GSRTC Customer Care & Booking Support
gsrtc.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About GSRTC
The Gujarat State Road Transport Corporation (GSRTC) runs its ticket and reservation helpdesk on toll-free 1800 233 666666, 24x7, with 079 22835000 printed beside it on the booking site. The same toll-free number takes phone bookings through its IVR from 8 AM to 8 PM.
Mail goes to [email protected] for support and to [email protected] for refunds; both are on GSRTC's gsrtc.org mail domain. A refund request must reach GSRTC within 30 days of the journey. GSRTC also asks passengers to ignore messages from any ID it has not notified, and to check a doubt on 6359918237.
GSRTC helpline — questions
1800 233 666666, open 24x7 for e-ticketing, reservations and refunds. GSRTC's booking site prints 079 22835000 beside it.
[email protected] for support and [email protected] for money back. Quote the PNR in either case.
Check it on 6359918237 or with [email protected], the contacts GSRTC gives for exactly this. It asks passengers to ignore any message from an ID it has not notified.
A child under 5 counts as a child. From 5 to 12 years a half ticket is charged, and older passengers pay the full fare.
A photo identity card is compulsory. Show it with the ticket to the conductor or any GSRTC staff who ask during the journey.
7 to 21 working days once the cancellation goes through. The refund claim itself must reach GSRTC within 30 days of the journey.
Yes. Call 1800 233 666666 and use the IVR between 8 AM and 8 PM to block up to 5 seats, at least 48 hours before departure. You get an SMS reference; pay and collect the ticket at a GSRTC reservation counter at least 5 hours before the bus leaves, or the seats are released.
Within 30 days of the journey, through the depot, a division office, e-mail to [email protected] or the toll-free line. If the bus ran more than 2 hours late, ran only part of the way or did not run, and you did not travel, GSRTC refunds fully or partly under its rules.
Yes. GSRTC publishes bus station enquiry numbers division by division on gsrtc.in, while the toll-free line covers the whole state.
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Helpline details are compiled from public sources and verified periodically. Not affiliated with GSRTC. Always confirm on the official website. How we verify this.