Why has Booking.com charged my card?

Pre-authorisation: a temporary block for about the booking amount, released later · Deposit or prepayment: some properties take it at booking; it comes back if you cancel within free cancellation. The property charges your card unless your confirmation says Booking.com handles payment.

Booking.com

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Is Booking.com down right now?

Booking.com is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.8s
Last checked: 5 hours ago

Answer: No Booking.com issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:09 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Booking.com not working for you? Report it

Pick one. Booking.com users in India report here.

Last 24 hours: 0 reports.

About Booking.com

Booking.com is a travel booking site for hotels, homes, flights, car rental, attractions and airport taxis, part of Booking Holdings. Indian travellers book stays in India and abroad through booking.com and the app, often paying in rupees.

Property owners manage their listings on the Booking.com Extranet. When Booking.com goes down, search, checkout, sign-in and the Extranet can all fail.

Sign in again A fresh sign-in fixes many booking and payment page errors.
Check spam for emails Confirmation emails can land in spam or junk folders.
Try the app or another browser If the website fails, the Booking.com app may still work, or the reverse.
Contact the property For stay details, message the property from your booking.

Other ways to access Booking.com

Use Manage your booking Booking.com's guided process changes dates or details fastest, without waiting for an agent.
Call the property directly The property's contact details sit in your booking for check-in questions.
Keep your confirmation number Save it offline; it opens Help Centre support even without an account.
Reach Booking.com support How to message or call Booking.com is on our Booking.com customer care page.

Official channels during an outage: Website

Questions

Our live Booking.com check and reports from travellers in India appear in the status card above. A cluster of reports means the site itself is having trouble.

When many users in India report at once, Booking.com is facing a technical issue. Wait and try again later.

Only your bookings affected? Sign in again, install the latest Booking.com app, or try booking.com in a different browser.

The Extranet is the partner login for property owners, at admin.booking.com. Check whether other partners report trouble here; if not, sign in again through the Booking.com sign-in page and use Partner help for account issues.

Yes. Free cancellation bookings carry no fee. If your booking is no longer free to cancel or is non-refundable, the property sets the cancellation fee, as listed in your cancellation policy.

Pre-authorisation: a temporary block for about the booking amount, released later.
Deposit or prepayment: some properties take it at booking; it comes back if you cancel within free cancellation.

The property charges your card unless your confirmation says Booking.com handles payment.

Check your inbox, spam and junk folders. If it is still missing, Booking.com can resend it from the Help Centre.

Booking.com ka phone number Help Centre mein milta hai. Sign in kariye ya booking ka confirmation number daaliye, phir Call us ya Send us a message chuniye. Service 24 ghante chalti hai.

Yes. The download button on the status card saves a server down image with Booking.com's status, the time of our last check, and how many users are reporting problems.