Niva Bupa

nivabupa.com

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Is Niva Bupa down right now?

Q: How do I download my Niva Bupa policy copy?

Open Insta Assist on the Niva Bupa website, choose Download Policy Copy and enter the OTP sent to your registered mobile. The premium receipt and 80D tax certificate are in the same place.

Niva Bupa is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.7s
Last checked: 5 hours ago

Answer: No Niva Bupa issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:04 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About Niva Bupa

Health, travel and personal accident cover from Niva Bupa Health Insurance Company Limited, known until its rename as Max Bupa, is bought and renewed on nivabupa.com and the Niva Bupa Health app. The company has its corporate office in Gurugram.

Existing customers use Insta Assist, its self-service portal, to download the policy copy and the 80D tax certificate, track a claim, upload claim documents and renew.

24-day history

healthy reports issues outage

We checked 26 times over the last 24 days — healthy on 24 days. It typically responds in about 0.8s.

24d ago 16d 8d today

Response time · daily average slowest day 5.5s

Dashed line is its usual 0.8s, measured over the last 14 days. Gaps are days with no timing data.

1 Oct checked, healthy avg 1.1s

2 Oct checked, healthy avg 0.9s

3 Oct checked, healthy avg 0.7s

4 Oct checked, healthy avg 0.8s

5 Oct checked, healthy avg 0.7s

6 Oct checked, healthy avg 0.7s

7 Oct checked, healthy avg 0.4s

8 Oct checked, healthy avg 0.4s

9 Oct checked, healthy avg 0.4s

10 Oct checked, healthy avg 0.7s

11 Oct checked, healthy avg 0.4s

12 Oct checked, healthy avg 5.5s

13 Oct checked, healthy avg 0.5s

14 Oct checked, healthy avg 1s

15 Oct checked, healthy avg 0.6s

16 Oct checked, healthy avg 0.6s

17 Oct checked, healthy avg 1.1s

18 Oct checked, healthy avg 1s

19 Oct checked, healthy avg 1.1s

20 Oct checked, healthy avg 0.9s

21 Oct checked, healthy avg 1.2s

22 Oct checked, healthy avg 0.7s

23 Oct checked, healthy avg 0.5s

24 Oct checked, healthy avg 0.7s

If Niva Bupa isn't working

Try Insta Assist directly If the main site will not load, open rules.nivabupa.com/customer-service for service requests.
Use the registered mobile Insta Assist OTPs go only to the mobile number on your policy.
Update the Health app Install the newest Niva Bupa Health app version, then log in again.
Change the payment mode If renewal payment fails, try UPI, net banking or another card.
See if other Niva Bupa customers report it Several Niva Bupa reports together point to the insurer's servers. Try again after a few minutes.

Other ways to access Niva Bupa

Self-service on Insta Assist Policy copy, 80D certificate, claim status and renewal all work from Insta Assist.
Cashless at a network hospital The hospital's insurance desk can start a cashless claim; find network hospitals with the Hospital Locator.
Visit a branch Niva Bupa's Branch Locator lists offices where you can raise a request in person.
Call the insurer The customer helpline and support emails are on the Niva Bupa helpline page.

Official channels during an outage: X · Facebook · Instagram · YouTube · LinkedIn · Website

Questions

Niva Bupa customers' reports on this page, read with our test of nivabupa.com, show whether the insurer's site is in trouble. Many reports at once mean the fault is with Niva Bupa. If only your OTP is late, wait a minute and request it again.

When nivabupa.com, Insta Assist and the Health app all fail together, the fault is with Niva Bupa's servers. Insta Assist sits on a separate address, rules.nivabupa.com, and may still open when the main site does not. If a renewal fails only at payment, try a different card or UPI app.

Open Insta Assist on the Niva Bupa website, choose Download Policy Copy and enter the OTP sent to your registered mobile. The premium receipt and 80D tax certificate are in the same place.

Use Claim Status in Insta Assist or the Niva Bupa Health app with your policy or claim number. Extra claim documents can be uploaded from the same screen.

Call the claim helpline 1860-500-8888, or start the claim in Insta Assist with your policy number. For a planned admission, tell Niva Bupa before you go into hospital.

Yes. Niva Bupa Health Insurance Company Limited was formerly Max Bupa Health Insurance Company Limited. Old Max Bupa policies are serviced by Niva Bupa.

Call 1860-500-8888 or raise a service request in Insta Assist. The senior citizen email, grievance contact and the new-policy toll-free line are on our Niva Bupa helpline page.

Tap download on the status card at the top. The server down screenshot shows Niva Bupa's status, when we last checked, and how many users are reporting problems.

Need to intimate a claim or pay premium for Niva Bupa? See the verified Niva Bupa claim and customer care helpline numbers.

1860-500-8888

Niva Bupa

Full helpline