RSRTC Customer Care & Booking Support

Toll-free 1800 2000 103, or the head office control room on 0141 2373044 and 9549456745. All three answer 24x7. For an online ticket problem, call 7412069719 or 7412069699 instead.

Toll-free 1800 2000 103 par RSRTC ko shikayat 24x7 di ja sakti hai. Online ticket, refund ya cancellation ki dikkat ke liye 7412069719 ya 7412069699 par call kariye.

7412069719 and 7412069699. RSRTC lists both for e-ticketing, refund, cancellation and technical problems with online booking.

Complaints go to [email protected], and general mail to [email protected]. A refund for a bus RSRTC cancelled goes to [email protected]; it is a Gmail address, but RSRTC's booking site prints it. If a complaint gets no reply, RSRTC's grievance link leads to Rajasthan Sampark, the state grievance portal.

More than 24 hours ahead it keeps 5% of the base fare. From 24 hours to one hour before departure it keeps 20%, and 50% until 30 minutes before. Inside 30 minutes the whole fare goes. Toll tax, the accident surcharge and HR charges come back in full.

About a week when RSRTC cancels or changes the bus, once the e-ticket printout reaches the depot Chief Manager. The money goes to the bank account that paid; there is no cash refund. A passenger who misses the bus gets nothing back.

The e-ticket printout and one original photo ID: passport, driving licence, voter ID, PAN card, Aadhaar, or an ID from your employer or college. A photocopy is not accepted, and the conductor can ask at any time.