EaseMyTrip payment failed but money deducted?

Do not pay again straight away. Check My Booking for a confirmed ticket first. If no booking exists, email care@easemytrip.com with the payment reference. EaseMyTrip's terms say card refunds can take 72 hours and net banking refunds up to 7 days.

EaseMyTrip

easemytrip.com

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Is EaseMyTrip down right now?

Q: How do I cancel a flight booked on EaseMyTrip?

Open My Booking on the site or app, pick the ticket and cancel it there, or email the request. The airline's cancellation charge and EaseMyTrip's service charge are deducted, and the convenience fee is not refunded.

Q: When will I get my EaseMyTrip refund?

EaseMyTrip processes a refund within 72 hours of receiving it from the airline, hotel or bus operator, back to the original payment mode. A ticket cancelled with the airline itself needs a note to EaseMyTrip too, or the refund will not start. For a no-show, claim within 90 days of the travel date.

Q: How do I contact EaseMyTrip customer care?

Call 011-43131313 or email care@easemytrip.com with the booking ID. The second line, the EMT Desk for business travel and the holidays mailbox are on our EaseMyTrip helpline page.

EaseMyTrip is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.2s
Last checked: 5 hours ago

Answer: No EaseMyTrip issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:04 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About EaseMyTrip

EaseMyTrip is a Delhi-based booking site and app for flights, hotels, buses, trains, cabs and holiday packages, run by Easy Trip Planners Limited. It started in 2008 and is best known for air tickets.

Bookings are managed in the My Booking section, where cancellations and refund claims start. Refunds for an air ticket depend on the airline returning the money first.

24-day history

healthy reports issues outage

We checked 24 times over the last 24 days — healthy on 24 days. It typically responds in about 0.2s.

24d ago 16d 8d today

Response time · daily average slowest day 8.4s

Dashed line is its usual 0.2s, measured over the last 14 days. Gaps are days with no timing data.

1 Oct checked, healthy avg 0.4s

2 Oct checked, healthy avg 0.2s

3 Oct checked, healthy avg 0.3s

4 Oct checked, healthy avg 0.2s

5 Oct checked, healthy avg 0.2s

6 Oct checked, healthy avg 0.2s

7 Oct checked, healthy avg 0.2s

8 Oct checked, healthy avg 0.2s

9 Oct 1 report avg 0.1s

10 Oct checked, healthy avg 0.2s

11 Oct checked, healthy avg 0.2s

12 Oct checked, healthy avg 0.2s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.2s

15 Oct checked, healthy avg 0.2s

16 Oct checked, healthy avg 0.2s

17 Oct checked, healthy avg 8.4s

18 Oct checked, healthy avg 0.2s

19 Oct checked, healthy avg 0.2s

20 Oct checked, healthy avg 0.2s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.2s

If EaseMyTrip isn't working

Refresh the fare Run the search again if the price changes or the flight disappears at checkout; seats sell out fast.
Try the app or another browser Switch between easemytrip.com and the EaseMyTrip app, or clear the browser cache, if pages keep loading.
Change the payment method If a card or UPI payment fails twice, use a different card, UPI app or net banking.
Check My Booking before paying again A ticket can confirm a few minutes after a payment error. Look there first.
Compare with other EaseMyTrip travellers Several EaseMyTrip reports together point to a fault at their end. Do wait a while and try again.

Other ways to access EaseMyTrip

Book with the airline The airline's own website or app sells the same flight if EaseMyTrip checkout keeps failing.
Web check-in on the airline site For a ticket already booked, web check-in works on the airline's site using the airline PNR from your ticket.
Use the EaseMyTrip app The app opens the same account and My Booking when the website is slow, and the other way round.
Get help from EaseMyTrip Numbers and email for support are on the EaseMyTrip helpline page.

Official channels during an outage: Facebook · X · Instagram · LinkedIn · YouTube · WhatsApp · Website

Questions

Reports from travellers here, read alongside our own test of easemytrip.com, show whether the site is failing widely. A cluster of reports at the same moment points to EaseMyTrip. If only your search fails, retry on another browser or the app before booking somewhere else.

When search, booking and My Booking all fail at once and other travellers report the same on this page, EaseMyTrip has the fault. A fare that changes or disappears at payment can mean the seats at that price have sold out. If only the payment fails, try another card or UPI.

Do not pay again straight away. Check My Booking for a confirmed ticket first. If no booking exists, email [email protected] with the payment reference. EaseMyTrip's terms say card refunds can take 72 hours and net banking refunds up to 7 days.

Open My Booking on the site or app, pick the ticket and cancel it there, or email the request. The airline's cancellation charge and EaseMyTrip's service charge are deducted, and the convenience fee is not refunded.

EaseMyTrip processes a refund within 72 hours of receiving it from the airline, hotel or bus operator, back to the original payment mode. A ticket cancelled with the airline itself needs a note to EaseMyTrip too, or the refund will not start. For a no-show, claim within 90 days of the travel date.

Call 011-43131313 or email [email protected] with the booking ID. The second line, the EMT Desk for business travel and the holidays mailbox are on our EaseMyTrip helpline page.

Yes. Tap download on the status card at the top. The saved server down screenshot shows EaseMyTrip's status, the last checked time, and how many users are reporting problems.

Payment stuck, ticket not received, or a refund pending on EaseMyTrip? See the verified EaseMyTrip customer care and support numbers, with timings.

011-43131313

EaseMyTrip · 24x7

Full helpline