Why is PolicyBazaar not working today?

Check which part is failing. A quote or a policy will not issue: try another insurer's plan; quotes come from each insurer · Login: My Account signs you in with your mobile number · Payment: look for the policy in My Account and your email before paying again. If login and every page fail for many people, the problem is PolicyBazaar's.

PolicyBazaar

policybazaar.com

live

Is PolicyBazaar down right now?

Q: How do I download my PolicyBazaar policy?

Log in to My Account with your mobile number: you can download the policy, track its status and view its details there. If the site is down, ask for a copy on WhatsApp at +91 8506013131 or by email to care@policybazaar.com.

Q: How do I check an advisor who called me is from PolicyBazaar?

Use the Verify Advisor option on PolicyBazaar's contact page, which checks the advisor's details. Do not pay a premium into anyone's personal account.

PolicyBazaar is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 6 hours ago

Answer: No PolicyBazaar issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:00 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About PolicyBazaar

PolicyBazaar, run by Policybazaar Insurance Brokers Private Limited, is an online insurance marketplace registered with IRDAI as a composite broker. It lets you compare and buy health, life, motor, travel and other policies from many insurers in one place.

Buying, renewal, policy downloads, status tracking and claim assistance all run through its website, app and My Account. Quotes and policies come from the insurers themselves, and the insurer that issued a policy settles its claims.

72-day history

healthy reports issues outage

We checked 73 times over the last 72 days — healthy on 65 days. It typically responds in about 0.1s.

72d ago 48d 24d today

Response time · daily average slowest day 1.2s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

14 Aug no data

15 Aug no data

16 Aug checked, healthy

17 Aug no data

18 Aug checked, healthy

19 Aug no data

20 Aug checked, healthy

21 Aug no data

22 Aug checked, healthy

23 Aug no data

24 Aug checked, healthy

25 Aug no data

26 Aug checked, healthy

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy

5 Sep checked, healthy avg 1.2s

6 Sep checked, healthy avg 1.2s

7 Sep checked, healthy avg 1.1s

8 Sep checked, healthy avg 1s

9 Sep checked, healthy avg 1s

10 Sep checked, healthy avg 1.1s

11 Sep checked, healthy avg 1.1s

12 Sep checked, healthy avg 1s

13 Sep checked, healthy avg 1.2s

14 Sep checked, healthy avg 1s

15 Sep checked, healthy avg 1s

16 Sep checked, healthy avg 1s

17 Sep checked, healthy avg 1s

18 Sep checked, healthy avg 0.9s

19 Sep checked, healthy avg 0.8s

20 Sep checked, healthy avg 0.8s

21 Sep checked, healthy avg 0.9s

22 Sep checked, healthy avg 1s

23 Sep checked, healthy avg 0.9s

24 Sep checked, healthy avg 0.9s

25 Sep checked, healthy avg 1s

26 Sep checked, healthy avg 0.9s

27 Sep checked, healthy avg 0.9s

28 Sep checked, healthy avg 1s

29 Sep checked, healthy avg 0.8s

30 Sep checked, healthy avg 0.9s

1 Oct checked, healthy avg 0.9s

2 Oct checked, healthy avg 0.9s

3 Oct checked, healthy avg 0.9s

4 Oct checked, healthy avg 0.9s

5 Oct checked, healthy avg 0.9s

6 Oct checked, healthy avg 0.9s

7 Oct checked, healthy avg 0.2s

8 Oct checked, healthy avg 0.2s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.4s

11 Oct checked, healthy avg 0.1s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.1s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.1s

21 Oct checked, healthy avg 0.1s

22 Oct checked, healthy avg 0.1s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.1s

If PolicyBazaar isn't working

Payment failed? Look for the policy first Look in My Account and your email for the policy before retrying, and keep the payment reference.
Reload and retry Close the tab or app and open it again, then try on mobile data if Wi-Fi is weak. Keep your proposal or policy number handy.
Try another insurer's quote If one insurer's plan will not load or issue, try a plan from another insurer on PolicyBazaar before calling.
WhatsApp for a stuck purchase Send the details on WhatsApp to +91 8506013131 and the support team can pick up a stuck purchase or renewal.
Compare with other reports Many PolicyBazaar reports arriving together, from different cities, mean a site-wide fault rather than your phone.

Other ways to access PolicyBazaar

Website instead of the app, or the other way round When the PolicyBazaar app will not open, policybazaar.com on a phone or laptop browser may still work, and the app may work when the site does not.
Renew directly with the insurer if urgent For an urgent renewal, you can often pay the insurer directly on its own site while PolicyBazaar is down.
WhatsApp support Message +91 8506013131 for policy copies, service requests and claim help without the website.
Helpline for a stuck policy or claim Separate toll-free lines handle new policies, existing policies and claims. All three are on the PolicyBazaar helpline page.

Official channels during an outage: X · Facebook · Instagram · LinkedIn · YouTube · Website

Questions

Look at the PolicyBazaar reports here. A burst from several cities in a few minutes means the site or app is down; a single report is more likely your own connection.

Check which part is failing.

A quote or a policy will not issue: try another insurer's plan; quotes come from each insurer.
Login: My Account signs you in with your mobile number.
Payment: look for the policy in My Account and your email before paying again.

If login and every page fail for many people, the problem is PolicyBazaar's.

Check My Account and your email for the policy before paying again, so you do not pay twice. If there is no policy, keep the payment reference and call the new-policy line, 1800 208 8787, or message PolicyBazaar on WhatsApp.

Log in to My Account with your mobile number: you can download the policy, track its status and view its details there. If the site is down, ask for a copy on WhatsApp at +91 8506013131 or by email to [email protected].

Use the Verify Advisor option on PolicyBazaar's contact page, which checks the advisor's details. Do not pay a premium into anyone's personal account.

Pehle My Account aur email mein policy dekh lein, dobara payment mat kijiye. Policy na mile to payment reference ke saath WhatsApp ya helpline par PolicyBazaar se sampark karein.

Tap Download on the status card at the top. The server down screenshot shows PolicyBazaar's status, when we last checked, and how many users are reporting problems.

Need to intimate a claim or pay premium for PolicyBazaar? See the verified PolicyBazaar claim and customer care helpline numbers.

1800 208 8787

PolicyBazaar · 0124 4218302

Full helpline