Why is Delhi Metro app not working today?

The Delhi Metro Sarthi app sells mobile QR tickets and the virtual smart card, so an app fault blocks both. You can still buy a ticket another way: WhatsApp: send Hi to 9650855800 for a QR ticket · Paytm, PhonePe, Amazon or One Delhi apps · A paper QR ticket at the ticket counter or vending machine.

Why is my Delhi Metro card top-up not showing?

An online top-up reaches your card only after you tap the card at a station. DMRC's online recharge works in two steps: 1. Pay on dmrcsmartcard.com, Paytm, PhonePe, Amazon or Airtel bank with the card's engraved ID. 2. Place the card on the Add Value Machine (AVM) near the customer care centre at any station. You have 180 days to do the second step. A successful online top-up cannot be refunded, so check the card number before paying.

Can I get a refund on a Delhi Metro QR ticket?

Yes, if the ticket is unused and you ask within 60 minutes of buying it. Ask where you bought it: Paper QR ticket: at the same station · Mobile QR ticket: in the same app · WhatsApp ticket: on WhatsApp. A partly used ticket is refunded only when services are disrupted.

What is the Delhi Metro discount timing?

Smart card and virtual smart card users get 10% off every journey. They get another 10% when they enter in non-peak hours: before 8 AM · from 12 noon to 5 PM · after 9 PM. The extra discount applies Monday to Saturday, except on 26 January, 15 August and 2 October.

Delhi Metro

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Is Delhi Metro down right now?

Q: What is the Delhi Metro customer care number?

DMRC's 24x7 helpline is 155370; calls are charged at your normal rate. Lost and Found, the women and children helpline and CISF are on our Delhi Metro helpline page.

Delhi Metro is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No Delhi Metro issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:05 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Delhi Metro app and QR tickets working? Report a problem

One tap, no login needed.

Last 24 hours: 0 reports.

About Delhi Metro

Delhi Metro is run by the Delhi Metro Rail Corporation (DMRC) from Metro Bhawan, Barakhamba Road. Its network, including the Airport Express and Rapid Metro Gurugram, carries passengers across Delhi, Noida, Ghaziabad, Gurugram and Faridabad.

Tickets are QR codes bought in the Delhi Metro Sarthi app, on WhatsApp or at stations, or fares are paid with a smart card, virtual smart card or NCMC card. Smart cards are topped up online on dmrcsmartcard.com.

23-day history

healthy reports issues outage

We checked 23 times over the last 23 days — healthy on 23 days. It typically responds in about 0.2s.

23d ago 15d 8d today

Response time · daily average slowest day 0.4s

Dashed line is its usual 0.2s, measured over the last 14 days. Gaps are days with no timing data.

2 Oct checked, healthy avg 0.4s

3 Oct checked, healthy avg 0.2s

4 Oct checked, healthy avg 0.3s

5 Oct checked, healthy avg 0.2s

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20 Oct checked, healthy avg 0.4s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.3s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.1s

If Delhi Metro isn't working

See if other Delhi Metro commuters report it Many commuters reporting together means a DMRC app or ticketing fault, not your phone.
Tap your card at an AVM After an online top-up, place the card on the Add Value Machine at any station to load the money.
Check the engraved ID Online recharge goes to the card number you typed, so match it with the ID printed on the card.
Gate rejects the ticket Show the ticket or card at the customer care centre of that station for help.
Update the Sarthi app Install the latest Delhi Metro Sarthi version before trying the QR ticket again.

Other ways to access Delhi Metro

WhatsApp QR ticket Send Hi to 9650855800 on WhatsApp to buy a QR ticket when the app will not open.
Paytm, PhonePe or One Delhi These apps also sell Delhi Metro QR tickets, valid for the same day.
Counter or vending machine Paper QR tickets are sold at ticket counters and vending machines, by cash, card or UPI.
Call DMRC The 24x7 helpline and the Lost and Found number are on our Delhi Metro helpline page.

Official channels during an outage: X · Facebook · Instagram · Website

Questions

This page checks delhimetrorail.com and collects commuter reports on the Delhi Metro Sarthi app, QR tickets and card top-ups. A burst of reports together points to a DMRC system problem.

For train delays on a particular line, DMRC's own website shows a service status for every line, and the 24x7 helpline gives updates.

The Delhi Metro Sarthi app sells mobile QR tickets and the virtual smart card, so an app fault blocks both. You can still buy a ticket another way:

WhatsApp: send Hi to 9650855800 for a QR ticket.
Paytm, PhonePe, Amazon or One Delhi apps.
A paper QR ticket at the ticket counter or vending machine.

An online top-up reaches your card only after you tap the card at a station. DMRC's online recharge works in two steps:

Pay on dmrcsmartcard.com, Paytm, PhonePe, Amazon or Airtel bank with the card's engraved ID.
Place the card on the Add Value Machine (AVM) near the customer care centre at any station.

You have 180 days to do the second step. A successful online top-up cannot be refunded, so check the card number before paying.

Take it to the customer care centre of any station. If the chip is unreadable, you deposit the card and the balance is moved to another card; validate that card at an AVM after 5 days and within 90 days.

If the card fails at the exit gate, depositing it gets you a free exit ticket. A virtual smart card problem is raised in the app that issued it.

WhatsApp par 9650855800 pe Hi bhejiye, ya Delhi Metro Sarthi app, Paytm, PhonePe ya One Delhi se QR ticket lijiye. Ek baar mein app se 6 tak ticket mil sakte hain, aur ticket usi din ke liye valid hota hai.

Yes, if the ticket is unused and you ask within 60 minutes of buying it. Ask where you bought it:

Paper QR ticket: at the same station.
Mobile QR ticket: in the same app.
WhatsApp ticket: on WhatsApp.

A partly used ticket is refunded only when services are disrupted.

Smart card and virtual smart card users get 10% off every journey. They get another 10% when they enter in non-peak hours:

before 8 AM;
from 12 noon to 5 PM;
after 9 PM.

The extra discount applies Monday to Saturday, except on 26 January, 15 August and 2 October.

DMRC's 24x7 helpline is 155370; calls are charged at your normal rate. Lost and Found, the women and children helpline and CISF are on our Delhi Metro helpline page.

Tap Download on the status card at the top. The server down screenshot shows Delhi Metro's status, when we last checked, and how many users are reporting problems.

Payment stuck, ticket not received, or a refund pending on Delhi Metro? See the verified Delhi Metro customer care and support numbers, with timings.

155370

Delhi Metro · 24x7

Full helpline