Why is HDFC Life server not working today?

Check which part of the site is failing. My Account sign-in, when the OTP is slow or the policy mobile number is old · Quick Pay, at the bank, card or UPI step · Claim document uploads on a weak mobile connection. If one of these fails, try the HDFC Life app, or pay through a BBPS app instead.

How do I pay my HDFC Life premium online?

Quick Pay on hdfclife.com takes the premium without a login. Other ways: My Account or the HDFC Life app, · 3 Click Net-banking for HDFC Bank account holders, · any BBPS app: Bill Pay, then Insurance, then HDFC Life, with policy number and date of birth, · Paytm or PayZapp. UPI works up to Rs 2 lakh, subject to your bank's limit.

How do I file an HDFC Life death claim?

Three ways: 1. Online: Initiate Death Claim on the claims page, then add life assured and nominee details. 2. WhatsApp: send Death Claim to HDFC Life's WhatsApp number. 3. Branch: take the filled claim form and documents to any HDFC Life branch. Track it later on the website with the policy number and claim reference number. HDFC Life charges no fee for processing a claim.

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Is HDFC Life down right now?

Q: HDFC Life premium paid but receipt not showing?

Do not pay twice. Look under Receipts and Statements in Customer Service, or in My Account, for the premium receipt. If the money has gone and no receipt appears, kindly write to HDFC Life from your registered email id with the policy number and payment reference. Credit card convenience fees are non-refundable, so a second card payment costs you twice.

Q: What is the HDFC Life claim settlement ratio?

HDFC Life reports 99.72% of individual claims settled in FY 2025-26. It also states an average settlement time of 2 days for claims sent with complete documents.

HDFC Life is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No HDFC Life issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:05 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Is HDFC Life working for you? Report any issue

No sign-up. One tap.

Last 24 hours: 0 reports.

About HDFC Life

HDFC Life Insurance Company Limited sells term, savings, pension and ULIP plans, Click 2 Protect among them. Existing policyholders manage their cover through My Account on hdfclife.com and the HDFC Life app, and pay renewals through Quick Pay.

Policy details, receipts, KYC and bank updates, and claim tracking all sit under Customer Service. Former Exide Life policyholders have their own section there.

22-day history

healthy reports issues outage

We checked 22 times over the last 22 days — healthy on 22 days. It typically responds in about 0.1s.

22d ago 15d 7d today

Response time · daily average slowest day 1.4s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

3 Oct checked, healthy avg 1.4s

4 Oct checked, healthy avg 0.8s

5 Oct checked, healthy avg 1s

6 Oct checked, healthy avg 0.7s

7 Oct checked, healthy avg 0.1s

8 Oct checked, healthy avg 0.1s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.1s

11 Oct checked, healthy avg 0.1s

12 Oct checked, healthy avg 0.1s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.1s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.2s

21 Oct checked, healthy avg 0.1s

22 Oct checked, healthy avg 0.1s

23 Oct checked, healthy avg 0.1s

24 Oct checked, healthy avg 0.1s

If HDFC Life isn't working

Compare with other HDFC Life policyholders When reports from HDFC Life users climb across many cities together, the problem is at HDFC Life.
Use Quick Pay without login If My Account will not sign you in, Quick Pay takes the renewal premium with just the policy details.
Update your mobile number The OTP goes to the number on your policy. Change it under Quick services if it is old.
Payment declined Check your bank or UPI app for a debit before trying again, and keep UPI payments under Rs 2 lakh.
Switch to the app The HDFC Life app offers My Account and Quick Pay when the website is slow to load.

Other ways to access HDFC Life

Pay through BBPS Google Pay, Paytm, BHIM or your bank's Bill Pay can pay an HDFC Life premium under Insurance.
Pay over the counter ICICI Bank and Axis Bank branches and Airtel Payments Bank also accept HDFC Life premiums.
Chat with Etty HDFC Life's WhatsApp bot answers policy questions in ten languages, from Hindi to Tamil.
Missed call for fund value One missed call gets you the premium amount and due date, plus fund value on unit linked plans.
Talk to HDFC Life Customer care, NRI and missed call numbers are on our HDFC Life helpline page.

Official channels during an outage: X · Facebook · Instagram · YouTube · LinkedIn · Website

Questions

This page collects HDFC Life problem reports from users in India and runs its own check on hdfclife.com. A spike in reports about My Account or Quick Pay means HDFC Life's side is struggling. When reports stay flat, your login details, browser or network are the likelier cause.

Check which part of the site is failing.

My Account sign-in, when the OTP is slow or the policy mobile number is old.
Quick Pay, at the bank, card or UPI step.
Claim document uploads on a weak mobile connection.

If one of these fails, try the HDFC Life app, or pay through a BBPS app instead.

Quick Pay on hdfclife.com takes the premium without a login. Other ways:

My Account or the HDFC Life app,
3 Click Net-banking for HDFC Bank account holders,
any BBPS app: Bill Pay, then Insurance, then HDFC Life, with policy number and date of birth,
Paytm or PayZapp.

UPI works up to Rs 2 lakh, subject to your bank's limit.

Do not pay twice. Look under Receipts and Statements in Customer Service, or in My Account, for the premium receipt. If the money has gone and no receipt appears, kindly write to HDFC Life from your registered email id with the policy number and payment reference. Credit card convenience fees are non-refundable, so a second card payment costs you twice.

Three ways:

Online: Initiate Death Claim on the claims page, then add life assured and nominee details.
WhatsApp: send Death Claim to HDFC Life's WhatsApp number.
Branch: take the filled claim form and documents to any HDFC Life branch.

Track it later on the website with the policy number and claim reference number. HDFC Life charges no fee for processing a claim.

HDFC Life reports 99.72% of individual claims settled in FY 2025-26. It also states an average settlement time of 2 days for claims sent with complete documents.

Yes. HDFC Life says its genuine policy servicing calls start with 1600. Even then, never share an OTP or card PIN on a call.

Yes. The download button on the status card saves a server down image with HDFC Life's status, the time of our last check, and how many users are reporting problems.

Need to intimate a claim or pay premium for HDFC Life? See the verified HDFC Life claim and customer care helpline numbers.

022 6844 6530

HDFC Life · Mon-Sat, 10 AM-7 PM

Full helpline