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CESC

CESC Customer Care & Complaint Numbers

www.cesc.co.in

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1912
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Last verified Aug 2026 · numbers can change, confirm on the official site.

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All contact details

LT Helpline 033 3501 1912
LT Helpline 033 4403 1912
LT Helpline 1860 500 1912
National Power Complaint 1912
Head Office 033 22256040
Email [email protected]
Connect With Us www.cesc.co.in/connectWithUs
Hours24x7
Official sitewww.cesc.co.in
AddressCESC Limited, CESC House, Chowringhee Square, Kolkata, West Bengal 700001

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About CESC

Kolkata and Howrah are supplied by CESC, and bills, complaints and power outages are handled on its own line, portal and app. A power cut or no-supply complaint can also be given on 1912, which reaches the local electricity board, and those official channels are listed here so you reach CESC directly.

Keep your consumer number ready when you call. CESC never asks you to pay a person or use a screen-sharing app to restore power or clear a bill, so any such call should be cut immediately.

CESC helpline — questions

CESC runs LT helpline numbers on 033 3501 1912, 033 4403 1912, 1860 500 1912 and 1912, all reaching the same supply complaint service for Kolkata and Howrah.
Call 1912 with your consumer number from the bill. CESC supplies the Kolkata and Howrah area specifically, so if you are elsewhere in West Bengal your distributor is WBSEDCL instead.
033 3501 1912 ya 1912 par call karein aur consumer number batayein. Head office 033 22256040 par bhi sampark kar sakte hain.
1912 is the national electricity short code. The 033 numbers are Kolkata landlines and 1860 500 1912 is charged at local rates, so none is an 1800 toll-free line.
CESC runs its own bill and complaint portal, linked here so you go to the official site. Bills are retrieved by consumer number, printed at the top of every bill.
The complaint line is open 24x7. Written matters such as a billing dispute can go to [email protected] instead.
Yes. The Download button near the top saves an image of CESC's complaint and helpline numbers with the verified contacts and timings.
Take it to the Consumer Grievance Redressal Forum for your area, and beyond that the Electricity Ombudsman appointed by WBERC, the West Bengal Electricity Regulatory Commission. Both are free to use, and compensation can follow where published timelines were missed.
Aastha is CESC's voice assistant, which answers on the LT helpline numbers. You reach it by calling any of them, and it handles supply complaints before a person is needed.

Other helplines

Adani Electricity 19122 BESCOM 1912 BSES Delhi 19123 DHBVN 1912 JBVNL 1800 345 6570 JVVNL 1800 180 6507

Helpline details are compiled from public sources and verified periodically. Not affiliated with CESC. Always confirm on the official website. How we verify this.