ACKO app not working, how do I raise a claim?

Call the toll-free 1800-266-2256 to register it by phone. Health claims can also go by email to health@acko.com. Once the app is back, Raise a claim and Get update on existing claims sit under its quick actions.

ACKO

acko.com

live

Is ACKO down right now?

ACKO is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.2s
Last checked: 5 hours ago

Answer: No ACKO issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About ACKO

Car, bike, health, travel and mobile insurance are sold online by ACKO, through Acko General Insurance Limited; its life cover comes from a separate ACKO life insurance company. Everything runs on acko.com and the ACKO app.

Policies, renewals, e-cards and claims are handled in the app, where customers can raise a claim, track it and download documents.

24-day history

healthy reports issues outage

We checked 24 times over the last 24 days — healthy on 24 days. It typically responds in about 0.2s.

24d ago 16d 8d today

Response time · daily average slowest day 0.8s

Dashed line is its usual 0.2s, measured over the last 14 days. Gaps are days with no timing data.

1 Oct checked, healthy avg 0.8s

2 Oct checked, healthy avg 0.3s

3 Oct checked, healthy avg 0.2s

4 Oct checked, healthy avg 0.2s

5 Oct checked, healthy avg 0.2s

6 Oct checked, healthy avg 0.2s

7 Oct checked, healthy avg 0.3s

8 Oct checked, healthy avg 0.2s

9 Oct checked, healthy avg 0.2s

10 Oct checked, healthy avg 0.2s

11 Oct checked, healthy avg 0.2s

12 Oct checked, healthy avg 0.2s

13 Oct checked, healthy avg 0.2s

14 Oct checked, healthy avg 0.2s

15 Oct checked, healthy avg 0.2s

16 Oct checked, healthy avg 0.2s

17 Oct checked, healthy avg 0.2s

18 Oct checked, healthy avg 0.2s

19 Oct checked, healthy avg 0.2s

20 Oct checked, healthy avg 0.3s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.3s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.2s

If ACKO isn't working

Update the ACKO app Install ACKO's newest app version, then log in once more with the registered number.
Wait for the OTP Keep the registered number's SIM active and in signal; request a fresh OTP only after the first one expires.
Try acko.com If the app freezes, log in on acko.com in a browser; the same policies and claims are there.
Check the payment before retrying If a renewal payment fails, check your bank app for a debit before trying again.
Check the live status on this page When many ACKO customers report together, ACKO's systems are at fault. For anything urgent, such as a claim, call the helpline.

Other ways to access ACKO

Register a claim by phone The claim desk on the toll-free line takes a new claim when the app is down.
Chat on acko.com The Chat with us option on ACKO's contact page takes policy and claim questions when the app will not load.
Check network hospitals first For a cashless health claim, confirm the hospital is in ACKO's network on acko.com before admission.
Write to ACKO Emails for each product and the grievance desk are on the ACKO helpline page.

Official channels during an outage: X · Facebook · Instagram · YouTube · LinkedIn · Website

Questions

Reports from ACKO customers on this page show if the app or acko.com is failing widely right now. Many reports together point to ACKO's side. When it is just you, update the ACKO app, switch network, or open acko.com in a browser.

ACKO runs almost everything through its app and website, so when they fail, logins, renewals and claim tracking stop together. If only a renewal payment fails, check your bank or UPI app for a debit before you pay again.

Call the toll-free 1800-266-2256 to register it by phone. Health claims can also go by email to [email protected]. Once the app is back, Raise a claim and Get update on existing claims sit under its quick actions.

Log in to the ACKO app or acko.com with your registered mobile number and use Download policy or e-cards. If the app is down, the same option works on acko.com in a browser.

Check your bank or UPI app for the debit, then look under your policies in the ACKO app or on acko.com. If the money has gone but no policy shows, email [email protected] with the transaction reference, or [email protected] for a health plan.

Call 1800-266-2256 for car, bike, health, travel and mobile cover, or chat in the ACKO app. Life insurance has a separate number. Our ACKO helpline page lists every line and email.

Pehle ACKO app ka naya version daaliye, phir mobile data ya Wi-Fi badal kar dekhiye. Claim jaldi karna ho to 1800-266-2256 par phone karein. Policy acko.com par login karke bhi download ho jaati hai.

Yes. Tap Download on the status card at the top. The saved server down screenshot shows ACKO's status, the last checked time, and how many users are reporting problems.

Need to intimate a claim or pay premium for ACKO? See the verified ACKO claim and customer care helpline numbers.

1800-266-2256

ACKO

Full helpline