IndiGo

goindigo.in

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Is IndiGo down right now?

Q: Money debited but IndiGo ticket not issued. What now?

Wait up to 5 business days. IndiGo refunds a payment that did not create a ticket on its own in that time. If the money has not come back, give customer care the transaction ID from IndiGo's payment email, or the PGI reference number or a bank statement copy, with the amount, date and time.

Q: Why is IndiGo web check-in not working?

Check the window first. Domestic web check-in opens 48 hours before departure and closes 60 minutes before. It also stays blocked while a payment on the booking is pending, and it is not open for unaccompanied minor fares, medical or stretcher passengers, or bookings paid with an international card. Check in at the airport counter in those cases.

Q: How do I check my IndiGo refund status?

Open Track refund under My trips on goindigo.in, or ask 6Eskai. A cancelled ticket is refunded after cancellation charges, which can take up to 7 working days. Tickets bought through a travel agent are refunded to the agent, so claim it from them.

IndiGo is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.5s
Last checked: 5 hours ago

Answer: No IndiGo issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

IndiGo not working? Report it

Report in seconds, no login.

Last 24 hours: 0 reports.

About IndiGo

IndiGo, the airline run by InterGlobe Aviation Ltd, flies domestic and international routes under the 6E flight code. Bookings, web check-in, flight status, refunds and add-ons all run through goindigo.in and the IndiGo app.

Its AI assistant, 6Eskai, answers on the website, the app and WhatsApp, and can book, check in and cancel for you.

Frequent flyers earn IndiGo BluChips, and the Stretch cabin has its own customer experience team.

25-day history

healthy reports issues outage

We checked 40 times over the last 25 days — healthy on 25 days. It typically responds in about 0.2s.

25d ago 17d 8d today

Response time · daily average slowest day 1.3s

Dashed line is its usual 0.2s, measured over the last 14 days. Gaps are days with no timing data.

30 Sep checked, healthy avg 1.3s

1 Oct 1 report avg 0.6s

2 Oct 1 report avg 0.6s

3 Oct checked, healthy avg 0.6s

4 Oct 1 report avg 0.7s

5 Oct checked, healthy avg 0.6s

6 Oct checked, healthy avg 0.7s

7 Oct checked, healthy avg 0.3s

8 Oct checked, healthy avg 0.4s

9 Oct checked, healthy avg 0.2s

10 Oct checked, healthy avg 0.2s

11 Oct checked, healthy avg 0.2s

12 Oct checked, healthy avg 0.2s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.2s

16 Oct checked, healthy avg 0.3s

17 Oct checked, healthy avg 0.3s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct 1 report avg 0.1s

21 Oct checked, healthy avg 0.3s

22 Oct checked, healthy avg 0.3s

23 Oct checked, healthy avg 0.3s

24 Oct checked, healthy avg 0.5s

If IndiGo isn't working

Compare with other flyers Many reports at once mean IndiGo's systems are down, not your phone.
Check the check-in window Domestic web check-in runs from 48 hours to 60 minutes before departure.
Clear pending payments Pay any balance due on the booking first; web check-in stays locked until you do.
Do not pay twice Money taken without a ticket comes back within 5 business days, so wait before booking again.
Switch between app and website If the IndiGo app keeps failing, use goindigo.in on your phone browser. If the site fails, try the app.

Other ways to access IndiGo

Use 6Eskai on WhatsApp Send Hi to +91 9355194242 to book, check in, see flight status or cancel, any time of day.
Check in at an airport kiosk IndiGo kiosks at the airport let you pick a seat and print the boarding pass without registering.
Book over the phone Call 0124-4973838 and an agent builds the booking, then you pay by card on the IVR. It works up to 2 hours before a domestic flight.
Reach customer care The IndiGo helpline page has the call centre numbers, the complaint email and the office address.

Official channels during an outage: X · Facebook · Instagram · LinkedIn · Website

Questions

See the live check on this page. Reports from flyers in many cities at once mean the IndiGo website or app is down. For a problem with one flight, check Flight Status on goindigo.in or ask 6Eskai.

A spread of reports from flyers in many cities means IndiGo's systems have the fault, so wait a little and retry. If it is only you, switch between the app and goindigo.in, or use 6Eskai on WhatsApp for check-in, flight status and cancellation. Web check-in also stays locked while a payment on the booking is pending.

Wait up to 5 business days. IndiGo refunds a payment that did not create a ticket on its own in that time. If the money has not come back, give customer care the transaction ID from IndiGo's payment email, or the PGI reference number or a bank statement copy, with the amount, date and time.

Check the window first. Domestic web check-in opens 48 hours before departure and closes 60 minutes before. It also stays blocked while a payment on the booking is pending, and it is not open for unaccompanied minor fares, medical or stretcher passengers, or bookings paid with an international card. Check in at the airport counter in those cases.

Open Track refund under My trips on goindigo.in, or ask 6Eskai. A cancelled ticket is refunded after cancellation charges, which can take up to 7 working days. Tickets bought through a travel agent are refunded to the agent, so claim it from them.

You can take a full refund or a free move to another IndiGo flight, subject to seats. That applies to a delay of more than 2 hours, or a flight moved earlier by more than 1 hour. Compensation follows the DGCA rules for delays and cancellations. IndiGo sends these changes by SMS and email, so keep your contact details correct in the booking.

Yes. The Download button on the status card saves a server down image with IndiGo's status, the time of our last check, and how many users are reporting problems.

Payment stuck, ticket not received, or a refund pending on IndiGo? See the verified IndiGo customer care and support numbers, with timings.

0124-6173838

IndiGo

Full helpline