TNSTC Customer Care & Booking Support

149, the toll-free line of the Tamil Nadu state transport undertakings, for complaints and other issues. Reservation queries go to 9513948001 or 7825812626, which tnstc.in lists as its online reservation toll-free numbers.

Call 149, or send the complaint on WhatsApp to 9445014448. Each TNSTC corporation, from Villupuram to Tirunelveli, also has a help desk number on the Arasu Bus grievance page.

[email protected] takes reservation complaints, feedback and refund questions. Quote the PNR, the mobile number used for booking and, for a payment problem, the OB reference number from your transaction.

Ninety days before the journey. Board only from the point you picked while booking, and be there 15 minutes before departure. If you are not there, the seat goes to an unreserved passenger.

The original of the ID you named on the e-ticket or mobile ticket: passport, driving licence, voter card, PAN or ration card. Photocopies are not allowed, and without the original the ticket is treated as invalid.

The depot reviews the request and answers within about 10 working days. Once approved, the money reaches your account within 3 banking working days.

Raise a TDR on tnstc.in, or post a refund claim letter with the original tickets to the Deputy Manager (Commercial), SETC, Thiruvalluvar House, Chennai, within 15 days. The service fee is deducted.

No, not for a delay of up to 4 hours from the scheduled departure. Keep the ticket, though; if the bus never came, a TDR can be raised for that.