CESC meter not working or display blank, what do I do?

Report a defective or stopped meter on the CESC website, in CESCAPPS or on 033 3501 1912, or write to cesclimited@rpsg.in. CESC investigates and tells you what it found. Readings are due every 28 to 32 days; if one looks out of line, CESC sends an average bill and prints the reason on it.

CESC

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Is CESC down right now?

Q: CESC payment debited but bill not updated, what now?

Check Latest Payment Status on cesc.co.in first. CESC asks you to wait at least 2 working days and check again before paying a second time. If the bill does get paid twice, the extra amount is adjusted in your next bill.

Q: No power in my Kolkata area, how do I report it to CESC?

Use Report Supply Off with your customer ID. It lets you pick No Power, low or high voltage, a blown fuse, a burnt meter or sparks, and how long the supply has been out. Calls to 1912 or 033 3501 1912 reach Aastha, CESC's voice assistant, at any hour. CESC supplies Kolkata, Howrah and adjoining areas; the rest of West Bengal gets power from WBSEDCL.

Q: How do I get my CESC connection back after disconnection?

Apply under Reconnection of Supply on the CESC website. It covers supply cut for unpaid bills or at your own request, within 6 months of disconnection. You pay the up-to-date bill, any extra security deposit and the reconnection charges.

CESC is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.3s
Last checked: 5 hours ago

Answer: No CESC issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:02 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

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Last 24 hours: 0 reports.

About CESC

Power in Kolkata and Howrah comes from CESC Limited, part of the RP-Sanjiv Goenka group, which has generated and distributed electricity there since 1899. It is the sole distributor across 567 sq km of Kolkata, Howrah and adjoining areas, serving about 3.4 million consumers.

Bills, payments, supply-off complaints and reconnection all run through the CESC website, the CESCAPPS app and WhatsApp.

A power cut and a failed bill payment are two separate problems at CESC, with separate routes.

67-day history

healthy reports issues outage

We checked 64 times over the last 67 days — healthy on 58 days, minor issues on 1 day. It typically responds in about 0.3s.

67d ago 45d 22d today

Response time · daily average slowest day 0.5s

Dashed line is its usual 0.3s, measured over the last 14 days. Gaps are days with no timing data.

