GSRTC

gsrtc.in

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Is GSRTC down right now?

Q: What are the GSRTC cancellation charges?

It depends on the notice you give. GSRTC keeps 15% of the basic fare at 6 to 60 days before the journey, 20% at 2 to 5 days, and 25% on the last day. A Current Booking ticket gets no refund, and no ticket can be cancelled once the bus has left its first stop. The refund comes in 7 to 21 working days.

GSRTC is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.2s
Last checked: 5 hours ago

Answer: No GSRTC issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

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Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

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Last 24 hours: 0 reports.

About GSRTC

GSRTC, the Gujarat State Road Transport Corporation, sells bus tickets on gsrtc.in and in the GSRTC app for Android and iOS. Seats open 60 days ahead, and the same site handles cancellation, rescheduling, waiting list status and the commuter bus pass.

Online and mobile booking shut for half an hour at midnight, 23:50 to 00:20. Buses can be tracked through the GSRTC Live Tracking app, and a tracking link comes by SMS once the trip sheet is ready.

41-day history

healthy reports issues outage

We checked 44 times over the last 41 days — healthy on 41 days. It typically responds in about 0.1s.

41d ago 27d 14d today

Response time · daily average slowest day 0.2s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

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If GSRTC isn't working

Count the GSRTC reports Many GSRTC reports at once mean the site is down for everyone. Between 23:50 and 00:20, booking is closed every night anyway.
Payment taken, ticket missing Open View E-Ticket Booking History or Refund / Transaction Enquiry on gsrtc.in. If the ticket is still not confirmed, send a Refund Complaint from the same site.
Do not press Back or Refresh GSRTC advises finishing a payment within 15 minutes on a steady connection, without pressing Back or Refresh, to avoid a failed transaction.
Cancel button refuses A ticket cannot be cancelled once the bus has left its first stop, and a Current Booking ticket carries no refund at all.
Refund still not in the account A cancellation refund takes 7 to 21 working days. Keep the PNR, and write to [email protected] only after that.

Other ways to access GSRTC

Buy at a counter GSRTC counters and franchisee counters sell the same ticket at the same fare. Use them when online booking will not complete.
Book by phone Call the toll-free line's IVR between 8 AM and 8 PM to block up to 5 seats, at least 48 hours before departure. Collect the ticket at a GSRTC reservation counter with the SMS reference, at least 5 hours before the bus leaves.
Use the GSRTC app GSRTC's app for Android and iOS is another way to book when the website is slow.
Ring the helpdesk The verified GSRTC helpline has the 24x7 toll-free number and the support and refund e-mail addresses.

Official channels during an outage: X · Facebook · Website

Questions

Weigh the live check against the GSRTC reports on this page. Several in a few minutes mean gsrtc.in or the app is failing for many people. If it is between 23:50 and 00:20, booking is simply closed for the night.

Check the clock first: online and mobile booking close every night from 23:50 to 00:20. Booking for a bus also stops once its trip sheet is made, 30 minutes before departure. If money left your account without a ticket, look in View E-Ticket Booking History, then use Refund Complaint on gsrtc.in.

Every night from 23:50 to 00:20, GSRTC closes online and mobile booking for 30 minutes. Try again after 00:20. Counters and the toll-free phone booking line keep their own hours.

Through the GSRTC Live Tracking app that GSRTC links from its own site, or the Track My Bus link. Once the trip sheet is prepared, GSRTC also sends a vehicle tracking link to your mobile by SMS.

Use Print / SMS Ticket on the gsrtc.in home page with your PNR and the mobile number used for booking. You can also ask for a duplicate by SMS or e-mail on the toll-free line or at [email protected].

It depends on the notice you give. GSRTC keeps 15% of the basic fare at 6 to 60 days before the journey, 20% at 2 to 5 days, and 25% on the last day. A Current Booking ticket gets no refund, and no ticket can be cancelled once the bus has left its first stop. The refund comes in 7 to 21 working days.

Yes, once, up to 24 hours before departure, through Reschedule My Journey. The new bus must be the same class or higher, and you pay any fare difference. A rescheduled ticket cannot be cancelled afterwards.

Yes, tap Download on the status card at the top to save a server down image showing GSRTC's current status, the last checked time, and how many users are reporting problems.

Payment stuck, ticket not received, or a refund pending on GSRTC? See the verified GSRTC customer care and support numbers, with timings.

1800 233 666666

GSRTC · 24x7 · 079 22835000

Full helpline