DGVCL Customer Care & Complaint Numbers

Toll-free 1800-233-3003, or the short code 19123. Both reach DGVCL's centralised customer care centre in Surat, which is open 24x7. Keep your consumer number ready when you call.

Toll-free 1800-233-3003 par DGVCL customer care milta hai; short code 19123 bhi kaam karta hai. Dono 24 ghante khule rehte hain. Bijli jaane, bill ya online payment ki shikayat yahin darj hoti hai.

19123 or 1800-233-3003. You can also call the local complaint centre of your sub-division, whose number is printed on your electricity bill. Tell them your consumer number and a nearby landmark.

[email protected], the address of DGVCL's registered and corporate office. Put your consumer number, name and the issue in the mail. For a power cut, call 19123 instead.

More than report a power cut.

• Register a complaint about supply, billing, online payment or an accident.
• Check the status of a new connection, name change or load change application.
• Register your mobile and consumer number to hear payment and consumption details for three months on the IVRS, or six months from an agent.

Call the HT Connection Gateway on 6357080694, or use the apply link on dgvcl.com to ask for a visit. The HT application form is also on the site.

File it with the Consumer Grievances Redressal Forum. DGVCL has a company-level CGRF and circle-level forums for Surat City, Surat Rural, Valsad and Bharuch. DGVCL's grievance rules page explains the appeal to the Electricity Ombudsman.