19 Aug 1 issue

20 Aug no data

21 Aug no data

22 Aug no data

23 Aug no data

24 Aug no data

25 Aug no data

26 Aug no data

27 Aug no data

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy avg 0.3s

5 Sep checked, healthy avg 0.3s

6 Sep checked, healthy avg 0.3s

7 Sep checked, healthy avg 0.3s

8 Sep checked, healthy avg 0.3s

9 Sep checked, healthy avg 0.3s

10 Sep checked, healthy avg 0.3s

11 Sep checked, healthy avg 0.3s

12 Sep checked, healthy avg 0.3s

13 Sep checked, healthy avg 0.3s

14 Sep checked, healthy avg 0.3s

15 Sep checked, healthy avg 0.3s

16 Sep checked, healthy avg 0.2s

17 Sep checked, healthy avg 0.3s

18 Sep checked, healthy avg 0.3s

19 Sep checked, healthy avg 0.3s

20 Sep checked, healthy avg 0.3s

21 Sep checked, healthy avg 0.3s

22 Sep checked, healthy avg 0.3s

23 Sep checked, healthy avg 0.3s

24 Sep checked, healthy avg 0.4s

25 Sep checked, healthy avg 0.3s

26 Sep checked, healthy avg 0.3s

27 Sep checked, healthy avg 0.3s

28 Sep checked, healthy avg 0.3s

29 Sep checked, healthy avg 0.3s

30 Sep checked, healthy avg 0.3s

1 Oct checked, healthy avg 0.3s

2 Oct checked, healthy avg 0.3s

3 Oct checked, healthy avg 0.3s

4 Oct checked, healthy avg 0.3s

5 Oct checked, healthy avg 0.3s

6 Oct checked, healthy avg 0.3s

7 Oct checked, healthy avg 0.3s

8 Oct checked, healthy avg 0.3s

9 Oct checked, healthy avg 0.2s

10 Oct checked, healthy avg 0.3s

11 Oct checked, healthy avg 0.4s

12 Oct checked, healthy avg 0.3s

13 Oct checked, healthy avg 0.5s

14 Oct checked, healthy avg 0.3s

15 Oct checked, healthy avg 0.5s

16 Oct checked, healthy avg 0.3s

17 Oct checked, healthy avg 0.3s

18 Oct checked, healthy avg 0.3s

19 Oct checked, healthy avg 0.3s

20 Oct checked, healthy avg 0.4s

21 Oct checked, healthy avg 0.3s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.3s

24 Oct checked, healthy avg 0.3s

Recent reports & outages

19 Aug

Reachability issue minor

Our checks could not reach CESC for about 1w 1d.

If CESC isn't working

Money gone? Check Latest Payment Status Look up the payment on cesc.co.in and wait 2 working days before paying the same bill again.
Pay on WhatsApp or by phone Send Hi to 91677 77776 on WhatsApp, or dial 080 4547 1912 from any phone to pay without internet.
No power? Use Report Supply Off The supply-off form and 1912 are separate from bill payment, so they work while the payment site is slow.
Keep your consumer number ready The 11-digit consumer number or customer ID on your bill is needed for every payment and complaint.
See if others are reporting it Many CESC users in Kolkata and Howrah reporting on this page together means the fault is on CESC's side.

Other ways to access CESC

Pay on WhatsApp Send Hi to 91677 77776 and follow the steps to pay the bill without the website.
Pay from a basic phone Dial 080 4547 1912 and follow the prompts; it works from phones with no internet.
Scan the QR on your bill PhonePe, Google Pay, Amazon Pay or any UPI app can pay through the Bharat QR printed on the bill, and paying online by the due date earns an extra 1% rebate.
Report no power without the site Call 1912 at any hour; the other lines and WhatsApp are on the CESC helpline page.
Pay at a cash office CESC lists its cash offices and payment kiosks under Connect With Us on its website.

Official channels during an outage: X · Facebook · Instagram · YouTube · LinkedIn · Website

Questions

Many reports from Kolkata and Howrah at once on this page point to downtime or a technical issue on the CESC website or bill payment. A power cut is a different thing: report it on 1912 or 033 3501 1912, or through Report Supply Off, even while the site is slow.

Two different things break. If the site or payment fails, pay on WhatsApp by sending Hi to 91677 77776, or through any UPI app. If the power is off, use Report Supply Off on the website or CESCAPPS, or call 1912. The SOS option in CESCAPPS is for an unsafe or emergency situation.

Check Latest Payment Status on cesc.co.in first. CESC asks you to wait at least 2 working days and check again before paying a second time. If the bill does get paid twice, the extra amount is adjusted in your next bill.

Report a defective or stopped meter on the CESC website, in CESCAPPS or on 033 3501 1912, or write to [email protected]. CESC investigates and tells you what it found. Readings are due every 28 to 32 days; if one looks out of line, CESC sends an average bill and prints the reason on it.

Use Report Supply Off with your customer ID. It lets you pick No Power, low or high voltage, a blown fuse, a burnt meter or sparks, and how long the supply has been out. Calls to 1912 or 033 3501 1912 reach Aastha, CESC's voice assistant, at any hour. CESC supplies Kolkata, Howrah and adjoining areas; the rest of West Bengal gets power from WBSEDCL.

Apply under Reconnection of Supply on the CESC website. It covers supply cut for unpaid bills or at your own request, within 6 months of disconnection. You pay the up-to-date bill, any extra security deposit and the reconnection charges.

WhatsApp par 91677 77776 ko Hi bhejkar bill bhar sakte hain, ya kisi bhi UPI app se. Paise kat gaye to cesc.co.in par Latest Payment Status check karein; dobara bharne se pehle 2 working days ka intezaar karein. Supply band ho to 1912 par shikayat darj karein.

Yes. Tap Download on the status card at the top. The saved server down screenshot shows CESC's status, the last checked time, and how many users are reporting problems.

Bill payment problem or a supply issue with CESC? See the verified CESC customer care, complaint and emergency numbers, with timings.

1912

CESC · 24x7 · 033 3501 1912

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