Is HMWSSB down right now?
HMWSSB is working
Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.
- Reports·1h
- 0
- Server
- 200 OK
- Response
- 2.4s
- Last checked
- 5 hours ago
Answer: No HMWSSB issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:09 AM IST.
Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.
HMWSSB app or site down? Report it
Tap one. Hyderabad households and flats checking on HMWSSB see it.
Last 24 hours: 0 reports.
About HMWSSB
Drinking water and sewerage in Hyderabad are run by the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB), under Telangana's Municipal Administration and Urban Development department. Its website and HMWSSB app handle water bills, tanker booking, new connections and complaints.
Every connection has a Consumer Account Number (CAN), which you need for bills and tankers. Households with a working water meter can get 20,000 litres a month free under the state's free drinking water scheme.
16-day history
We checked 18 times over the last 16 days — healthy on 16 days. It typically responds in about 2.2s.
Dashed line is its usual 2.2s, measured over the last 14 days. Gaps are days with no timing data.
If HMWSSB isn't working
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See if other HMWSSB consumers report it When HMWSSB reports rise together, the app or site is down. Try again after some time.
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Find your CAN first Most bill and tanker services need the CAN. Search Your Account No (CAN) on the website finds it.
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Check the bill status Know your Bill Status shows whether a bill is generated, before you pay again.
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Never install an APK HMWSSB does not send APK files. Use only the HMWSSB app from Google Play or the App Store.
Other ways to access HMWSSB
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Pay at a counter E-Seva, TSOnline and HMWSSB cash counters take water bill payments when online payment fails.
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Book a tanker by phone Call 155313 to book a tanker through the customer care centre.
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Message on WhatsApp HMWSSB lists 9154170968 on its website for availing services on WhatsApp.
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See supply status The Water Supply Outage Dashboard and the Water Pressure Dashboard show where supply is affected.
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Call customer care Landlines, WhatsApp and email sit on our HMWSSB helpline page.
Questions
This page checks hyderabadwater.gov.in and collects reports from water board users across Hyderabad. If many come in together, the HMWSSB site or app is down. For no water at the tap, see the Water Supply Outage Dashboard instead.
The website carries the same bill payment, tanker booking and grievance services, so try it when the app fails. Online payments go through Billdesk.
Meanwhile, pay at an E-Seva or TSOnline counter, or book a tanker by calling 155313.
HMWSSB accepts payment in several ways.
- Online through Billdesk, on the website or the HMWSSB app
- NEFT or RTGS
- HMWSSB cash counters
- E-Seva and TSOnline counters
- ePos machines
Open Download Bill under Customer Services and enter your CAN. Download Bill History and Download Latest Payment Receipt sit in the same menu. If you do not know your CAN, use Search Your Account No (CAN).
Book on the website or the HMWSSB app, or call the customer care centre on 155313. A tanker costs Rs 500 for homes and Rs 850 for commercial users.
A house can book one tanker in two days, up to 8 a month. Track it with your token number and PIN on the tanker tracking page.
Open the Water Supply Outage Dashboard linked on the HMWSSB home page. If your area is not listed, register a grievance online or call 155313.
Under the Telangana government's free drinking water scheme, households get 20,000 litres a month free. You need a working water meter, so register for the scheme and get a meter fixed on the scheme's page if you do not have one.
Do not open it. HMWSSB says it never sends WhatsApp messages, APK files or payment links about bills or disconnection from unknown numbers. Do not install any APK, and report the message to the Cyber Crime Helpline on 1930.
The 24-hour customer care centre is on 155313. Landlines, WhatsApp and email are on our HMWSSB helpline page.
Yes, tap download on the status card at the top to save an image showing HMWSSB's current status, the last checked time, and how many users are reporting problems.
Bill payment problem or a supply issue with HMWSSB? See the verified HMWSSB customer care, complaint and emergency numbers, with timings.
Related & alternatives
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Unofficial status from automated checks & user reports. Not affiliated with HMWSSB. Status may be inaccurate, confirm on the official site.