TNPDCL Customer Care & Complaint Numbers

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Last verified Oct 2026 · numbers can change, confirm on the official site.

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Online payment customer care 044 2852 5713
Power cut line from other networks, Chennai (elsewhere, your STD code + 1912) 044 1912
Head office, Chennai 044 2852 0131
Hours24x7
Official sitetnpdcl.org
AddressTNPDCL, NPKRR Maaligai, 144 Anna Salai, Chennai 600002, Tamil Nadu

About TNPDCL

Minnagam, the customer care centre of TNPDCL (Tamil Nadu Power Distribution Corporation Limited), formerly TANGEDCO, answers on 94987 94987 by call or WhatsApp, 24x7 and all 365 days. For a power cut, dial 1912 from a BSNL line. From other networks, add your district's STD code before 1912, such as 044 1912 in Chennai.

Problems with an online bill payment go to TNPDCL's online payment customer care on 044 2852 5713, and written queries to [email protected]. Keep the service connection number from your bill or white meter card ready, since complaints are routed to your section office by that number.

TNPDCL helpline — questions

94987 94987, the number of Minnagam, TNPDCL's customer care centre. It runs 24x7, every day of the year, and takes complaints by call or WhatsApp. For a power cut you can also dial 1912 from a BSNL line.

BSNL la irundha 1912. Matha network la unga STD code serthu 1912, Chennai na 044 1912. Minnagam number 94987 94987, call allathu WhatsApp.

1912 works directly from BSNL. From other networks, add your district's STD code in front, so Chennai callers dial 044 1912 and other districts use their own code. TNPDCL's contact page lists the number for each region, along with a WhatsApp number for each group of districts.

[email protected] takes written queries for TNPDCL. Put the service connection number in the mail. The head office at NPKRR Maaligai, Anna Salai, Chennai answers on 044 2852 0131.

TNPDCL's online payment customer care, on 044 2852 5713. A broken payment reconciles on its own within three working days, so check your bank account before paying again. A BBPS payment complaint goes through the bank or app you paid with.

On TNPDCL's Consumer Complaint Management System (CCMS), reached from Consumer Complaints on tnpdcl.org. Register once with your mobile number and an OTP, then book a service or general complaint and track it there or in its mobile app.

Apply at your section office with the supporting documents. TNPDCL transfers the name to the new owner after the name transfer fee is paid, as listed under Miscellaneous Charges in its schedule of tariff.

No. TNPDCL says it does not send messages asking you to contact an electricity officer or send a payment screenshot on WhatsApp, and you need not respond to them. Pay electricity bills only online or at an EB office counter.

Take it to the Consumer Grievance Redressal Forum (CGRF) through TNPDCL's CGRF portal, which takes a consumer grievance or a petition. Above the forum sits the Electricity Ombudsman appointed by TNERC. Carry the complaint number from your first attempt.

Yes. Download on the contact card saves them as an image.

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Helpline details are compiled from public sources and verified periodically. Not affiliated with TNPDCL. Always confirm on the official website. How we verify this.