Someone has accessed my SMC account. Who do I contact?

Call SMC's cyber security helpline on 011-66075242, Monday to Friday 10 AM to 7 PM, or write to cyberincidentsmc@smcindiaonline.com. Change your password first if you can still log in.

Where do I file a complaint against SMC Global Securities?

Use the Grievance Redressal Portal on smctradeonline.com, or write to igc@smcindiaonline.com. SMC's escalation matrix lists the later levels, and beyond that SEBI SCORES takes investor complaints.

SMC Global Securities

smctradeonline.com

live

Is SMC Global Securities down right now?

Q: SMC server down: how do I reach support?

Call the toll-free 1800 11 0909, 8 AM to 8 PM on weekdays and 8 AM to 4 PM on Saturdays, or 011-66075200. You can also SMS SMC HELP to 56677, or email smc.care@smcindiaonline.com.

SMC Global Securities is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No SMC Global Securities issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:02 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Hit a problem? Report it

Takes a few seconds, no login.

Last 24 hours: 0 reports.

About SMC Global Securities

SMC Global Securities Limited, New Delhi, offers equity, commodity and currency trading and investment products to retail customers through smctradeonline.com and its SMC ACE trading platform.

Its toll-free helpline runs into the evening on weekdays and through Saturday afternoon. A separate cyber security helpline handles hacked accounts and suspicious transactions.

58-day history

healthy reports issues outage

We checked 63 times over the last 58 days — healthy on 58 days. It typically responds in about 0.1s.

58d ago 39d 19d today

Response time · daily average slowest day 0.4s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy

5 Sep checked, healthy avg 0.2s

6 Sep checked, healthy avg 0.3s

7 Sep checked, healthy avg 0.2s

8 Sep checked, healthy avg 0.2s

9 Sep checked, healthy avg 0.2s

10 Sep checked, healthy avg 0.2s

11 Sep checked, healthy avg 0.3s

12 Sep checked, healthy avg 0.2s

13 Sep checked, healthy avg 0.2s

14 Sep checked, healthy avg 0.2s

15 Sep checked, healthy avg 0.2s

16 Sep checked, healthy avg 0.2s

17 Sep checked, healthy avg 0.2s

18 Sep checked, healthy avg 0.2s

19 Sep checked, healthy avg 0.3s

20 Sep checked, healthy avg 0.2s

21 Sep checked, healthy avg 0.2s

22 Sep checked, healthy avg 0.4s

23 Sep checked, healthy avg 0.1s

24 Sep checked, healthy avg 0.1s

25 Sep checked, healthy avg 0.1s

26 Sep checked, healthy avg 0.1s

27 Sep checked, healthy avg 0.1s

28 Sep checked, healthy avg 0.2s

29 Sep checked, healthy avg 0.2s

30 Sep checked, healthy avg 0.1s

1 Oct checked, healthy avg 0.1s

2 Oct checked, healthy avg 0.1s

3 Oct checked, healthy avg 0.1s

4 Oct checked, healthy avg 0.1s

5 Oct checked, healthy avg 0.1s

6 Oct checked, healthy avg 0.1s

7 Oct checked, healthy avg 0.1s

8 Oct checked, healthy avg 0.1s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.1s

11 Oct checked, healthy avg 0.1s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.2s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.1s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.1s

21 Oct checked, healthy avg 0.1s

22 Oct checked, healthy avg 0.1s

23 Oct checked, healthy avg 0.1s

24 Oct checked, healthy avg 0.1s

If SMC Global Securities isn't working

See if other SMC traders report it Widespread reports mean the fault is at SMC's end. Nothing on your phone will bring the platform back sooner.
Be on the trading site Trading accounts use smctradeonline.com and SMC ACE. Make sure you are logging in there with your client code.
Check what reached the exchange Open the order book before placing anything a second time, so a glitch does not double your trade.
Use the cyber helpline for anything odd An unrecognised login or transaction goes to the cyber security helpline, 011-66075242, not the general queue.

Other ways to access SMC Global Securities

Call the toll-free line 1800 11 0909 is answered 8 AM to 8 PM, Monday to Friday, and until 4 PM on Saturdays.
SMS for help Send SMC HELP to 56677 when you cannot get online. SMC lists this SMS route on its contact page.
Visit an SMC office The SMC contact page lists offices, from the Pusa Road head office in New Delhi to regional desks such as Ahmedabad.
SMC contacts The verified SMC helpline page has the toll-free line, support number, SMS route and the cyber security helpline.

Official channels during an outage: X · Facebook · Instagram · LinkedIn · YouTube · Website

Questions

See how many SMC reports have landed on this page in the past few minutes. Plenty of them means SMC ACE or the website is failing for many traders. None means you should check your own device and connection first.

If other traders are reporting SMC here, the platform itself is struggling and the toll-free 1800 11 0909 can help. If you are alone, check your login details, update the app, and try SMC ACE on the web.

Call the toll-free 1800 11 0909, 8 AM to 8 PM on weekdays and 8 AM to 4 PM on Saturdays, or 011-66075200. You can also SMS SMC HELP to 56677, or email [email protected].

Call SMC's cyber security helpline on 011-66075242, Monday to Friday 10 AM to 7 PM, or write to [email protected]. Change your password first if you can still log in.

Use the Grievance Redressal Portal on smctradeonline.com, or write to [email protected]. SMC's escalation matrix lists the later levels, and beyond that SEBI SCORES takes investor complaints.

Pehle dekhiye ki is page par aur log SMC ki shikayat kar rahe hain ya nahi. Zyada log hon to SMC ki toll-free line 1800 11 0909 milaiye, subah 8 se raat 8 baje tak. Sirf aapko dikkat ho to app update karke web par login kijiye.

Yes. The Download button on the status card saves a server down image with SMC Global Securities's status, the time of our last check, and how many users are reporting problems.

Order stuck or account not working on SMC Global Securities? See the verified SMC Global Securities customer care, support and call and trade numbers.

1800 11 0909

SMC Global Securities · Mon-Fri, 8 AM-8 PM · 011-66075200

Full helpline

Related & alternatives

If SMC Global Securities is down, these other trading platforms are what Indian traders use as backup, each with live status.

Sharekhan

SBI Securities

Zerodha

Groww

Upstox

ICICI Direct

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Unofficial status from automated checks & user reports. Not affiliated with SMC Global Securities. Status may be inaccurate, confirm on the official site.

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