JBVNL

jbvnl.co.in

live

Is JBVNL down right now?

Q: No power in my area, how do I check or report it to JBVNL?

Open Live Feeder Status on JBVNL's Suvidha portal and pick your circle and division. It shows whether your feeder is OFF, why, and the expected restoration time. To report no supply, call 1912 or 1800 345 6570, or send Hi on WhatsApp to 9431135503. A fallen line or transformer fire needs a call to 1912 straight away.

Q: What do I do if my JBVNL meter display is blank?

Report it on the consumer portal under Complaint/Service Requests, or on the customer care lines. JBVNL inspects the meter and replaces a defective one under its rules. Replacing a blown service fuse yourself is not allowed; only JBVNL staff may do it.

JBVNL is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 6 hours ago

Answer: No JBVNL issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:02 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About JBVNL

Electricity across Jharkhand is distributed by Jharkhand Bijli Vitran Nigam Limited (JBVNL), which started operations on 6 January 2014 after the erstwhile Jharkhand State Electricity Board was unbundled. Its head office is at Dhurwa, Ranchi.

Consumers log in to the JBVNL consumer portal with their account number to see bill history, pay prepaid or postpaid bills and raise complaints. The JBVNL Consumer Self Care app does the same on Android.

New connections are applied for online on the Suvidha portal.

67-day history

healthy reports issues outage

We checked 74 times over the last 67 days — healthy on 63 days, minor issues on 1 day. It typically responds in about 0.1s.

67d ago 45d 22d today

Response time · daily average slowest day 4.2s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

19 Aug checked, healthy

20 Aug 1 issue

21 Aug checked, healthy

22 Aug no data

23 Aug checked, healthy

24 Aug no data

25 Aug checked, healthy

26 Aug no data

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy

5 Sep checked, healthy avg 0.3s

6 Sep checked, healthy avg 0.4s

7 Sep checked, healthy avg 0.3s

8 Sep checked, healthy avg 0.4s

9 Sep checked, healthy avg 0.3s

10 Sep checked, healthy avg 0.3s

11 Sep checked, healthy avg 0.4s

12 Sep checked, healthy avg 0.4s

13 Sep checked, healthy avg 0.3s

14 Sep checked, healthy avg 0.4s

15 Sep checked, healthy avg 0.3s

16 Sep checked, healthy avg 0.3s

17 Sep checked, healthy avg 0.3s

18 Sep checked, healthy avg 0.3s

19 Sep checked, healthy avg 0.4s

20 Sep checked, healthy avg 0.3s

21 Sep checked, healthy avg 0.4s

22 Sep checked, healthy avg 0.3s

23 Sep checked, healthy avg 0.4s

24 Sep checked, healthy avg 0.3s

25 Sep checked, healthy avg 0.4s

26 Sep checked, healthy avg 0.3s

27 Sep checked, healthy avg 0.3s

28 Sep checked, healthy avg 0.3s

29 Sep checked, healthy avg 0.4s

30 Sep checked, healthy avg 0.3s

1 Oct checked, healthy avg 4s

2 Oct checked, healthy avg 0.4s

3 Oct 1 report avg 1s

4 Oct checked, healthy avg 0.4s

5 Oct checked, healthy avg 0.4s

6 Oct checked, healthy avg 0.4s

7 Oct checked, healthy avg 0.4s

8 Oct checked, healthy avg 0.3s

9 Oct checked, healthy avg 0.3s

10 Oct checked, healthy avg 0.3s

11 Oct checked, healthy avg 0.3s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.1s

16 Oct 1 report avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.2s

21 Oct checked, healthy avg 0.1s

22 Oct checked, healthy avg 0.1s

23 Oct checked, healthy avg 4.2s

24 Oct checked, healthy avg 0.1s

Recent reports & outages

20 Aug

Reachability issue minor

Our checks could not reach JBVNL for about 13h 22m.

If JBVNL isn't working

Money gone? Verify the payment first Use Verify Payment on the portal's Pay Now page before paying the same bill again, and keep the transaction reference handy with you.
Find your account number The portal asks for the account number. Know Your Account Number looks it up from your sub division and consumer number.
Switch between the app and the portal If the JBVNL portal will not load in the browser, try the JBVNL Consumer Self Care app, or the other way round.
No power? Check your feeder Live Feeder Status lists feeders that are OFF with the reason and restoration time. The complaint lines work even while the portal is slow.
See if others are reporting it Many JBVNL consumers in Jharkhand reporting here at once points to a portal fault, not your phone or bank.

Other ways to access JBVNL

Pay at a collection centre or ATP machine Cash, cheque or demand draft is accepted at any authorised collection centre, and Any Time Payment machines sit at sub-division and division offices.
Pay a postpaid bill by NEFT or RTGS Each postpaid consumer has a virtual account number for bank transfers. Find it under Postpaid Consumer Virtual A/C no. on the consumer portal.
Use the JBVNL Consumer Self Care app The Android app shows bill history and takes payments by UPI, net banking or card when the website is slow.
Complain on WhatsApp or by missed call Send Hi to 9431135503 for the WhatsApp chatbot, or give it a missed call for a callback. Every number is on the verified JBVNL helpline page.

Official channels during an outage: X · Facebook · Instagram · Website

Questions

Yes, if consumers across Jharkhand report the JBVNL site or consumer portal here at the same time; that is downtime or a technical issue on JBVNL's side. Power cuts are handled apart from the website: the complaint lines, 1800 345 6570 and 1912, work round the clock even when the portal is down.

Usually either the portal is slow or the power is out, and each needs a different route. For a bill, use the JBVNL Consumer Self Care app or pay at an Any Time Payment machine. For no supply, check Live Feeder Status for your feeder, then call 1912 or 1800 345 6570.

Do not pay again. Keep the transaction reference and check again after one hour. Use Verify Payment on the portal's Pay Now page with your account number, order number or transaction ID. If the bill still shows unpaid, wait at least 24 hours for a refund to your account, then file an online payment complaint through customer care.

Log in to the JBVNL consumer portal with your account number, by password or OTP, and open Bill History. The JBVNL Consumer Self Care app shows the same. If you do not know the account number, Know Your Account Number on the portal finds it from your sub division and consumer number.

Open Live Feeder Status on JBVNL's Suvidha portal and pick your circle and division. It shows whether your feeder is OFF, why, and the expected restoration time. To report no supply, call 1912 or 1800 345 6570, or send Hi on WhatsApp to 9431135503. A fallen line or transformer fire needs a call to 1912 straight away.

Consumer portal par account number se login karke Bill History dekhein, ya JBVNL Consumer Self Care app kholein. Bill UPI, net banking ya card se bhar sakte hain. Paise kat gaye aur bill unpaid dikhe to Pay Now page par Verify Payment se check karein, dobara na bharein.

Report it on the consumer portal under Complaint/Service Requests, or on the customer care lines. JBVNL inspects the meter and replaces a defective one under its rules. Replacing a blown service fuse yourself is not allowed; only JBVNL staff may do it.

Tap Download on the status card at the top. The server down screenshot shows JBVNL's status, when we last checked, and how many users are reporting problems.

Bill payment problem or a supply issue with JBVNL? See the verified JBVNL customer care, complaint and emergency numbers, with timings.

1800 345 6570

JBVNL · 24x7 · 0651 2710002

Full helpline