GAIL

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Is GAIL down right now?

Q: Is GAIL the same as GAIL Gas?

No. GAIL Gas Limited is a separate GAIL subsidiary with its own website and toll-free. GAIL (India) Limited itself runs city gas in Patna, Ranchi, Varanasi, Bhubaneswar, Cuttack and Jamshedpur, on 1800-123-121-111.

Q: Which cities does GAIL supply city gas in?

GAIL's contact page lists its own city gas offices at Bhubaneswar, Cuttack, Jamshedpur (East Singhbhum), Ranchi, Patna and Varanasi. Each one gives the toll-free 1800-123-121-111 and the 15101 emergency code.

GAIL is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No GAIL issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:02 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Something broken? Report it

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Last 24 hours: 0 reports.

About GAIL

GAIL (India) Limited operates natural gas pipelines and markets the gas across India. It also supplies piped gas and CNG itself in cities such as Patna, Ranchi, Varanasi, Bhubaneswar and Cuttack. Its registered office is GAIL Bhawan in New Delhi, and pipeline operations are run from Noida.

The public site is gailonline.com, while GAIL's email runs on gail.co.in. Customer ledgers, invoice clearance and vendor grievances sit on separate GAIL portals.

47-day history

healthy reports issues outage

We checked 63 times over the last 47 days — healthy on 47 days. It typically responds in about 0.4s.

47d ago 31d 16d today

Response time · daily average slowest day 0.8s

Dashed line is its usual 0.4s, measured over the last 14 days. Gaps are days with no timing data.

8 Sep checked, healthy avg 0.8s

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21 Oct checked, healthy avg 0.1s

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23 Oct checked, healthy avg 0.4s

24 Oct checked, healthy avg 0.1s

If GAIL isn't working

Try another browser or network gailonline.com not opening for you alone? Load it in a different browser, or switch to mobile data.
Pick the right GAIL system Customer ledgers, invoice clearance and vendor grievances each have their own GAIL portal, apart from the main site. Open the one you need directly.
For gas at home, call A household piped gas or CNG problem does not need the website. A leak goes to 15101 at once; other queries go to the toll-free line.
Check the live status on this page If many people across India are reporting GAIL together, the fault is at its end. Give it a while before retrying.

Other ways to access GAIL

Call the city gas toll-free One national toll-free covers GAIL's city gas customers and works whether or not the website is up.
Use your city's local toll-free Bhubaneswar (1800-345-7172) and Cuttack (1800-345-8182) have a local toll-free as well as the national one.
Visit the city gas office GAIL's contact page gives the address of each city gas office, such as Indira Bhawan in Patna and the MECON complex at Doranda in Ranchi.
Get the right number The verified GAIL contact details separate the city gas line, the emergency code and the corporate offices.

Official channels during an outage: X · Facebook · Instagram · LinkedIn · YouTube · Website

Questions

Check the GAIL reports on this page. When many people report gailonline.com or GAIL's customer portals together, the fault is at GAIL's end. If you are the only one, try another browser or mobile data.

GAIL's public site, gailonline.com, is separate from its portals for customer ledgers, invoices and vendor grievances. Any one of them can be down on its own. For a piped gas or CNG problem in a GAIL city, the phone lines work without any website.

No. GAIL Gas Limited is a separate GAIL subsidiary with its own website and toll-free. GAIL (India) Limited itself runs city gas in Patna, Ranchi, Varanasi, Bhubaneswar, Cuttack and Jamshedpur, on 1800-123-121-111.

GAIL's contact page lists its own city gas offices at Bhubaneswar, Cuttack, Jamshedpur (East Singhbhum), Ranchi, Patna and Varanasi. Each one gives the toll-free 1800-123-121-111 and the 15101 emergency code.

Site ki zaroorat nahi hai. Patna, Ranchi ya Varanasi jaise GAIL shehron mein toll-free 1800-123-121-111 par call kijiye. Gas leak ho to turant 15101 par phone kijiye.

Yes. Tap Download on the status card at the top. The saved server down screenshot shows GAIL's status, the last checked time, and how many users are reporting problems.

Bill payment problem or a supply issue with GAIL? See the verified GAIL customer care, complaint and emergency numbers, with timings.

1800-123-121-111

GAIL · 011-26182955

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