store.
Reopen on mobile data Close the app and open it again on mobile data if a QR ticket will not load on Wi-Fi.

Other ways to access Kolkata Metro

Token from the booking counter Get a single-journey smart token at any station counter; the exit gate keeps it at the end of the trip.
Recharge machine with UPI Station recharge machines sell tokens and top up smart cards, with payment by UPI.
Return paper ticket For a same-day round trip, ask the counter for a return QR coded paper ticket.
Call Metro Railway The smart card line and the 24x7 security helplines are on our Kolkata Metro helpline page.

Official channels during an outage: X · Facebook · Instagram · YouTube · Website

Questions

This page checks Metro Railway's website and gathers commuters' reports on the Aamar Kolkata Metro app, QR tickets and smart card top-ups. When many Kolkata users report the same fault together, the trouble is at Metro's end. If only your phone fails, restart the app or switch to mobile data.

First, update the app. Metro Ride Kolkata has been renamed Aamar Kolkata Metro, so check you have the new version. If it still fails, you can travel without it:

Buy a smart token at the booking counter.
Buy or top up a smart card at the station's recharge machine, which takes UPI.
Ask the counter for a return QR paper ticket if you are coming back the same day.

Check first whether the card is locked. A card that was not flashed at the exit gate locks itself. Show it at any booking counter; staff deduct the maximum fare and make it work again.

The exit gate also flags a card with no recorded entry as a mismatch, and a charge comes off the balance. Cards stay valid for 10 years from the first swipe. A lost card is not replaced.

Pick any one of these:

Link the card in the Aamar Kolkata Metro app and pay online.
Use the recharge machine at a station, which accepts UPI.
Pay at the booking counter.

Top-ups come in Rs 100, 200, 300, 500 and 1,000, each with a 5% bonus. The balance can go up to Rs 5,000.

The Blue Line runs every day. Metro Railway lists its trains from 6.40 AM to 10.29 PM on weekdays, Saturdays and holidays, and from 9 AM on Sundays.

The Green, Purple and Orange lines keep different hours, and Metro adds extra trains around Durga Puja. Metro posts each change on its X handle, @metrorailwaykol.

Yes, as a return QR coded paper ticket from the counter. Metro Railway started it on all corridors in January 2026, on a trial basis. Finish the return trip on the date printed on it, and keep the ticket safe till then. Smart tokens remain single journey only.

Smart card and ticket queries go to 033-2226 4817. The 24x7 security and women helplines and the complaint email are on our Kolkata Metro helpline page.

Yes, tap Download on the status card at the top to save a server down image showing Kolkata Metro's current status, the last checked time, and how many users are reporting problems.

Payment stuck, ticket not received, or a refund pending on Kolkata Metro? See the verified Kolkata Metro customer care and support numbers, with timings.

033-2226 4817

Kolkata Metro

Full helpline