How do I contact Unacademy support?

Log in and use the support chat in the app or on the website, or email help@unacademy.com. Keep the ticket number; the Unacademy helpline page explains where to go if the answer does not settle it.

Unacademy

unacademy.com

live

Is Unacademy down right now?

Unacademy is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.4s
Last checked: 5 hours ago

Answer: No Unacademy issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About Unacademy

Live classes for UPSC, JEE, NEET, SSC, CA and other exams are what most learners open Unacademy for. The platform is run in India by Sorting Hat Technologies Private Limited, Bengaluru, through unacademy.com and the Unacademy Learning App.

A subscription for a chosen goal covers live and recorded classes, practice tests and lecture notes, and lessons can be downloaded in the app. Support is through the in-app chat and [email protected].

24-day history

healthy reports issues outage

We checked 24 times over the last 24 days — healthy on 24 days. It typically responds in about 0.4s.

24d ago 16d 8d today

Response time · daily average slowest day 0.5s

Dashed line is its usual 0.4s, measured over the last 14 days. Gaps are days with no timing data.

1 Oct checked, healthy avg 0.4s

2 Oct checked, healthy avg 0.4s

3 Oct checked, healthy avg 0.4s

4 Oct checked, healthy avg 0.4s

5 Oct checked, healthy avg 0.3s

6 Oct checked, healthy avg 0.4s

7 Oct checked, healthy avg 0.4s

8 Oct checked, healthy avg 0.3s

9 Oct checked, healthy avg 0.4s

10 Oct checked, healthy avg 0.4s

11 Oct checked, healthy avg 0.4s

12 Oct checked, healthy avg 0.4s

13 Oct checked, healthy avg 0.4s

14 Oct checked, healthy avg 0.4s

15 Oct checked, healthy avg 0.2s

16 Oct checked, healthy avg 0.3s

17 Oct checked, healthy avg 0.4s

18 Oct checked, healthy avg 0.5s

19 Oct checked, healthy avg 0.3s

20 Oct checked, healthy avg 0.4s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.1s

23 Oct checked, healthy avg 0.4s

24 Oct checked, healthy avg 0.4s

If Unacademy isn't working

Update the Unacademy app An old version can stop classes from opening. Install the latest one from your app store.
Log out and back in If the OTP login or your subscription looks wrong, sign out, sign in again with your registered number and check the goal you picked.
Lower the video quality On a weak connection, drop the class quality in the player so it stops buffering.
Try the other device If the app fails, open unacademy.com in a browser; if the site fails, use the app instead.
Check the live status on this page Lots of Unacademy learners reporting together points to a problem on Unacademy's side. Wait a few minutes and rejoin the class.

Other ways to access Unacademy

Keep lessons downloaded The Unacademy app lets you download lessons during your subscription, so you can watch saved classes when the servers are busy.
Switch to the website or app The Unacademy Learning App and unacademy.com share one account, so the class and notes are on both.
Read the lecture notes Unacademy shares lecture notes as PDFs for revision. Keep the ones you need saved on your phone before exam weeks.
Reach Unacademy support Chat, email and the grievance route are on the Unacademy helpline page.

Official channels during an outage: X · Facebook · Instagram · LinkedIn · Website

Questions

Look at the learner reports on this page next to our live check of unacademy.com. A rush of reports during a big live class means Unacademy's servers are down. If nobody else is reporting, check your internet and update the app.

Popular live classes, test launches and results bring many learners in at once, and classes can buffer or fail to start. Unacademy's terms also note that maintenance and factors outside its control can interrupt access.

Update the Unacademy app, then close and reopen it. Switch between Wi-Fi and mobile data, and lower the video quality if the class keeps buffering. Depending on your plan, Unacademy may add a recorded version of the live class later.

Clear the browser cache or open unacademy.com in a private window, and make sure you are logged in to the same account. If the website stays blank, use the Unacademy app on your phone for that class.

No, not for online subscriptions. Unacademy's refund policy treats a paid online subscription as final, with no change, cancellation or refund. Centre programmes carry their own terms, listed with Unacademy's policies.

Dusre learners ki reports isi page par dikhti hain. Kai reports ek saath hon to dikkat Unacademy ki taraf se hai. Sirf aapko problem ho to app update karke, net badal kar dobara try kijiye.

Log in and use the support chat in the app or on the website, or email [email protected]. Keep the ticket number; the Unacademy helpline page explains where to go if the answer does not settle it.

Yes, tap Download on the status card at the top to save a server down image showing Unacademy's current status, the last checked time, and how many users are reporting problems.

Need to reach Unacademy for a result, form or technical query? See the verified Unacademy helpline and candidate support numbers.

+91 8585858585

Unacademy

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