Namma Metro Customer Care & Booking Support
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Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About Namma Metro
Namma Metro passengers can reach Bangalore Metro Rail Corporation Ltd (BMRCL) on the toll-free 1800-425-12345 for station, travel, recharge and token complaints, or write to [email protected].
Travel queries also go to BMRCL's operations team at Byappanahalli depot on 080-2519 1091.
Namma Metro helpline — questions
1800-425-12345, BMRCL's toll-free helpline, for complaints about stations, security, travel, recharge and tokens. BMRCL also takes travel queries on 080-2519 1091.
[email protected]. BMRCL asks passengers to send questions and complaints, including recharge and refund problems, to this address. Add your card's engraved ID or the QR ticket details.
BMRCL asks you to call 1800-425-12345 or write to [email protected] if you have trouble logging in for recharge.
BMRCL's contact page lists a lost and found contact for each line, Purple and Green. Do ask at the customer care centre of the station where you got down also.
The highest token fare plus Rs 200, which also applies if you lose your ticket. Not showing a card or token at a gate is a mismatch and costs Rs 10.
One bag per person, up to 60 cm x 45 cm x 25 cm. Extra luggage needs its own ticket from the customer care centre, or a Rs 250 fine applies.
Yes, for 25 or more people travelling together between the same two stations. It is a paper ticket from the counter with 10% off the token fare, and it cannot be refunded.
3rd Floor, BMTC Complex, K.H. Road, Shanthinagar, Bengaluru 560027. Its phone is 080-2296 9300.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with Namma Metro. Always confirm on the official website. How we verify this.