JBVNL Customer Care & Complaint Numbers

Call the toll-free 1800 345 6570 or 1912, open 24x7. JBVNL also answers on 0651 2710002 and on its 24x7 customer service number, 9031110121. Keep your consumer or account number ready.

Toll-free 1800 345 6570 ya 1912 par call karein, ye dono din-raat chalte hain. WhatsApp chatbot ke liye 9431135503 par Hi bhejein.

Open Complaint Status on the JBVNL consumer portal and enter your complaint number and account number. No login is needed to check it.

Log in to the consumer portal with your account number, by password or OTP, and go to Complaint/Service Requests. It has separate options for an emergency and for theft. For a fallen line or a transformer fire, call 1912 first.

Yes. Send Hi to 9431135503 to use the WhatsApp chatbot. A missed call to the same number gets you a callback from customer care.

[email protected]. Put your consumer or account number and the problem in the mail. JBVNL also takes complaints tagged to its official handles on Facebook and X.

Yes. 1800 345 6570 and 1912 cost nothing to call. 0651 2710002 is a Ranchi landline and 9031110121 a mobile number, both charged at your normal rate.

The same lines cover all of Jharkhand: toll-free 1800 345 6570 and 1912, both 24x7. 0651 2710002 is the Ranchi head office landline, and 9031110121 is the 24x7 customer service mobile.

Take it to your local JBVNL field office; JBVNL's FAQ page lists the officers to approach in order. After that, a Consumer Grievance Redressal Forum set up by JSERC hears JBVNL cases, and the Electricity Ombudsman of JSERC takes appeals.